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37,026 Responses to “Pre-sales Questions”
I am trying to set up MultiCurrency and selected “Exchange Rates Api” as the “Exchange Rates Source”.
I created a free account at https://exchangeratesapi.io/, and entered my API Key in the configuration. I tested the API Key with their endpoint in Postman and it works perfectly.
However, when I try and refresh exchange rates with the plugin config. UI I get the following error:
“error_code: base_currency_access_restricted – error_message: An unexpected error ocurred. [Technical Support: support@apilayer.com] (April 23, 2024 10:54 pm)”
It honestly looks like the plugin isn’t even hitting the correct API given the domain for the Technical Support email… As I mentioned, hitting their API outside of the plugin via Postman works fine.
Hi there, please is the price recurring or one time payment? Or is it that, if I need support, I need to pay per year? I dont understand how it works honestly
Hello,
when you buy WPML, a subscription will be set up for you which will be renewed each year unless you cancel it. You can cancel your subscription at any time (you do so from your WPML account with a few clicks). If you cancel your WPML subscription you can still use WPML plugins but without updates.
Hello,
yes, we are compatible with Elementor and some of the event plugins, not sure which one you use. Please check this page: https://wpml.org/plugin-functionality/calendar/
Yes, you can also translate your site manually if that’s what you prefer.
I see references to additional credits. What happens if we need additional credits half way through the year. What is the cost and how do we order those, etc.?
I am trying to set up MultiCurrency and selected “Exchange Rates Api” as the “Exchange Rates Source”.
I created a free account at https://exchangeratesapi.io/, and entered my API Key in the configuration. I tested the API Key with their endpoint in Postman and it works perfectly.
However, when I try and refresh exchange rates with the plugin config. UI I get the following error:
“error_code: base_currency_access_restricted – error_message: An unexpected error ocurred. [Technical Support: support@apilayer.com] (April 23, 2024 10:54 pm)”
It honestly looks like the plugin isn’t even hitting the correct API given the domain for the Technical Support email… As I mentioned, hitting their API outside of the plugin via Postman works fine.
http://api.exchangeratesapi.io/v1/latest?access_key=%5Bkey redacted]
Thank you for providing the details. As I explained in my previous reply, please as your question at https://wordpress.org/support/plugin/woocommerce-multilingual/ Thank you.
Hi there, please is the price recurring or one time payment? Or is it that, if I need support, I need to pay per year? I dont understand how it works honestly
Hello,
when you buy WPML, a subscription will be set up for you which will be renewed each year unless you cancel it. You can cancel your subscription at any time (you do so from your WPML account with a few clicks). If you cancel your WPML subscription you can still use WPML plugins but without updates.
Is it possible to evaluate WPML somehow. Is there a demo site with a back end available for testing?
Hello, the only way to test WPML is to buy it keeping our refund policy in mind.
i want to purchase this but i have some question. like
wpml is campatible with event plugins and elementor? can we manualy add multi linguel content for all pages??
Hello,
yes, we are compatible with Elementor and some of the event plugins, not sure which one you use. Please check this page: https://wpml.org/plugin-functionality/calendar/
Yes, you can also translate your site manually if that’s what you prefer.
I see references to additional credits. What happens if we need additional credits half way through the year. What is the cost and how do we order those, etc.?
Hello Mike,
You can check our pricing for automatic translation on the link below
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/