Problem: You are unable to view your latest support tickets in the support section, with the last visible ticket being over 5 months old. Solution: We have identified that this issue is due to caching behavior linked to a longstanding bug in the bbPress forum software. For more details on this bug, you can visit the following link: bbPress forum topic. Unfortunately, this issue has been marked as 'Won't Fix' by the developers.
If this solution does not resolve your issue or seems irrelevant, we recommend checking for related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing a 404 error when trying to view the Welsh version of a custom post on your WordPress site, despite other pages working fine, the issue might be with the translation status of the post. Solution: We recommend the following steps to resolve this issue: 1. Edit the original English version of the post. 2. Make a slight change to the title, update the post, and then revert the change. This action is necessary to trigger a new translation job. 3. Open the translation editor and ensure that the translation is completed. After these steps, the Welsh version of the post should display correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to use the Events Manager plugin with WPML and encountered a compatibility issue, indicated by a message stating that Events Manager is not compatible with WPML. You are wondering if this issue also pertains to the Events Manager Pro plugin. Solution: The Events Manager plugin is currently not compatible with WPML, which is why you are seeing this message. We have reached out to the plugin's author to work on restoring compatibility, but they have not been cooperative. Since Events Manager Pro is developed by the same author, it may also have compatibility issues with WPML. For more information, please visit https://wpml.org/plugin/events-manager/.
If this solution is outdated or does not apply to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
Problem: You are using the Events Manager plugin and have noticed a notification stating that it is no longer compatible with WPML. Solution: Currently, the Events Manager plugin's author has not addressed the compatibility issues with WPML. We cannot assure when or if the compatibility will be restored. We recommend reaching out to the plugin's author to encourage them to address these issues, which may help expedite the process.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is attempting to switch from automatic to manual translation using WPML on their site and is encountering issues where changes made in the Welsh content using the Advanced Translation Editor are not taking effect unless the site cache is purged. They are considering using the Classic Translation Editor as they do on another site, where they manually translate content after creating the English version.
Solution: We advised the client that even if the translations were initially done automatically, they could still manually edit them. To switch from the Advanced Translation Editor to the Classic Translation Editor, they should navigate to WPML -> Settings -> Translation Editor. However, it's crucial to make a full site backup before making this change. We also clarified that manually adding translations in the Advanced Translation Editor is possible by rejecting the automatic translation and starting from scratch. If changes are not reflected on the frontend, this might be due to caching issues, which could persist regardless of the editor used. If the client decides to revert to automatic translations, they can toggle the setting in the Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
