Problem: The client is testing translations on their website and received a message stating they don't have enough credits for automatic translation, despite having purchased the WPML Multilingual CMS plan which includes translation credits. Solution: We recommend checking your current credit usage by navigating to WPML → Translation Management in your site's dashboard. For a more detailed overview, you can download the full usage report from the Tools tab. For further instructions, please visit Automatic Translation Invoices.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client was unable to use the Translation Dashboard due to an HTTP 500 error. This issue also affected other plugins like WooCommerce M&M and Advanced Custom Fields, which had to be deactivated through FTP. Solution: We recommended updating WordPress to the latest version to resolve the issue. After updating, the client confirmed that the Translation Management feature of WPML started working as expected. It was also confirmed that the client's theme worked correctly with the updated WordPress core.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking for related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client attempted to use a code snippet from a WPML forum post to exclude the product title from automatic translation for testing purposes, but it did not work. The client actually wants to exclude only the main product description from automatic translation while keeping the title and short description translatable. Solution: We explained that the provided code was a basic example and needs adaptation to meet specific requirements. Since the client wants to modify WPML’s default behavior, which is complex, we recommended consulting with a certified WPML contractor for tailored assistance. A list of certified freelancers can be found at https://wpml.org/contractors/.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
