{"id":96564,"date":"2011-01-03T15:52:33","date_gmt":"2011-01-03T15:52:33","guid":{"rendered":"http:\/\/wpml.org\/comprar\/politica-de-reembolso\/"},"modified":"2026-02-26T07:05:59","modified_gmt":"2026-02-26T07:05:59","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/wpml.org\/pt-br\/purchase\/politica-de-reembolso\/","title":{"rendered":"Reembolsos"},"content":{"rendered":"\n<div class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"e185828be2bf82a53a3b80acbb1384ce\"><div class=\"tb-container-inner\">\n<p class=\"tb-heading has-text-color\" data-toolset-blocks-heading=\"0e4f76a21f621989d9bebd87d70b03ba\" data-last-update=\"1.4\">Se n\u00e3o estiver satisfeito com o WPML, informe-nos e reembolsaremos o seu pedido.<br\/>Pode receber um reembolso total at\u00e9 30 dias a partir do dia em que adquiriu o WPML.<\/p>\n<\/div><\/div>\n\n<div id=\"renewal-faq-container\" class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"17d6f35a5113bbaaec824f343e3fc8c5\"><div class=\"tb-container-inner\">\n<div class=\"wpml-purchase-faq\">\n<div id=\"buy-faq-wrap\">\n  <div class=\"purchase-faq-item\">\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse1\">Como receberei meu reembolso?<\/a><\/h5>\n<div id=\"collapse1\" class=\"collapse purchase-faq-answer\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>Efetuamos reembolsos em moeda EUR. Se o seu m\u00e9todo de pagamento utiliza outra moeda, o valor do reembolso pode n\u00e3o corresponder exatamente. Isto \u00e9 ocasionado por flutua\u00e7\u00f5es nas taxas de c\u00e2mbio e pela taxa imposta pelo seu provedor de cart\u00e3o.  <\/div>\n<\/div>\n<\/div>\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse2\">Quando receberei meu reembolso?<\/a><\/h5>\n<div id=\"collapse2\" class=\"purchase-faq-answer collapse\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>Processamos os reembolsos imediatamente. O senhor visualizar\u00e1 o reembolso em alguns dias \u00fateis, dependendo de seu banco. <\/div>\n<\/div>\n<\/div>\n<div class=\"purchase-faq-item\">\n<h5 class=\"purchase-faq-question\"><a rel=\"noopener noreferrer\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#collapse3\">Posso obter um reembolso para cr\u00e9ditos de tradu\u00e7\u00e3o autom\u00e1tica que adquiri?<\/a><\/h5>\n<div id=\"collapse3\" class=\"collapse purchase-faq-answer\" role=\"tabpanel\" data-parent=\"#buy-faq-wrap\">\n<div>N\u00e3o. Todos os cr\u00e9ditos de tradu\u00e7\u00e3o autom\u00e1tica n\u00e3o s\u00e3o reembols\u00e1veis. Isso inclui tanto pacotes de cr\u00e9ditos pr\u00e9-pagos quanto cr\u00e9ditos de pagamento pelo uso.  <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-toolset-blocks-container tb-container\" data-toolset-blocks-container=\"fc9983cab76e5f6d5ed2abb6fecbada8\"><div class=\"woocommerce-message js-refund-asked-success\" style=\"display: none\">\n    <p>\n        Recebemos seu pedido de reembolso. Por favor, aguarde 48 horas para que nossos administradores o processem. Enviaremos um email assim que seu reembolso estiver conclu\u00eddo.    <\/p>\n<\/div>\n<div class=\"refund-policy-page\">\n\n    \n    \n        <div class=\"refund container\">\n            <div class=\"refund-steps\">\n                <h2>Como obter um reembolso<\/h2>\n                    <div class=\"step\">\n                        <div class=\"number\">1<\/div>\n                        <p>Fa\u00e7a login na sua <a href=\"https:\/\/wpml.org\/pt-br\/account\/\">conta WPML.<\/a><\/p>\n                    <\/div>\n                    <div class=\"step\">\n                        <div class=\"number\">2<\/div>\n                        <p>Volte aqui e envie um pedido de reembolso.<\/p>\n                    <\/div>\n                    <div class=\"step\">\n                        <div class=\"number\">3<\/div>\n                        <p>Processaremos seu pedido em um dia \u00fatil e voc\u00ea receber\u00e1 seu pagamento de volta integralmente.<\/p>\n                    <\/div>\n            <\/div>\n        <\/div>\n\n                <div class=\"login-select-box redirect\">\n            <div class=\"row flex-column align-items-center justify-content-center\">\n                <img decoding=\"async\" src=\"https:\/\/wpml.org\/wp-content\/themes\/sitepress\/images\/svg\/login.svg\" alt=\"Go to the login page.\" width=\"34\" height=\"34\">\n                <h2>Entre na sua conta WPML para solicitar reembolso<\/h2>\n                <a href=\"https:\/\/account.wpml.org\/oauth\/authorize?response_type=code&scope=openid&client_id=OlUbB55KYz3ehK7z1_6QqyJ-3PTqxbpE6DrFmHVEI28&state=035ae5493461065d1e6dd7101a305a40&redirect_uri=https%3A%2F%2Fwpml.org%2Fopenid-connect-authorize&lang=pt-br\"\n                   class=\"button-large button-blue-dark\">Fa\u00e7a login na sua conta<\/a>\n                <span class=\"redirect-notice\">Voc\u00ea ser\u00e1 redirecionado para nossa p\u00e1gina de login<\/span>\n            <\/div>\n        <\/div>\n        \n        <div class=\"refund-policy-page__cta-small\">\n            <a href=\"#\" class=\"no-login-refund\" data-toggle=\"modal\" id=\"iclAskForRefundButton\" data-target=\"#ICLRefundDialog\">Solicitar reembolso sem login<\/a>\n        <\/div>\n    \n    <div class=\"modal fade\" id=\"ICLRefundDialog\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"ICLRefundDialogTitle\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered\" role=\"document\">\n            <div class=\"modal-content\">\n                <div class=\"modal-header\">\n                    <h2 class=\"modal-title\" id=\"refundDialogTitle\">Por que voc\u00ea est\u00e1 solicitando um reembolso?<\/h2>\n                    <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                        <span aria-hidden=\"true\">&times;<\/span>\n                    <\/button>\n                <\/div>\n                <div class=\"modal-body\">\n                    <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_69' style='display:none'><div id='gf_69' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_69' id='gform_69'  action='\/pt-br\/wp-json\/wp\/v2\/pages\/96564#gf_69' data-formid='69' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_69' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_69_4\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio refund_reason_input gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Qual \u00e9 o motivo da solicita\u00e7\u00e3o de reembolso?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_4'>\n\t\t\t<li class='gchoice gchoice_69_4_0'>\n\t\t\t\t<input name='input_4' type='radio' value='mistake_purchasing'  id='choice_69_4_0'    \/>\n\t\t\t\t<label for='choice_69_4_0' id='label_69_4_0' class='gform-field-label gform-field-label--type-inline'>Cometi um erro ao comprar<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_1'>\n\t\t\t\t<input name='input_4' type='radio' value='not_satisfied'  id='choice_69_4_1'    \/>\n\t\t\t\t<label for='choice_69_4_1' id='label_69_4_1' class='gform-field-label gform-field-label--type-inline'>N\u00e3o estou satisfeito(a) com o WPML<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_2'>\n\t\t\t\t<input name='input_4' type='radio' value='cancel_renewal'  id='choice_69_4_2'    \/>\n\t\t\t\t<label for='choice_69_4_2' id='label_69_4_2' class='gform-field-label gform-field-label--type-inline'>Preciso cancelar uma renova\u00e7\u00e3o<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_4_3'>\n\t\t\t\t<input name='input_4' type='radio' value='other'  id='choice_69_4_3'    \/>\n\t\t\t\t<label for='choice_69_4_3' id='label_69_4_3' class='gform-field-label gform-field-label--type-inline'>Outra coisa<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_30\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Qual foi o erro?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_30'>\n\t\t\t<li class='gchoice gchoice_69_30_0'>\n\t\t\t\t<input name='input_30' type='radio' value='wrong_order_details'  id='choice_69_30_0'    \/>\n\t\t\t\t<label for='choice_69_30_0' id='label_69_30_0' class='gform-field-label gform-field-label--type-inline'>Preciso cancelar esse pedido e comprar novamente com os dados corretos<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_30_1'>\n\t\t\t\t<input name='input_30' type='radio' value='duplicate_purchase'  id='choice_69_30_1'    \/>\n\t\t\t\t<label for='choice_69_30_1' id='label_69_30_1' class='gform-field-label gform-field-label--type-inline'>Essa \u00e9 uma compra duplicada<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_30_2'>\n\t\t\t\t<input name='input_30' type='radio' value='other'  id='choice_69_30_2'    \/>\n\t\t\t\t<label for='choice_69_30_2' id='label_69_30_2' class='gform-field-label gform-field-label--type-inline'>Outro motivo<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_38\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_38'>D\u00ea mais detalhes<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_38' id='input_69_38' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_32\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Com o que voc\u00ea est\u00e1 insatisfeito(a)?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_69_32'>\n\t\t\t<li class='gchoice gchoice_69_32_0'>\n\t\t\t\t<input name='input_32' type='radio' value='too_complex'  id='choice_69_32_0'    \/>\n\t\t\t\t<label for='choice_69_32_0' id='label_69_32_0' class='gform-field-label gform-field-label--type-inline'>\u00c9 complicado demais de usar<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_1'>\n\t\t\t\t<input name='input_32' type='radio' value='incompatible'  id='choice_69_32_1'    \/>\n\t\t\t\t<label for='choice_69_32_1' id='label_69_32_1' class='gform-field-label gform-field-label--type-inline'>N\u00e3o era compat\u00edvel com outro plugin que estou usando<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_2'>\n\t\t\t\t<input name='input_32' type='radio' value='translations_problem'  id='choice_69_32_2'    \/>\n\t\t\t\t<label for='choice_69_32_2' id='label_69_32_2' class='gform-field-label gform-field-label--type-inline'>Tive um problema com tradu\u00e7\u00f5es<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_3'>\n\t\t\t\t<input name='input_32' type='radio' value='different_plugin'  id='choice_69_32_3'    \/>\n\t\t\t\t<label for='choice_69_32_3' id='label_69_32_3' class='gform-field-label gform-field-label--type-inline'>Decidi usar um plugin de tradu\u00e7\u00e3o diferente<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_4'>\n\t\t\t\t<input name='input_32' type='radio' value='missing_feature'  id='choice_69_32_4'    \/>\n\t\t\t\t<label for='choice_69_32_4' id='label_69_32_4' class='gform-field-label gform-field-label--type-inline'>Estou sentindo falta de um recurso importante no WPML<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_69_32_5'>\n\t\t\t\t<input name='input_32' type='radio' value='other'  id='choice_69_32_5'    \/>\n\t\t\t\t<label for='choice_69_32_5' id='label_69_32_5' class='gform-field-label gform-field-label--type-inline'>Outro motivo<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_69_33\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_33'>O que parece complicado?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_33' id='input_69_33' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_34\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_34'>Qual \u00e9 o plugin incompat\u00edvel?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_34' id='input_69_34' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_69_35\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_35'>Qual foi o problema com tradu\u00e7\u00f5es?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_35' id='input_69_35' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_36\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_36'>Qual \u00e9 o outro plugin de tradu\u00e7\u00e3o?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_36' id='input_69_36' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' >- Selecionar plugin -<\/option><option value='polylang' >Polylang<\/option><option value='qtranslate' >Qtranslate<\/option><option value='weglot' >Weglot<\/option><option value='multilingualpress' >MultilingualPress<\/option><option value='translatepress' >TranslatePress<\/option><option value='gtranslate' >GTranslate<\/option><option value='transposh' >Transposh<\/option><option value='loco_translate' >Loco Translate<\/option><option value='babble' >Babble<\/option><option value='other' >Outro<\/option><\/select><\/div><\/li><li id=\"field_69_37\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_37'>Qual \u00e9 o recurso de que voc\u00ea est\u00e1 sentindo falta?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_37' id='input_69_37' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_31\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_31'>Qual \u00e9 o motivo?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_31' id='input_69_31' class='textarea small'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_69_39\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class=\"refund-warning woocommerce-error\">\n<p><strong>Aten\u00e7\u00e3o:<\/strong> voc\u00ea s\u00f3 deve solicitar um reembolso se n\u00e3o planeja usar mais o WPML em seus sites. Se continuar a usar plugins ou temas desatualizados, voc\u00ea corre o risco de danificar seus sites em atualiza\u00e7\u00f5es futuras do WordPress.<\/p>\n<\/div><\/li><li id=\"field_69_29\" class=\"gfield gfield--type-html gfield--input-type-html refunds-order-data-title gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3>Dados do pedido<\/h3><\/li><li id=\"field_69_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Nome<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_69_1'>\n                            \n                            <span id='input_69_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_69_1_3' class='gform-field-label gform-field-label--type-sub '>Nome<\/label>\n                                                    <input type='text' name='input_1.3' id='input_69_1_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_69_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_69_1_6' class='gform-field-label gform-field-label--type-sub '>Sobrenome<\/label>\n                                                            <input type='text' name='input_1.6' id='input_69_1_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/li><li id=\"field_69_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_2'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_69_2' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_69_3\" class=\"gfield gfield--type-number gfield--input-type-number gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_3'>ID do pedido<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_3' id='input_69_3' type='number' step='any'   value='' class='large'     aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_69_3\" \/><\/div><div class='gfield_description' id='gfield_description_69_3'>Voc\u00ea pode encontr\u00e1-lo no e-mail com a fatura que recebeu ap\u00f3s fazer a compra. L\u00e1 est\u00e1 escrito \u201cn\u00famero da fatura\u201d. Esse \u00e9 o n\u00famero que precisamos para realizar o reembolso.<\/div><\/li><li id=\"field_69_6\" class=\"gfield gfield--type-captcha gfield--input-type-captcha field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_69_6'>Prote\u00e7\u00e3o contra rob\u00f4s<\/label><div id='input_69_6' class='ginput_container ginput_recaptcha' data-sitekey='6LfqDSQTAAAAAL86mXxwQZotMoiPqoX-yGOZEoFA'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <div class=\"modal-footer\"><button type=\"button\" class=\"btn btn-secondary\" data-dismiss=\"modal\">Manter minha conta WPML<\/button><input type='submit' id='gform_submit_button_69' class='btn btn-primary icl_cancellation_submit_button cancellation-form-buttons' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Solicitar reembolso'  \/><\/div> <input type='hidden' name='gform_ajax' value='form_id=69&amp;title=&amp;description=&amp;tabindex=0&amp;theme=legacy&amp;hash=d04205f94a55fc00f0733647a3b7f4df' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_69' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_69' id='gform_theme_69' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_69' id='gform_style_settings_69' value='' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_69' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='69' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' 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<input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_69' id='gform_source_page_number_69' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"128\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_69' id='gform_ajax_frame_69' title='Este iframe cont\u00e9m a l\u00f3gica necess\u00e1ria para manusear os formul\u00e1rios 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