Problem: The client was facing an issue where the sale percentage displayed on the product pages was not updating correctly across all translated versions of their website. The main site showed a 7% discount correctly, but the translated versions continued to display a 20% discount, despite the client having updated the sale percentage. Solution: We identified that the issue was related to how the theme was handling the sale badge, which was automatically generated when a sale price was entered. The client resolved the issue by navigating to WooCommerce > Appearance > Product Page and selecting the option to not display the percentage in the sale badge. This change resulted in the badge displaying only the word 'SALE' across all versions of the site, thus maintaining consistency and avoiding incorrect discount displays. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
The button 'add to cart' and the text 'choose an option' on the product page has been translated using wpml strings. In most languages this translations shows up. But for example on the Dutch product page still the default english text shows up.
So instead of 'In winkelmand' you will see 'add to cart'.
Solution:
The WordPress version was 6.5, but the WPML and Strings Translation versions were not updated to the latest versions. After updating our plugins, the problem was solved.
Problème : Le client a rencontré un problème où la traduction néerlandaise de phrases telles que 'avec ou sans batteries' et 'taille' apparaît sur son site web français au lieu de la traduction française. Solution : Nous avons recommandé au client de suivre les étapes mentionnées dans un autre ticket de support, qui pourrait être similaire à son problème. Nous avons suggéré de consulter le ticket à l'adresse suivante : https://wpml.org/forums/topic/translate-add-to-cart-and-choose-an-option-on-product-page/ et d'appliquer les solutions proposées.
Si la solution proposée ne résout pas le problème ou si elle semble obsolète ou inapplicable, nous conseillons au client de vérifier les problèmes connus sur https://wpml.org/known-issues/, de s'assurer qu'il utilise la version définitive de la correction et de confirmer que les dernières versions des thèmes et des plugins sont installées. Si le problème persiste, nous recommandons vivement d'ouvrir un nouveau ticket de support pour obtenir de l'aide supplémentaire.
Pour toute assistance supplémentaire, veuillez ouvrir un nouveau ticket sur le forum de support WPML.
Problem:
Woocommerce Shipping Emails were not translated. Solution:
A conflict as explained below is performed to find a conflict with the plugin Woocommerce PDF Invoices & Packing Slips Professional.
Relevant Documentation:
- Backup the site completely first or better test on a staging/clone copy site to prevent any issues or data loss.
- Deactivate all plugins except WPML Plugins and WooCommerce. Also, activate a default theme like twenty-twenty-three.
- Test the email now and see if it is resolved or not.
- If the issue is no longer there, activate the original plugins and theme one at a time each time testing the email issue to find out which one starts the issue again.
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