Problem: You are trying to update a blog post in the original language and expect the featured image to automatically sync across all translations. However, when you update the featured image in the original post, it does not update in the translated versions. Additionally, if you create a new translation, the featured image is not set in the translated post, and if the translated post already had a featured image, the old image remains even after updating the source post. Solution: First, navigate to WPML > Settings > Media Translation and ensure that the option "Duplicate the featured images for translated content" is checked. Then, run the sync using the Start button. If this does not resolve the issue, make sure that you have selected "Translatable - only show translated items" for your Media Custom Post Type (CPT). This setting adjustment should help in syncing the featured images correctly across translations.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed help with translating a template ID in WPML and provided a document with descriptions and a video. Solution: We recommended that the client complete the translations on the post. After completing these translations, we will review the admin text translation to ensure the template ID is translated correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client needed help translating a page ID for profile sidebar templates using WPML. Solution: We recommend following these steps if you're experiencing a similar issue: 1. Copy the page ID for the profile sidebar templates. 2. Navigate to String Translation > Admin Texts Translation in WPML. 3. Search for the page ID of the primary language and translate it.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to solve issues with the blog's sidebar and heading not displaying in the correct language, despite other elements like the footer and header being resolved. Solution: We recommended translating the template ID associated with the problematic elements. After translating the template ID for the sidebar and heading, these elements displayed correctly in the desired language. We asked the client to verify this by checking the display in Spanish.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with the MembershipPRO translation on the WPML platform, where old users see the correct translation but new users only see the default English text, this might be relevant to you. Solution: We found that the plugin uses the profile language instead of the site language. To resolve this issue, switch the profile language from English to the site default.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WPML to translate BuddyPress pages on your website. While the default language (English) works fine, switching to any secondary language (e.g., Portuguese) results in a 404 error on BuddyPress pages like /members/. Solution: First, ensure that you have installed the BuddyPress Multilingual glue plugin, which is necessary for compatibility between WPML and BuddyPress. You can download it with your existing license at no extra cost here: https://wpml.org/documentation/related-projects/buddypress-multilingual/ If you are using a version of BuddyPress higher than 12.0, you also need to install and activate the BP Classic Add-on to maintain compatibility and ensure that WPML features work correctly. Additionally, check the list of known issues between BuddyPress and WPML here: https://wpml.org/plugin/buddypress/#ki If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: You are trying to update the WPML Multilingual CMS plugin from the WordPress dashboard, but the update fails with the error message: 'Update failed: undefined.' Despite the site being registered and the plugin active. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you take a backup of your site for safety reasons. 2. Navigate to Plugins >> Add New Plugin page, click the Commercial tab, and then click the 'Check for updates' button. If the update doesn’t appear or still fails, you might need to re-register WPML: a. Login to your WPML.org account and go to the Sites page. b. Delete the existing site key. c. Login to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists, then click the Register WPML link. d. Click the Get a key for this site link, generate the key, copy it, and paste it back into the input box, then press the Register button. e. Try updating the plugins again. If these steps do not resolve the issue, our team may need to unblock your site. In this case, delete the existing site key and create a new one following the steps above.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
