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37,026 Responses to “Pre-sales Questions”

  1. I am trying to purchase a copy and it keeps saying I am an authorized. I used my credit card and paypal both recently, so I know there are no issues on my end…

    • Hello Ryan,
      You may need to contact your credit card company to authorize this transaction. You can also pay with PayPal. Our Purchase process is working fine. Please try again and let me know?

      Kind regards,

  2. 1. is it compatible with POJO Atlanta

    2. if I have already translated some of my pages as new pages how do I connect them to the WPML system

    • As far as I know, Pojo have made all their themes to be compatible with WPML. About a specific theme, it’s best to double check with them.

      Connecting between existing translations depends on how you’ve translated. Can you tell me how you previously translated?

  3. Hi,

    I have two questions before I purchase WPML plugin:

    1- Can this plugin translate my woocommerce PDF invoice and packing slip and email if the user chooses, for example, Arabic language.

    2- Also if the user chooses the Arabic language instead of the original language which is English can he search for the products in the Arabic language if the original product name was in English.

    Thanks in advance,

    • Hello Majd,
      thanks for your interest in WPML.
      1. Depends on the plugin you use. Here’s the list of WooCommerce extensions that are compatible with WPML.
      Please note that “translating” invoices doesn’t come down to getting the invoice in another language. Each country might have their own law regulations and the invoice should be adjusted to these.
      2. If you have your products available in both languages, then yes.

  4. Hi,

    I would like to ask a question; will WPML widgets works for website that were with wordpress only?
    I made my site through NING Platform

    will it work for sites made through NING platform?

    Thank you.

    Regards

  5. Hi,

    I am very interested in purchasing WPL but could you please answer the following questions for me first?

    The theme that is being used for my website is ‘divi’.

    1. Would I be able to have a page in WordPress for each language?
    2. Would I be able to edit translations myself in WordPress in the Content Management section?
    3. Is it possible to add a language switcher in the main menu?
    4. Can I edit each page independently of the other ones within the divi builder?

    Many thanks.

    Best

    Richard

    • Yes, this change shouldn’t affect any of the site’s design. However, any changes on a production site, you should first run in a testing environment, to make sure there are no unexpected side-effects.

  6. Hello, we bought a web site for our tourist agency last year, it is using your wpml plugin but our subscription has ended and we can’t update it. Current wpml verson we have installed is 3.5.1.1. That version had a bug where wp_icl_string_pages would cause increased database size, it is fixed in later versions but we can’t update since our sub is not active.
    We would like to buy wpml and update it but we have a few questions before that.
    We worry that after update our web site might not work properly because we don’t use latest wordpress version. Our current wordpress version is 4.6.8. We can’t update wordpress because there is a lot of custom code and company that made our web site is refusing to do it because of that. Theme we are using is Traveler by shinetheme.

    wpml plugins and components we have installed are
    WPML Media 2.1.13
    WPML Multilingual CMS 3.5.1.1
    WPML String Translation 2.4.1.1
    WPML Translation Management 2.2.2

    WordPress version: 4.6.8.

    We would like to know if there is some option to refund if our updated wpml doesn’t work after purchase and is the newest wpml compatible with our current wordpress version. We don’t want to use out of date plugin and clean our database every week due to a bug.

    Regards

    • We test WPML with WordPress down to version 4.2, so if you’re on 4.6, things should work fine for you with the current version of WPML. In any case, if you buy WPML and you’re not happy with it (for whatever reason), we will promptly refund your order.

  7. Hi! Most of my clients are non-profits. I seem to think you used to have an application for Non-Profits for a discount. Do you still offer this?

    Thank you!

  8. I am developing a website targeting customers in China and need to convert entire website from English to Chinese. I even don’t need the English version. is this the right product for me? Thanks! lei

  9. Hi

    It’s mentioned on the “features” page that WPML comes in 40 languages. Does it come with Chinese Mandarin or Cantonese?
    Thanks!

  10. Hi,
    I have installed three different themes on my website (different themes for different pages, but on a single domain). Just wondering, whether I can manage all the 3 themes with a single WPML license purchase or not?
    Thanks

    • When you buy WPML, you can use it on as many sites as you want. You need to be careful about switching themes inside the same site. This can lead to a great deal of trouble with WPML and without it.

  11. Hi,

    i just found out my account expired 6 days ago.
    I cannot renew, nor ask support about this situation now.
    So that’s why I send my request here…

    You mention this on your website:
    “We send out reminder emails 30 days and 3 days before your account expires and we also show a big message about it inside your wpml.org account.”

    I haven’t seen any reminder emails in the last 30 days.
    Zero. Nothing.

    Last email I received was of 11-11-2017 about a beta release.
    “WPML 3.9 Beta Makes Content Duplication Unnecessary”

    And my last support request was at 12-10-2017.
    Support was very helpful then, by the way. J

    At that dayI did not see any reminders in my account, either.

    So, what happened?

    Can you find out why I was not informed via email about this?
    And can you make possible I can renew?

    Thanks for your help.
    Regards, William

    • Hello William,
      I am sorry for this. I will extend the offer to renew for 50% manually. Log in to your account and you will see the link to do it.

      Kind regards,

      • Hi Mercedes,

        Thanks for your help!
        I renewed it.

        Do you have any idea why I did not receive the reminder emails?
        So this can be prevented next year?
        This time I’ve put the date in my agenda..

        Regards,
        Wililam

  12. Hello, before I buy a license I wanted to make sure that I understood this right:
    If I buy Multilingual CMS Lifetime can I use this one license for all websites I will create for various customers in the future?
    Thanks

    • Hello Tamara,
      No. WPML is a plugin that allows you translate all your site from within the same WordPress install. It does also work on multisite, if you need it.

      Best,

  13. I have polylang installed. What do I need to do if I switch to wpml

    Please let me know if I can get a discount on your $79 product. Also.

    Thanks

  14. Hi WPLM Support,

    I would like to know if WPLM is compatible with woocommerce and with shop keeper theme before purchasing. I have them in english and if i would like to know if i can translate them to spanish.

    Also if you guys include the guide how to make the translations using WPLM.

    Thanks in advance.

    Regards
    Enrique

    • Hello Verdi, I’m sorry we don’t plan to have any discounts for Black Friday. Please note that WPML doesn’t translate your content automatically but we integrate with professional translation services (for which you pay extra). If you are interested, I can send you more details.

  15. Hi, I have expired multilingual cms versiyon. Can i upgrade to lifetime versiyon now or am i needto have an active multilingual version subscription for this?

    • Hello, yes you can and customers who missed their renewal date have special discount from us – you can purchase the Lifetime subscription for $116 – you should see a link in your WPML account.

      • I putting requirement form client below. Let me know Can I fulfill this requirement using WPML?

        1. The existing websites each and every content on this website is to be converted in to multiple languages.
        2. Content of each & every language will be provided by Company.
        3. According to which country the Client is accessing the website from, the language of the website should change automatically. The language vs country table will be provided by Company.
        4. Besides the above, provision to manually change the language by selection should be done according to the following design. (Language switcher)
        5. On selection of language, whole page, including the buttons, header and footer, content should get converted in that selected language.
        6. All the layouts, features, plugins, functionalities should remain intact as per the designs provided, and matching with the English version.
        7. Provision required for changing images, videos for pages of a language without affecting the other languages.
        8. All enquiry forms should be shown in selected language.
        9. Product enquiry form’s captions, textbox & field names should be in selected language. You can check enquiry forms from Contact menu and product dedicated page on our website.
        10. On successful submission of an enquiry, an acknowledgment mail will be sent to Client and one mail to sales team of Company, Contents of acknowledgment mail to client shall be in selected language. The mail received to Company will be in English language.
        11. Company email recipient can be changed language wise for the above email. Provision to change the same will be required.

        • Hello Makarand,
          1. It depends on 1) what theme you use 2) what plugins you have installed and if they are compatible with WPML. Please check the lists here:
          https://wpml.org/documentation/theme-compatibility/
          https://wpml.org/documentation/plugins-compatibility/
          If a theme/plugin is on the list, it means it was tested by our Compatibility Team and is WPML ready, which means you can translate all elements coming from that theme/plugin. Otherwise you might not be able to translate everything.

          2. OK. That’s good.
          3. WPML has an option to detect the user’s language according to his/her browser setting but we don’t recommend to use this option. Better to focus on providing high quality translations and this way attract natural traffic from search engines matching the language of the user query.

          4. Sorry, what kind of provision are we talking about?
          5. Please see my answer for #1.
          6. Yes, but please keep in mind that your plugin needs to be WPML compatible if you want to have the ability to translate all its elements.
          7. I don’t know what you mean by provision. Please explain.
          8. Depends on the plugin you used for handling your forms.
          9. Please see my answer for #1.
          10-11. Again, I don’t know which forms we are talking about. Do they come from a specific plugin? What’s its name?

          • Hi Agnes Bury,

            3. But client wants to redirect user that particular language page according to his Country or IP. How that can be done?

            4. That was general requirement, language switch options. Which you can on footer of WPML site also.

            7. Client wants to put some different content language wise. Images or videos may not be same on alternate language page. So how he can edit them from backend?

            8. 9. 10. 11. Contact Form7 Plugin, Contact Form 7 Conditional Fields, Contact Form 7 Storage

            12. Is Advanced Custom Fields PRO and Advanced Custom Fields: Repeater Field compatible with WPML?

            If any theme or plugin is not compatible with WPML then How I can achieve that? Any developer guidelines.

            • 3. This can be set in WPML options. WPML cannot detect the user language by IP or Country but it can detect it and redirect the user according to the language set in the user’s browser. But if you include your language switcher and make it stand out, you don’t need these redirections. Automatic redirection can prevent search engine from proper indexing your pages.
              4. You can insert your language switcher on the footer as well.
              7. WPML allows you to translate your images. Or, if you insert an image in your post/page body, you can insert a different version for each language. The same applies if you insert video inside your post/page.

              WPML is compatible with Contact Form 7 and ACF and we have documentation on how to translate these.

              If a plugin/theme is not compatible with WPML and you are a developer, this page can help you: https://wpml.org/documentation/support/language-configuration-files/

                • WPML has an option to detect the user’s language according to his/her browser setting BUT I want WPML to detect the user language by IP or Country.

                  This is behavior I want to change using Hooks

                • Hi Again, from our lead developer: “We don’t provide this feature (to detect the user language by IP or Country.) The browser redirection we have is an optional feature which is mainly handled via JavaScript. We don’t provide specialized hooks for it. What the user can do is simply disable this feature and write some custom code to replace our functionality.”

  16. Hello,
    I would like to manually translate cornerstone content like the home page AND for blog posts and press releases (which are under specific categories) I would like to have automatically translated so as to reduce the level of effort. Can this be done with WPML? Thanks!

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