Problem: The client is experiencing issues with author pages redirecting to the homepage instead of displaying the correct author page in various languages. This occurs when there are no posts available in the requested language.
Solution: This is the theme-specific issue that was not replicable on a new test site. We recommend using a custom code snippet to modify the behavior of the WPML language switcher on author pages. This code ensures that the language switcher links directly to the author pages, even if there are no posts in that language, thus preventing redirection to the homepage.
add_filter( 'icl_ls_languages', 'wpml_author_switcher_fix', 10, 1 );
function wpml_author_switcher_fix( $languages ) {
if ( is_author() ) {
$author = get_queried_object();
$author_slug = $author->user_nicename;
$default_lang = apply_filters( 'wpml_default_language', null );
foreach ( $languages as $lang_code => &$lang ) {
if ( $lang_code === $default_lang ) {
// No language prefix for default language
$lang['url'] = '/author/' . $author_slug . '/';
} else {
$lang['url'] = '/' . $lang_code . '/author/' . $author_slug . '/';
}
}
}
return $languages;
}
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to find specific templates in the WPML String Translation or Admin Texts Translation areas. These templates are created using a custom shortcode, [Ruby_E_Template id="3476"], and are not appearing due to their unique IDs which differ per language.
Solution: To resolve this issue, we recommend the following steps: 1. Add the following code to your theme’s functions.php file:
3. Edit the default language page where the shortcode is used. Make a small change (like updating the title), then save. 4. Open the translation in WPML’s Translation Editor. You should now see the template ID string (e.g., 3476). Replace it with the translated template ID. 5. Complete the translation and check if it shows correctly on the front end.
For more details on making shortcodes translatable, please visit our documentation.
If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to see credits in the WordPress dashboard after assigning them from their WPML account. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML account and navigate to the Sites page. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Go to your Site Dashboard, navigate to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” button. 6. Register with the new site key and refresh the page.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with translating a shortcode in your Foxiz theme, where the Arabic shortcode is registered as an English string, we can help you resolve this. Solution: First, you need to mark the problematic string and change its source language to Arabic. After that, translate the string again. For detailed guidance, follow the steps in our documentation on how to change the source language of strings. Additionally, if you add the English shortcode inside the Theme Options, you should be able to translate it from English to Arabic.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
