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36,991 Responses to “Pre-sales Questions”
Hi
I have just started to work with this client and they have a customised theme from a previous agency.
Theme is built with visual composer and immediately collapsed when I changed (not sure what) a setting in the wpml plugin configuration.
It is not loading some required js that completes the rendering of the page, specifically the header, there is a custom shortcode to initialise a sandwich menu. I cannot find out what has changed in order to find the lost/missing javascript. I have hardly touched it and it has failed already. I know it isnt your fault, its between the original contractors and myself but I need some expert help please.
How do I go about getting that, even if I have to subscribe & pay (the original contractor holds the original support details & I cannot get at them as far as I know)
Many thanks
Yes, our supporters can have a closer look but you need to have an active subscription to open a ticket in our forum. If I understand you correctly the WPML subscription has been purchased/registered by someone else, not your direct client so in that case, you (or your customer) will need to buy WPML.
Dear Agnes, there was a lot of movement at the Foundation and I am not able to open a support ticket because I don’t have the current username and password. Can you help me with that?
I have my wordpress username and password but not the WPML.
Nathalie, in my previous reply I’ve mentioned an order number but if we created you a WPML account for free, you might not have one. So in this case, please send us anything you have related to your WPML history (some old emails, the address used for your WPML account, the site). We’ll see what we can do for you. Thank you.
Hello Kathy,
in that case, after purchasing WPML you would need to cancel your subscription. You will find a link to do so in your WPML account. You can cancel your subscription anytime. Your WPML account will be active for the period you’ve paid for even if you cancel it right after the purchase. Canceling means “I don’t want to be charged me automatically after the first year”.
Hello, our admins checked your account and everything works fine. You have a Multilingual CMS account purchased on January 25 and it’s active for one year with automatic renewals configured. To reset the password please use this link: https://wpml.org/account/lost-my-password/
Hello,
I purchased WPML on the 11th of December 2018 (Multilingual blog – order 2,987,958) but asked for a refund on January the 10th because of a transition to a multisite structure. In the meantime, I have returned to a single site, because of multiple issues. So I consider making a purchase again to have support and updates. My question is: can I change the sequence of the translated date in the comments of a blog with the Multilingual blog plan or do I have to purchase the Multilingual CMS plan? Because I see no way to change it with the blog plan.
Thanks in advance.
Kind regards
Hi David,
What I meant was the date above the comment (sorry for the confusion). It is translated only partially, and the sequence is different in Dutch(NL) than in English. In English it is: on January 23, 2019 at 09:53, which is translated as: op January 23, 2019 om 09:53 but should be: op 23 januari 2019 om 09:53.
Hi David,
What I meant was the date above the comment (sorry for the confusion). It is translated only partially and the sequence is different in Dutch(NL) than in English. In English it is: on January 23, 2019 at 09:53, which is translated as: op January 23, 2019 om 09:53 but should be: op 23 januari 2019 om 09:53. (I’ve send this reply earlier, but don’t know if it was send – there was no confirmation)
The month names are translated as strings, the same as the date-format. So you would really need the CMS package that includes WPML String Translation for this.
1 Does WPML also have the functionality to translate media files, such as the title and alt text of pictures?
2 What is the best solution for SEO optimization: have your translations published on a directory (www.website.com/english) or on a separate domain (www.separatewebsite.com)?
I look forward to your reply, thank you in advance.
There’s the need to make a site multilingual and choose between WPML Multilingual CMS & WPML Multilingual Agency.
Does WPML Multilingual Agency also covers a lifetime support and updates?
Looking forward to hear from you.
Thanks in advance.
Kind regards,
Richard
Hello Richard, not it doesn’t. The only difference between the two is the number of sites you can register (3 versus unlimited ). we don’t have Lifetime packages anymore.
Hello
I want to buy your plugin and add it to my website but first i want to ask about the product price and how much pages which i can translate it with the each price.
I hope could you have to give me an advice of what package could i use for my case of single domain and multiple pages needs to translate.
Thanks ,Regards
Anas
Hello Anas,
We do not charge per translation of pages. We have the Blog subscription to register WPML on one site, this includes the core plugin only (to translate the basiic content, posts and pages). The CMS subscription allows to download all modules to translate all parts of your site and allows to register up to 3 sites. More info about what each subscription includes and pricing in our Purchase page https://wpml.org/purchase/
Hello,
I want to use this plugin only for 1 website . But the primary plan is not perfect for me. Can I get a discount . Its a non profit company website.
Thanks
Hello Hemloc,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Hello,
I’m sorry but we don’t have any discounts. If $79 is too much for you, please consider buying the Blog version for now and upgrade to the $79 later. You will be able to do later so for the difference in purchase price.
Hi there! I am working on a project that involves WordPress VIP. Is WPML certified/accepted for WordPress VIP? They were saying only MultilingualPress was, and that is not an ideal solution for us. Would much rather use WPML.
There are a number of WP VIP site that use WPML. You cannot use plugins (including WPML) on the multi-site “standard” version of WP VIP, but the version that allows you to add plugins is fine with WPML.
We are the largest leading hotel company in Mexico and we currently we have our Resort portfolio website http://www.lacoleccionresorts.com that caters only for the English speaking markets and we need a cost effective solution to reach at list the following markets:
Spanish
Japanese
German
Portuguese
Chinese (Mandarin)
Can you evaluate our website and come back to us with a proposal solution?
Mauricio Aceves
VP International Business Development
NY, NY USA
We develop and sell WPML, but we don’t build websites. We work with hundreds of contractors who are experienced at building multilingual websites. You can see them here: https://wpml.org/documentation/about-wpml-contractors/
I recommend that you look for a contractor with the right skills from that list and contact them. Does this help?
I’m not sure why PayPal put a hold on your payment. They do it pretty rarely on orders that they want to check on. It doesn’t mean that there’s anything wrong with your order, it just triggered an algorithm in PayPal.
If you haven’t received anything from PayPal, I can cancel that order and you can place a new one using our alternative payment processor. Would you like me to cancel this one?
Hello,
Everything looks correct with your account. You currently have a Multilingual CMS account with auto-renewals configured. Our account manager will contact you directly to explain the status of the second order. Please expect a direct email from Mercedes Barreda.
I am using WordPress Theme which is not RTL ready. Can WPML use different CSS files when I change between RTL and LTR language.
For Example, when English it will use original CSS files and when I change language to Arabic it uses another css files in another folder.
Hi,
I want to buy wpml 79$ CMS bundle. but i see that it will be used in 1 year and for three website. If i cancel any website like i want to use in the website which will expire after 3 months and that client might not renew the website with us so can i use the same key for another website? or if i register any website will be specifically for that website only?
Hello Ahmed,
you can register and unregister different websites anytime. Suppose you’ve registered domain A. You’ve got a key generated. You can unregister (remove) that website domain from your WPML account anytime and register a completely new domain instead. Please note that domain/site registration is only to generate a key and the key is used to get automatic updates for the WPML plugin. In other words, removing a site/domain from your WPML doesn’t remove the plugins.
Hello Jean Paul,
I can see two of your previous questions waiting for moderation. I’ve notified David. You should get a reply from David soon. Thank you for your patience.
Hi,
Am now for a couple of days in discussion with PayPal regarding payment for the purchase. Can I also prepay on invoice number?
Looking forward to hearing from you.
Hello Richard,
are you asking if you can pay in advance more than it’s required? If so, the answer is no. But maybe I didn’t understand your question correctly…
This is Sushma, the lead developer of Ultimate Addons for Elementor.
We have a Posts widget for Elementor page builder. But, this is not translatable with WPML.
So, if possible would you mind providing the support to our Posts widget? This will be very helpful.
Refer this link to our demo page – https://uaelementor.com/widgets/posts/
Also for your perusal, we can provide you with the Zip of our plugin. Let me know your thoughts.
Hello Dariusz,
we don’t have proforma invoices, only regular invoices. Once your order is completed you will get access to your WPML account and you will be able to download your WPML invoice from there.
Our website will translated to the Arabic and We are willing to purchase WPML CMS however we don’t have any information if the following plugins are supported or not
Hello, are you interested in using one of the professional translation services integrated with WPML? If so, here’s the list: https://wpml.org/translation-service/ you would need to check the pricing with each of them individually.
If I choose $29 version of WPML, does it mean that I will have it for one year and when that period is over, if I do not pay $29 again (for another year), WMPL will be disabled?
Hi
I have just started to work with this client and they have a customised theme from a previous agency.
Theme is built with visual composer and immediately collapsed when I changed (not sure what) a setting in the wpml plugin configuration.
It is not loading some required js that completes the rendering of the page, specifically the header, there is a custom shortcode to initialise a sandwich menu. I cannot find out what has changed in order to find the lost/missing javascript. I have hardly touched it and it has failed already. I know it isnt your fault, its between the original contractors and myself but I need some expert help please.
How do I go about getting that, even if I have to subscribe & pay (the original contractor holds the original support details & I cannot get at them as far as I know)
Many thanks
Hello Phil,
Yes, our supporters can have a closer look but you need to have an active subscription to open a ticket in our forum. If I understand you correctly the WPML subscription has been purchased/registered by someone else, not your direct client so in that case, you (or your customer) will need to buy WPML.
Dear Agnes, there was a lot of movement at the Foundation and I am not able to open a support ticket because I don’t have the current username and password. Can you help me with that?
I have my wordpress username and password but not the WPML.
Nathalie, in my previous reply I’ve mentioned an order number but if we created you a WPML account for free, you might not have one. So in this case, please send us anything you have related to your WPML history (some old emails, the address used for your WPML account, the site). We’ll see what we can do for you. Thank you.
Hello, I was planing to buy the wpml pro -$79, but it says that I will be charge $59 yearly. How can I decline the renewal option?
Hello Kathy,
in that case, after purchasing WPML you would need to cancel your subscription. You will find a link to do so in your WPML account. You can cancel your subscription anytime. Your WPML account will be active for the period you’ve paid for even if you cancel it right after the purchase. Canceling means “I don’t want to be charged me automatically after the first year”.
why my account show “Your WPML account has expired. To download WPML and get support, renew your account” ?
All invoices are paid
Hello, we will check it out and sort it out. I’ll keep you posted.
Hello, it’s fixed now. Please check. We apologize for the inconvenience.
I have purchased the plugin and I haven’t received any email. Neither for restore the password. Please help!
Hello, have you tried this link?
Please try and let me know if it helped.
https://wpml.org/account/lost-my-password/
In the meantime, I will check the status of your account with our admins.
Hello, our admins checked your account and everything works fine. You have a Multilingual CMS account purchased on January 25 and it’s active for one year with automatic renewals configured. To reset the password please use this link: https://wpml.org/account/lost-my-password/
Hello,
I purchased WPML on the 11th of December 2018 (Multilingual blog – order 2,987,958) but asked for a refund on January the 10th because of a transition to a multisite structure. In the meantime, I have returned to a single site, because of multiple issues. So I consider making a purchase again to have support and updates. My question is: can I change the sequence of the translated date in the comments of a blog with the Multilingual blog plan or do I have to purchase the Multilingual CMS plan? Because I see no way to change it with the blog plan.
Thanks in advance.
Kind regards
Comments aren’t translatable in neither of the packages.
Comments are in the language of the post they belong to.
I hope this answers your questions.
Hi David,
What I meant was the date above the comment (sorry for the confusion). It is translated only partially, and the sequence is different in Dutch(NL) than in English. In English it is: on January 23, 2019 at 09:53, which is translated as: op January 23, 2019 om 09:53 but should be: op 23 januari 2019 om 09:53.
Hi David,
What I meant was the date above the comment (sorry for the confusion). It is translated only partially and the sequence is different in Dutch(NL) than in English. In English it is: on January 23, 2019 at 09:53, which is translated as: op January 23, 2019 om 09:53 but should be: op 23 januari 2019 om 09:53. (I’ve send this reply earlier, but don’t know if it was send – there was no confirmation)
oh, I see what you mean now.
The month names are translated as strings, the same as the date-format. So you would really need the CMS package that includes WPML String Translation for this.
Ok, thanks a lot.
Hi,
Two questions:
1 Does WPML also have the functionality to translate media files, such as the title and alt text of pictures?
2 What is the best solution for SEO optimization: have your translations published on a directory (www.website.com/english) or on a separate domain (www.separatewebsite.com)?
I look forward to your reply, thank you in advance.
Hello,
1. Yes, it does.
2. Most of our customers choose the first option. Better to consult with an SEO specialist.
Hi Agnes,
Does the ‘translate-media-functionality’ come with the Multilingual Blog as well as the Multilingual CMS package?
Hello Daphne,
no, the Media Translation module is only included in the CMS version.
Best,
There’s the need to make a site multilingual and choose between WPML Multilingual CMS & WPML Multilingual Agency.
Does WPML Multilingual Agency also covers a lifetime support and updates?
Looking forward to hear from you.
Thanks in advance.
Kind regards,
Richard
Hello Richard, not it doesn’t. The only difference between the two is the number of sites you can register (3 versus unlimited ). we don’t have Lifetime packages anymore.
Hello
I want to buy your plugin and add it to my website but first i want to ask about the product price and how much pages which i can translate it with the each price.
I hope could you have to give me an advice of what package could i use for my case of single domain and multiple pages needs to translate.
Thanks ,Regards
Anas
Hello Anas,
We do not charge per translation of pages. We have the Blog subscription to register WPML on one site, this includes the core plugin only (to translate the basiic content, posts and pages). The CMS subscription allows to download all modules to translate all parts of your site and allows to register up to 3 sites. More info about what each subscription includes and pricing in our Purchase page https://wpml.org/purchase/
Hello,
I want to use this plugin only for 1 website . But the primary plan is not perfect for me. Can I get a discount . Its a non profit company website.
Thanks
Hello Hemloc,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Hope this helps!
Basically after seeing the pricing . the $79 is the right plan for me . But its huge money . Can I get a discount . I only use one website .
Thanks
Hello,
I’m sorry but we don’t have any discounts. If $79 is too much for you, please consider buying the Blog version for now and upgrade to the $79 later. You will be able to do later so for the difference in purchase price.
Hi there! I am working on a project that involves WordPress VIP. Is WPML certified/accepted for WordPress VIP? They were saying only MultilingualPress was, and that is not an ideal solution for us. Would much rather use WPML.
There are a number of WP VIP site that use WPML. You cannot use plugins (including WPML) on the multi-site “standard” version of WP VIP, but the version that allows you to add plugins is fine with WPML.
Thanks. You say that the multi site, standard version of VIP doesn’t allow plugins like WPML. What is the version that does?
Hello,
could you please check with the WordPress VIP support/sales team if they allow you to use third-party plugins, WPML specifically, and if so, which of their package you would need to purchase in your case. I’ve read that their team will help you pick the theme and WordPress plugins for your project.
We are the largest leading hotel company in Mexico and we currently we have our Resort portfolio website http://www.lacoleccionresorts.com that caters only for the English speaking markets and we need a cost effective solution to reach at list the following markets:
Spanish
Japanese
German
Portuguese
Chinese (Mandarin)
Can you evaluate our website and come back to us with a proposal solution?
Mauricio Aceves
VP International Business Development
NY, NY USA
We develop and sell WPML, but we don’t build websites. We work with hundreds of contractors who are experienced at building multilingual websites. You can see them here:
https://wpml.org/documentation/about-wpml-contractors/
I recommend that you look for a contractor with the right skills from that list and contact them. Does this help?
Sorry. I sent you the wrong link. Here is the list of WPML contractors:
https://wpml.org/contractors/
Good morning. I need to start working on a website ASAP, so I purchased WPML. However, my account is “on-hold”.
Order Product Total Status
3130625 January 25, 2019 Multilingual CMS $79.00 on-hold
Could you please help?
Thanks!
I’m not sure why PayPal put a hold on your payment. They do it pretty rarely on orders that they want to check on. It doesn’t mean that there’s anything wrong with your order, it just triggered an algorithm in PayPal.
If you haven’t received anything from PayPal, I can cancel that order and you can place a new one using our alternative payment processor. Would you like me to cancel this one?
Yes please do, I will use credit card, thanks!
I have now purchased a new license and I can now download the software:
[sensitive info has been edited]
Could you please cancel the first transaction?
Thanks!
Hello Miguel,
I have forwarded your request to our admins to check the status and take appropriate action. I’ll keep you posted.
Hello,
Everything looks correct with your account. You currently have a Multilingual CMS account with auto-renewals configured. Our account manager will contact you directly to explain the status of the second order. Please expect a direct email from Mercedes Barreda.
I am using WordPress Theme which is not RTL ready. Can WPML use different CSS files when I change between RTL and LTR language.
For Example, when English it will use original CSS files and when I change language to Arabic it uses another css files in another folder.
Hello Mohamad,
yes, you can make your theme RTL ready if you have CSS skills. These articles will help you:
https://wpml.org/documentation/theme-compatibility/build-rtl-wordpress-themes/
https://wpml.org/2011/06/creating-right-to-left-rtl-wordpress-sites/
Hi,
I want to buy wpml 79$ CMS bundle. but i see that it will be used in 1 year and for three website. If i cancel any website like i want to use in the website which will expire after 3 months and that client might not renew the website with us so can i use the same key for another website? or if i register any website will be specifically for that website only?
Hello Ahmed,
you can register and unregister different websites anytime. Suppose you’ve registered domain A. You’ve got a key generated. You can unregister (remove) that website domain from your WPML account anytime and register a completely new domain instead. Please note that domain/site registration is only to generate a key and the key is used to get automatic updates for the WPML plugin. In other words, removing a site/domain from your WPML doesn’t remove the plugins.
PS: I see I asked my first question without being logged in and under my full name Jean-Paul Schollaert.
Hello Jean Paul,
I can see two of your previous questions waiting for moderation. I’ve notified David. You should get a reply from David soon. Thank you for your patience.
Hi,
Am now for a couple of days in discussion with PayPal regarding payment for the purchase. Can I also prepay on invoice number?
Looking forward to hearing from you.
Hello Richard,
are you asking if you can pay in advance more than it’s required? If so, the answer is no. But maybe I didn’t understand your question correctly…
Hello,
This is Sushma, the lead developer of Ultimate Addons for Elementor.
We have a Posts widget for Elementor page builder. But, this is not translatable with WPML.
So, if possible would you mind providing the support to our Posts widget? This will be very helpful.
Refer this link to our demo page – https://uaelementor.com/widgets/posts/
Also for your perusal, we can provide you with the Zip of our plugin. Let me know your thoughts.
I look forward to hearing from you.
Regards,
Sushma Kure
Hello Sushma,
nice to meet you. Our Compatibility Team will be happy to work on the cross-compatibility.
Please apply using this form:
https://wpml.org/documentation/theme-compatibility/go-global-program/
and let me notify the leader of the team to expect a request from you.
We will set up a free account for you as well.
Thanks!
Hello,
can I buy the WPML plugin through a proforma invoice?
Thank you very much in advance.
Hello Dariusz,
we don’t have proforma invoices, only regular invoices. Once your order is completed you will get access to your WPML account and you will be able to download your WPML invoice from there.
We would like to ask if you already tested the WPML with the following plugins:
– WP event Manager, https://wp-events-plugin.com/
– Easy appointments, https://sa.wordpress.org/plugins/easy-appointments/
– LearnPress, https://wordpress.org/plugins/learnpress/
Our website will translated to the Arabic and We are willing to purchase WPML CMS however we don’t have any information if the following plugins are supported or not
Hello,
all the plugins tested by our Compatibility Team are listed here:
https://wpml.org/documentation/plugins-compatibility/
From what I see only the Events Manager had been tested:
https://wpml.org/plugin/events-manager/
You might have issues with the other two plugins.
So is it possible to provide support as part of the purchasing process.
Hello, Support is always included, regardless of the package you buy. Or you meant something else? Do you have troubles purchasing WPML?https://wpml.org/wp-admin/edit-comments.php#comments-form
I would like to know what the costs are for translating this website https://www.aruba-home.nl/ before I purchase WPML.
Hello, are you interested in using one of the professional translation services integrated with WPML? If so, here’s the list:
https://wpml.org/translation-service/ you would need to check the pricing with each of them individually.
For example:
https://www.textmaster.com/translation-web-content-pricing/
https://gengo.com/pricing-languages/
https://www.icanlocalize.com/site/services/website-translation/pricing-for-website-translation/
Dear,
If I choose $29 version of WPML, does it mean that I will have it for one year and when that period is over, if I do not pay $29 again (for another year), WMPL will be disabled?
Hello, you can still use WPML plugins even if you don’t pay again but you will lose access to future updates and our support help.