Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

37,024 Responses to “Pre-sales Questions”

  1. I want to buy “Multilingual CMS Lifetime” license for my company. Can I open business account on WPML and pay with Visa business card or must create personal account and use personal Visa?

    Do you send official invoice after purchase?

    Thank you

    • You can certainly create an account with your company details and pay with the company credit card. Be sure to enter the account owner details and billing details correctly, so that payment can be processed. Our system gives you a tax invoice with your company information.

  2. Hi,

    Hello, i want to buy Multilingual Blog. With this version can I have my site in both Language French and Arabic, the default Language will be French and the visitor can chose the Language he want.

    Regards,
    EngVal

    • Yes, you will achieve this with the Blog subscription. If it turns out that you need something extra that is not available in the Blog subscription you can upgrade your license to the CMS by paying the difference only.

  3. Is there any chance to get an invoice for your plugin? We are a music festival from Serbia, Zajecar and we would like to use plugin on our website since we are creating an English and German version of the website for the 50th edition of our festival.
    Since we don’t have an option to pay you using a PayPal or Visa cards invoice would be the only thing we can use to transfer the funds to you.

    Waiting for your reply
    Best regards

    Dragan Stojanovic
    Gitarijada Music Festival
    Serbia, Zajecar
    http://www.gitarijada.org

    • Hello, getting an invoice is not a problem (you will find it in your WPML account and you can edit your company data there) but getting the plugin without PayPal or Visa card would be a problem. Could you please contact our Sales Department directly, describe your special situation and ask if there is anything we can do for you? https://wpml.org/home/contact-us/contact-form/

  4. Hello, wondering if this is a one or two click installation like most plugins?

    also will it rewrite any core theme or wordpress files that may cause issues when i install theme or wordpress updates?

    • Hi Tab,
      your install WPML as any other WP plugin but uploading the zip file and activating it. Then the installation process is also easy – you will see a kind of wizard that will automatically guide you through.

      No, WPML plugin won’t change anything in your theme or in the WordPress core files.

      Please note that WPML doesn’t translate your contents automatically.

  5. Hi,

    Hello, Can I have my site in both Language French and Arabic with the Multilingual Blog version? the default Language will be French and the visitor can chose the Language he want.

    Regards,
    EngVal

    • Hi, I have just replied your previous question. See my answer below. Please makes sure that the theme you plan to use supports RTL (Arabic is an RTL language). For example the Avada theme supports RTL and it means that an additional CSS was used in this theme to “mirror” your layouts which is required for RTL languages.

  6. When i try to order and i add my eu vat number i get this message every time i try:

    VAT API Error: MS_MAX_CONCURRENT_REQ

    I did write in the correct format for a danish eu vat number:
    Like: DK00000000

    • Yes, you can and you will pay the difference only. This will be possible within 30 days before your CMS license expires. You need to be logged into your WPML account to upgrate. We will send you a reminder 30 days before.

  7. Hey there.

    I am about to buy WPML to use with a WooCommerce powered webshop. I can see that WPML seems to support the WooCommerce Dynamic Pricing extension. However, before buying, I would like to make absolutely sure that it works the way I want it to. Can you please confirm whether the following scenario is supported?

    I need to run the webshop in two different languages with two different currencies. Is it possible to run multiple user role-based discounts, on the pages, even though they use different currencies?

    e.g. – product 1 has a regular price of 10 EUR or 11 USD. For user group A, the same product should cost 5 EUR/6 USD, and for user group B it should cost 7 EUR/8 USD. Will I have this completely level of control, even though I use different currencies?

    Thanks already!

    • Hi there,
      you can use two diffrent currencies, one per language but in order to completely answer you question in the “WooCommerce Dynamic Pricing” plugin context let me consult our Compatibility Team.

    • Hi there,
      sorry for my late reply. Our developers were testing this to provide you with best answer. Unfortunately this is not possible right now. The author of this plugin needs to fix something in order to make this possible. We have contacted him but still waiting for his action.

  8. I have travel website presently in french so i want in both language french as well as british English. So is that compatible with same and in future i want some more language so is that possible with that

  9. Hi,

    I am considering using your WPML plugin on my website. I have over 30 posts in Polish and a few of them I have already translated into English. Language versions are not linked yet. How it is going to work if I apply the plugin right now? Will the posts without translations have a link to blank “english” page?

    Kind regards,
    Krzysiek Dąbrowski

    mail@7hillz.pl

    • Hi Krzysiek,

      WPML allows you to keep posts that don’t have translations (or don’t have yet). In WPML settings you decide what will happen when your visitors switch the language for posts that don’t have translations (for example they can be redirected to homepage). So you can easily add your translations later. Also you can set the language for your current posts. By default they will get the language that you have chosen as your primary language during the initial setup (Polish in your case) but you can change the language for individual posts and also match existing posts (to say which post is a translation of which one). I’m sure you will manage to configure this easily once you have the WPML plugin insatlled. If not, please ask our support help.

  10. Hi

    I am trying to buy the plugin and getting the message when I go to pay with a credit card.

    Failed to authorize: Authorization Failed

    • We use PayPal and 2checkout for payment processing. Once in a while (and very infrequently) one of these doesn’t manage to charge a specific credit card. If this is happening to you, can you choose the other payment processor? In the checkout page, you can choose PayPal or 2checkout.

  11. Hi I want to use WPML for our clients wocommerce websites, I just want to know how the WPML works when I have to upload CSV file for bulk upload of the products, and how I can change the currency for those products.

    • Hi Amod,
      no, sorry but currently we don’t have anything that allows you to upload CSV file for product translations. You can upload your original products via WooCommerce but then you have to add translations manually. Maybe we will add this in the future since users are asking for such a possibility.

  12. Hello
    If I buy the version for lifetime, I can buy it just one time and use it on several different websites or I must buy one license for each website ?

  13. hi there, is the USD conversion rate to CDN current? Today when i tried to buy the lifetime at USD195, it converts to CDN279.38. When the rate is currently at USD195 = CAD259.16 on XE.com (Nov 26th 2015 1.15pm PST).

    Why is there such a big discrepancy? Are there other fees i need to be aware of?

    • Hi Elaine,
      we have no influence on the conversion rate. We charge $195 for the Lifetime, if you pay in dollars there are no additional fees (except of the charge added for European clients without VAT Number).

  14. Hi,

    My website is in Arabic and i would like to add English, but the thing am worried about is that my theme support RTL and i was wondering if i added WPML does the English Version will be from RTL too or it will shift to LTR

    I want my arabic version be RTL, the English version LTR. is this will be accomplished by WPML? am using JobMonster from nooThemes

  15. Hi,

    Can I create a website in Which I wil have two languages, ENGLISH and CHINESE.

    My Client has provided content in English, Will this Plugin automatically translate English content to Chinese ?

    Can I Use AVADA Theme for this website ?

    Is There any Combo offer I mean cost for Avada Theme and WPML Plugin ?

    Thanks
    Anand

    sastrysk@gmail.com

    • Hi,
      No, WPML doesn’t translate the content automatically. You have 3 options here:
      1. Do this manually – copy from the documents your customer has provided and paste translations directly into your WordPress. This is a simple process but a very time-consuming one.
      2. Send your content to your own translators via XLIFF files. WPML Translation Management module helps you here.
      3. Send your content to a professional translation. Completed translations appear automatically in your site. No manual work is needed. This is paid extra depending on the number of words to translate and the translation service you choose.

      Yes, the Avada theme works fine with WPML, a lot of customers are using it.

      No, there is no “combo” offer since we are not the authors of the Avada theme.

  16. Hi,
    We’re testing a new website for a client in a local server before it’s ready to launch. Can we activate WPML plugin in the test server and then reactivate again with the final URL?

    Many thanks

  17. Hi,

    I’m looking to get WPML in advance of our website being translated.
    We use the Divi theme from Elegant Themes which features what they have branded the “Divi Builder”: http://www.elegantthemes.com/gallery/divi/documentation/builder-overview/

    When adding translations – Does WPML maintain this software usability? We will be relying on a 3rd Party company to translate the site and I don’t want to have to fix page layouts constantly.

    Thanks,
    Howard.

  18. Hello,
    I am running WPML version 3.0.1 in WordPress 3.7.1. I will upgrade my WordPress version to 4.3.1 the next days. If i purchase from you the latest version of wpml, will my translated pages run correct and all the settings i have done will be still there?
    Thank you

    • Hello,
      yes, WPML settings and translations are stored in the database so everything should work ok after upgrading the plugin. Don’t forget to backup your site first, just in case.

  19. 1.I want to run my site in English and Telugu languages. But I could not get the Telugu language in your list.
    2. I don’t like repeated payment. If I purchase life time any discount?

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>