Problem: You are facing issues with images not synchronizing across translations on your website, and featured products disappearing in translations, showing 'Sorry, nothing to see here...' instead of 'Utvalda Produkter'. Solution: We recommend checking the settings on your primary language product page. Ensure that the following options are enabled: - Duplicate uploaded media from original - Duplicate featured image from original
You can locate the settings on the product editor sidebar > Language > Media attachments
After enabling these settings, make minor changes to the product and retranslate it. This should help in copying the featured image over to the translated language product. For a visual guide on how to adjust these settings, you can refer to this screen recording: Screen Recording.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with viewing category and product pages in the Norwegian language on their WooCommerce site after following previous advice. The images aren't synced across languages, which might be causing the problem. Solution: We recommend the following steps to resolve the image synchronization issue: 1. Navigate to WPML > Support > Troubleshooting. 2. In the Cleanup section, select "Products" from the dropdown and click the "Synchronize Post Taxonomies" button. 3. Go to WooCommerce > WooCommerce Multilingual > Status tab, scroll down and click the "Troubleshooting" link. 4. Select the options as shown in this screenshot and click "Start". 5. After the process finishes, clear your site and browser caches, and check again. If the issue persists, navigate to WPML > Settings, scroll down to the Media Translation section, select the options shown in this screenshot, and click on Start. Clear the caches again and verify the results.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You were trying to access the Add/remove credits page on the WPML account page for your website, but the option/button was not clickable. Solution: The issue occurred because: 1. You have zero credits in your account. 2. There are no available credits on the site. To resolve this, you need to either purchase more prepaid credits or register for our Pay-as-you-go option, which is generally more cost-effective for automatic translations. We recommend reading our guide on How to Assign and Transfer Automatic Translation Credits to Your Sites, and visiting our pricing page to learn more about the Pay-as-you-go option.
If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing issues with WPML where duplicating products also duplicates translations, resulting in unwanted pages with repeated text like '(KOPIER)(KOPIER)'. The client wants to duplicate products without duplicating translations and without language flags appearing until translations are properly done. Solution: 1. WPML allows duplication of content from the original language to a secondary language, as described in this guide: Displaying Untranslated Content on Pages in Secondary Languages. 2. To duplicate content within the same language without carrying over translations, the client will need to use another plugin. Recommended plugins for this functionality can be found here: Plugin Functionality Duplication. 3. If the issue of unwanted '(KOPIER)(KOPIER)' text persists, it is likely caused by a third-party plugin, not WPML. The client should check the settings or contact the support for that specific plugin.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
