Problem: The client reported issues with their multilingual website, including broken pages, untranslated slider text, and menu layout problems in translated versions. Additionally, the live chat text was not translated. Solution: We resolved the broken pages and menu layout issues during a live chat session. For the slider translation, we recommended following the step-by-step instructions provided in the WPML documentation for translating sliders with the WoodMart theme. For translating the live chat text, we advised going to WPML >> String Translation page, searching for the text "How can I help you?" and adding the translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client added a new translation language but the site was not displaying in full width like the other languages. Solution: We investigated the issue and found that the page structure in the new language was different from the original language. To resolve this, we: 1. Edited the original language page. 2. Made a minor change, such as adding a period. 3. Updated the page. 4. Reverted the minor change. 5. Approved the translation. After following these steps, the homepage displayed correctly in full width for the new language.
Please note that this solution might not be relevant to your case, as it could be outdated or not applicable. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problema: El cliente tiene problemas con la visualización completa de la página de inicio en otros idiomas, lo que parece estar relacionado con problemas de estilo. Solución: Si estás experimentando este problema, te recomendamos que sigas estos pasos: 1. Navega a WP > Apariencia > Personalizar > CSS adicional. 2. Inserta el siguiente código CSS personalizado:
Esto debería resolver el problema que estás experimentando. Si necesitas más ayuda, no dudes en contactarnos.
Ten en cuenta que la solución proporcionada podría no ser relevante si está desactualizada o si no se aplica a tu caso. Te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de temas y plugins. Si el problema persiste, te sugerimos abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: The client is experiencing blank pages when viewing translated versions of their website. Solution: If you're encountering blank pages on your translated content, we recommend you edit the original content and save it. Afterward, complete the translations at WPML > Translations again.
