Problem: You are using Formidable Forms Lite with WPML on a site translated into 4 languages. When a user submits the contact form, the email notification is sent 4 times, with all emails arriving at the same timestamp and with identical content. This issue occurs because Formidable Forms notifications are being triggered once per WPML language. Solution: We recommend upgrading to Formidable Forms Pro and installing the Formidable WP Multilingual Add-On. This setup is necessary to properly manage multilingual forms and prevent duplicate notifications. You can find more details on setting this up in our documentation here: Translate sites built with Formidable Forms. If you prefer to explore other form plugins that are compatible with WPML, please check the list here: Compatible forms plugins.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to display WooCommerce product featured images in homepage sliders on translated pages, but the images are not appearing. Solution: We recommend you follow these steps: 1. Edit the products in the original language. 2. Go to the right column -> Language block -> At the end of the block, you will find two checkboxes to duplicate the featured image and the attached media. Select both checkboxes and save the changes. 3. Flush any cache memory. 4. If the issue is resolved for that product, repeat the same steps for the rest of the products.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported issues with their multilingual website, including broken pages, untranslated slider text, and menu layout problems in translated versions. Additionally, the live chat text was not translated. Solution: We resolved the broken pages and menu layout issues during a live chat session. For the slider translation, we recommended following the step-by-step instructions provided in the WPML documentation for translating sliders with the WoodMart theme. For translating the live chat text, we advised going to WPML >> String Translation page, searching for the text "How can I help you?" and adding the translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client added a new translation language but the site was not displaying in full width like the other languages. Solution: We investigated the issue and found that the page structure in the new language was different from the original language. To resolve this, we: 1. Edited the original language page. 2. Made a minor change, such as adding a period. 3. Updated the page. 4. Reverted the minor change. 5. Approved the translation. After following these steps, the homepage displayed correctly in full width for the new language.
Please note that this solution might not be relevant to your case, as it could be outdated or not applicable. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problema: El cliente tiene problemas con la visualización completa de la página de inicio en otros idiomas, lo que parece estar relacionado con problemas de estilo. Solución: Si estás experimentando este problema, te recomendamos que sigas estos pasos: 1. Navega a WP > Apariencia > Personalizar > CSS adicional. 2. Inserta el siguiente código CSS personalizado:
Esto debería resolver el problema que estás experimentando. Si necesitas más ayuda, no dudes en contactarnos.
Ten en cuenta que la solución proporcionada podría no ser relevante si está desactualizada o si no se aplica a tu caso. Te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de temas y plugins. Si el problema persiste, te sugerimos abrir un nuevo ticket de soporte en nuestro foro de soporte.
