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37,024 Responses to “Pre-sales Questions”
Hello. I bought a license, but after installation I discovered a problem with your plugin. Your support service has been resolving this issue for several months. Can I extend the term of the license is not the time when the support service conducted work with the plugin?
This problem is discussed here: https://wpml.org/forums/topic/slow-query-5/
I bought a license, but because of errors in the code, I could not use your plugin. I would like you to compensate for the time when I did not use the plan for reasons beyond my control
no need to return, the problem is fixed. we will continue to work with you. I would like you to extend the license for as long as your programmers fixed the problem.
no need to return, the problem is fixed. we will continue to work with you. I would like you to extend the license for as long as your programmers fixed the problem.
Hello,
your issues should be solved with WPML 4.2.2. Did it happen? Does your issue persist? Before we do anything else, I need to know if your issue has been solved. Please let me know and also leave your feedback in the ticket.
Thank you. I’m awaiting the management decision. I’ll keep you posted.
Hello, we have been looking for the ability to use different currencies per geographic location and different bank accounts per currency. I found this thread: https://wordpress.org/support/topic/multiple-stripe-accounts-based-on-account-currency/ in which Konrad from the WPML team says, “It will be possible to set different accounts per currency for bank transfers, paypal and stripe. More to come in next releases.”
-Is this now possible in the current version of WPML Multilingual CMS?
-Is it possible to select default currencies by IP geolocation (for example, with WP Engine geotargeting)?
-Does it require different Stripe accounts, or does it use one Stripe account but different bank accounts (Stripe Connect)?
Thanks so much!
Turns out that the geolocation feature is not implemented yet and is not planned for next releases, I still need to get proper answers to your other questions. I’ll keep you posted.
Hi Agnes, just checking in to see if you had any further answers to the following:
Konrad from the WPML team says, “It will be possible to set different accounts per currency for bank transfers, paypal and stripe. More to come in next releases.”
-Is this now possible in the current version of WPML Multilingual CMS?
-Does it require different Stripe accounts, or does it use one Stripe account but different bank accounts (Stripe Connect)?
We’d love to purchase WPML and start testing this if possible – we just want to know how to proceed with it. Thanks!
Im interested with the features of Multilingual CMS but I only have one website that I can register. Is there a special discount or price in this case?
Thank you!
if i used wpml can i make my users view the translated content based on geo location?
for example, if a user opened the site from russia, can i show him the russian content directly?
Hello,
WPML cannot detect the location based on your IP address. It has an option to detect the user language set in his/her browser. But this option is disabled by default and we don’t recommend using it since it might prevent search engines (such as Google) from indexing your site properly. We recommend using a language switcher and make it easy to be noticed.
Please note that If your site has good quality translations made by humans, it will attract organic traffic directly in the langue the user was performing his/her search.
I have some queries about wpml integration:
1- Will WPML automatically translate my complete woo-commerce website or I should do it manually?
2- Is WPML compatible with dropshipped products?
Waiting for your valuable reply.
Regards
Hi there – could you let me know if WPML is compatible with Beaver Themer please? I am getting contradictory information when I Google the question, so I just want to be sure.
Many thanks.
Hello Tom,
We are still working on some issues. It is not fully compatible yet. Remember you can buy WPML and try it for 30 days https://wpml.org/purchase/refunds-policy/
Hello,
the MultiStores theme hasn’t been tested by our Compatibility Team. It means that you might have some issues with translating some extra options provided by the theme but you should be able to translate posts, pages, menus and products. I’m not sure what do you mean by payment section. If this is something that comes from the WooCommerce plugin, then yes, you will be able to translate it as well. Please note that our refund policy allows you to test WPML plugin for 30 days without any risk. Yes, Mongolian language is supported.
Hello Andriy,
No it is not possible but we have automatic renewal payments so you do not have to worry about expiry dates.
When you buy a subscription you will be asked to set up the automatic renewal.
I’m using Divi (not upgraded to the latest version yet) and i’m also still holding off on upgrading to WP Gutenberg.
I have a shop integrated in the website (using WOO Commerce) and i’m using the WOO Layout Injector plugin for the basket- and checkout page only.
I read that there are possible issues with WPML. Can you tell me if this is still the case or are things resolved?
Yes, there is a problem with Woo Layout Injector. We tried to work with the author to resolve it with no success yet.
The problem happens when injecting layouts to a translated category archive, but we have a piece of code to workaround the issue.
In general, I would recommend you to go ahead and purchase. Report any problems you find in our support forum and we will help you fix them. If there is something we can’t fix, remember you have 30 days to ask for a refund.
I am developing my new website using GoodThemes’ GrandPhotography using polylang. I came across a compatibility issue, hence looking at your WPML CMS offer. Hoping it would be compatible. If you have information on it, plz share with me 🙂
But my main question is with the CMS licence I can install on 3 websites. If I create subdomains for my wedding clients (so they can share they wedding information/photo with their invitee) will that impact on the number of licences ? In which case, it would mean, I could not use it. The bigger package is way too expensive for my budget.
I want to buy Multilingual Agency package and use the plugin on multiple websites. I know that with the suscription plan i get updates and support for one year.. i also know that after one year if i dont renew my plan..the plugin on my sites will work. My question is, if i dont renew my licence and after two years i need to use the plugin on some other website, am i able to do that, withou renewing the licence?
Hello Ivan,
you can still use WPML plugins even if you don’t renew your subscription but you can use only the version that you have downloaded when your subscription was active. And yes, you can also install that previously-downloaded version on other sites. But when your subscription is not renewed, you won’t see the download section anymore.
Hello,
before switching to the new pricing model we had sent a few emails with some discounts to our “old” customers. You must have overlooked it. Please use this form to contact us https://wpml.org/home/contact-us/contact-form/ and we will check your status and see if there is anything we can do for you.
I need WPML because I need to translate just my Revolution Slider Slides.
Does the Multilingual Blog version (29 $) work for this? I don’t need other advanced plans for this, right?
And If after the first year i don’t renew the plan, will I lose the translation function or just some service like the support or free updates?
If you don’t renew your plan you will lose access to updates and our support forum but you won’t lose anything that you’ve created using WPML and your plugins will continue to function normally.
You have sent me an email with a renewal link with a discounted Upgrade to Unlimited sites but I am only interested in just 1 site.
How can I contact someone to get a discounted Upgrade just for 1 site?
Thanks,
I need to make different language versions of some sites (5) and they are static, in other words, just a landing page and some subpages. But the text will be never updated as there is no daily content.
Must i buy the Agent CMS or can I use the Multilingual CMS. As some sites just have 40 words en menu?
Hello Juan,
if you want to translate just 5 pages the Blog version might suffice. Please know that you upgrade from the Blog package to the CMS pages later for the difference in purchase price. The same applies when you want to switch from CMS to Agency.
Hello,
If I will purchase Multilingual CMS for 1 year and than will not update my subscription next year but may be 2-3 years after will decide to renew my subscription… Will be I am able to renew subscription on discount price (59 USD)? I mean pay subscription cost and get updated to latest version?
I am going to setup website and update its engine/plugins one time per 2-3 years.
Hello,
I am interested in purchasing a WPML plugin. I need a one-page version. The option must include the option to translate the woo commerce store. Which version will be right?
Hello Marcin,
you would need to buy the CMS package since the Blog version doesn’t include all the plugins needed to make a multilingual WooCommerce store.
Locat Translate and WPML are totally different plugins.
Loco Translate allows you to translate strings coming from your theme (for example to translate “commended by” or “posted by”) to your language but your site will be available only in one language. WPML allows you to make your website available in more than one language.
good morning I have to create a multilingual site with two extensions: mionome.com/it and myname.com/ru I wanted to know if wpml automatically creates folders and addresses of domains / it and / ru thanks.
if you want you can also reply in Italian thanks.
Hi Milo,
Thanks for your interest. I am afraid we do not offer any discounts but you can start at the CMS version and then upgrade to Agency for the difference.
Hi Tony,
We do not charge per languages or pages. We charge per the number of sites you can register WPML on. The CMS version allows to register up to 3 sites.
Let me know if you have any further question.
Hi,
My pre-sales questions are:
1. If I purchase a CMS package, can I upgrade later to the Agency package? How much would be the upgrade cost?
2. I’m developing my site under a temporary domain, and I will move the site to its final permanent domain at the go-live process later. What about the plugin registration in this situation? does the license bind to a domain name? How can I use the same license during development and then in the production site.
Thanks
Hello Peter,
thanks for your interest in WPML.
1. Yes, sure. You can upgrade later for the difference in purchase price.
2. You can register and unregister your domains as many times as you need (meaning generate a new key for new domains), so yes, you can use only one key for both your testing and production site but you will need to unregister one (physically it will be a different set of numbers)
Hello. I bought a license, but after installation I discovered a problem with your plugin. Your support service has been resolving this issue for several months. Can I extend the term of the license is not the time when the support service conducted work with the plugin?
This problem is discussed here:
https://wpml.org/forums/topic/slow-query-5/
Hello,
Thanks for contacting us. I’m not sure if I understood your request correctly. What do you mean by “Can I extend the term of the license”?
I bought a license, but because of errors in the code, I could not use your plugin. I would like you to compensate for the time when I did not use the plan for reasons beyond my control
Thank you, but what kind of compensation do you expect? Do you want us to refund your order?
no need to return, the problem is fixed. we will continue to work with you. I would like you to extend the license for as long as your programmers fixed the problem.
no need to return, the problem is fixed. we will continue to work with you. I would like you to extend the license for as long as your programmers fixed the problem.
?
Hello, we ‘ve never done anything like this. I’m awaiting the decision from the management. Once I know anything, I’ll update you.
Hello,
your issues should be solved with WPML 4.2.2. Did it happen? Does your issue persist? Before we do anything else, I need to know if your issue has been solved. Please let me know and also leave your feedback in the ticket.
yes, problem solved
But it was solved for a long time
Thank you. I’m awaiting the management decision. I’ll keep you posted.
Hello, we have been looking for the ability to use different currencies per geographic location and different bank accounts per currency. I found this thread: https://wordpress.org/support/topic/multiple-stripe-accounts-based-on-account-currency/ in which Konrad from the WPML team says, “It will be possible to set different accounts per currency for bank transfers, paypal and stripe. More to come in next releases.”
-Is this now possible in the current version of WPML Multilingual CMS?
-Is it possible to select default currencies by IP geolocation (for example, with WP Engine geotargeting)?
-Does it require different Stripe accounts, or does it use one Stripe account but different bank accounts (Stripe Connect)?
Thanks so much!
Hello Tristan,
I’ll check the status with Konrad and our development team and will get back to you.
Turns out that the geolocation feature is not implemented yet and is not planned for next releases, I still need to get proper answers to your other questions. I’ll keep you posted.
Thank you, Agnes!
Hi Agnes, just checking in to see if you had any further answers to the following:
We’d love to purchase WPML and start testing this if possible – we just want to know how to proceed with it. Thanks!
Hello,
our devs say that only this part of your question: “different payment accounts per currency” will work.
Im interested with the features of Multilingual CMS but I only have one website that I can register. Is there a special discount or price in this case?
Thank you!
Hello, I’m sorry we don’t have any discounts but thanks for checking.
if i used wpml can i make my users view the translated content based on geo location?
for example, if a user opened the site from russia, can i show him the russian content directly?
Hello,
WPML cannot detect the location based on your IP address. It has an option to detect the user language set in his/her browser. But this option is disabled by default and we don’t recommend using it since it might prevent search engines (such as Google) from indexing your site properly. We recommend using a language switcher and make it easy to be noticed.
Please note that If your site has good quality translations made by humans, it will attract organic traffic directly in the langue the user was performing his/her search.
I have some queries about wpml integration:
1- Will WPML automatically translate my complete woo-commerce website or I should do it manually?
2- Is WPML compatible with dropshipped products?
Waiting for your valuable reply.
Regards
Hi Adeel,
You can choose to do it manually or automatically through our Advanced Translation Editor https://wpml.org/documentation/translating-your-contents/ You can read all about WooCommerce Multilingual here https://wpml.org/documentation/related-projects/woocommerce-multilingual/
I am not sure about dropshipping specifically. I will check with the team and let you know.
Kind regards,
Hi there – could you let me know if WPML is compatible with Beaver Themer please? I am getting contradictory information when I Google the question, so I just want to be sure.
Many thanks.
Hello Tom,
We are still working on some issues. It is not fully compatible yet. Remember you can buy WPML and try it for 30 days https://wpml.org/purchase/refunds-policy/
Kind regards,
Hello,
I have a interest to buy your plugin. Therefore I have some questions about plugin.
1. Does your plugin compatible with Marketplace multistore theme? https://themeforest.net/item/multistores-wordpress-woocommerce-theme-support-multiple-stores/19337201
2. Is it support Mongolian language?
3. Is there possible to translate all posts, pages, menus and woocommerce or other payment section of ecommerce and multistores?
Thank you
Hello,
the MultiStores theme hasn’t been tested by our Compatibility Team. It means that you might have some issues with translating some extra options provided by the theme but you should be able to translate posts, pages, menus and products. I’m not sure what do you mean by payment section. If this is something that comes from the WooCommerce plugin, then yes, you will be able to translate it as well. Please note that our refund policy allows you to test WPML plugin for 30 days without any risk. Yes, Mongolian language is supported.
Hello. Is it possible to pay for a license for 2 or 3 years at once?
Hello Andriy,
No it is not possible but we have automatic renewal payments so you do not have to worry about expiry dates.
When you buy a subscription you will be asked to set up the automatic renewal.
Let me know of any further question.
Hello
I’m using Divi (not upgraded to the latest version yet) and i’m also still holding off on upgrading to WP Gutenberg.
I have a shop integrated in the website (using WOO Commerce) and i’m using the WOO Layout Injector plugin for the basket- and checkout page only.
I read that there are possible issues with WPML. Can you tell me if this is still the case or are things resolved?
Thank you
Yes, there is a problem with Woo Layout Injector. We tried to work with the author to resolve it with no success yet.
The problem happens when injecting layouts to a translated category archive, but we have a piece of code to workaround the issue.
In general, I would recommend you to go ahead and purchase. Report any problems you find in our support forum and we will help you fix them. If there is something we can’t fix, remember you have 30 days to ask for a refund.
Hi,
I am developing my new website using GoodThemes’ GrandPhotography using polylang. I came across a compatibility issue, hence looking at your WPML CMS offer. Hoping it would be compatible. If you have information on it, plz share with me 🙂
But my main question is with the CMS licence I can install on 3 websites. If I create subdomains for my wedding clients (so they can share they wedding information/photo with their invitee) will that impact on the number of licences ? In which case, it would mean, I could not use it. The bigger package is way too expensive for my budget.
Thanks for your reply
Best regards,
Benoit
Hello,
The Grand Photography theme is compatible with WPML.
https://wpml.org/theme/photography/
If these are subdomains on the same WordPress installation (WordPress multisite), you can count it as one.
I want to buy Multilingual Agency package and use the plugin on multiple websites. I know that with the suscription plan i get updates and support for one year.. i also know that after one year if i dont renew my plan..the plugin on my sites will work. My question is, if i dont renew my licence and after two years i need to use the plugin on some other website, am i able to do that, withou renewing the licence?
Hello Ivan,
you can still use WPML plugins even if you don’t renew your subscription but you can use only the version that you have downloaded when your subscription was active. And yes, you can also install that previously-downloaded version on other sites. But when your subscription is not renewed, you won’t see the download section anymore.
How can I get a discount for the renewal because the price is now different from the first agreement with you
Hello,
before switching to the new pricing model we had sent a few emails with some discounts to our “old” customers. You must have overlooked it. Please use this form to contact us https://wpml.org/home/contact-us/contact-form/ and we will check your status and see if there is anything we can do for you.
We are currently building the website. We need to use your plugins, however, would like to know if the following plug-ins are free or paid plug-ins.
https://wpml.org/version/acfml-1-0-4/
https://wpml.org/version/string-translation-2-7-2/
https://wpml.org/version/wpml-3-9-2/
https://wpml.org/version/translation-management-2-5-1/
Hello, these are paid plugin. You will find them all the Multilingual CMS package.
i need to ask a question can ur plug support Burmese language? Thank you
Hello,
Not by default but you can add it manually and this page explains how: https://wpml.org/documentation/support/editing-wpmls-languages-table/
Hello,
I have a question.
I need WPML because I need to translate just my Revolution Slider Slides.
Does the Multilingual Blog version (29 $) work for this? I don’t need other advanced plans for this, right?
And If after the first year i don’t renew the plan, will I lose the translation function or just some service like the support or free updates?
Thank you in advance
We are compatible with the Revolution Slider but you will need the CMS version to translate your sliders. https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/
If you don’t renew your plan you will lose access to updates and our support forum but you won’t lose anything that you’ve created using WPML and your plugins will continue to function normally.
Hello, I would like to ask if using your plugin I could translate only certain pages or just parts of my web page’s content. Thank you
Hello Marcel,
WPML can translate all the elements of your sites but some strings/options coming from your theme requires the theme to be WPML compatible. Please check the list here: The same applies to plugins.
https://wpml.org/documentation/theme-compatibility/
https://wpml.org/documentation/plugins-compatibility/
Hi,
You have sent me an email with a renewal link with a discounted Upgrade to Unlimited sites but I am only interested in just 1 site.
How can I contact someone to get a discounted Upgrade just for 1 site?
Thanks,
Lucie
Hello,
you can contact us here: https://wpml.org/home/contact-us/contact-form/ but we won’t have any discounts for 1-site subscriptions.
Hi,
I need to make different language versions of some sites (5) and they are static, in other words, just a landing page and some subpages. But the text will be never updated as there is no daily content.
Must i buy the Agent CMS or can I use the Multilingual CMS. As some sites just have 40 words en menu?
Cheers
Hello Juan,
if you want to translate just 5 pages the Blog version might suffice. Please know that you upgrade from the Blog package to the CMS pages later for the difference in purchase price. The same applies when you want to switch from CMS to Agency.
Hello,
If I will purchase Multilingual CMS for 1 year and than will not update my subscription next year but may be 2-3 years after will decide to renew my subscription… Will be I am able to renew subscription on discount price (59 USD)? I mean pay subscription cost and get updated to latest version?
I am going to setup website and update its engine/plugins one time per 2-3 years.
Hello Morissa,
you will be able to reactivate your subscription after a long break (more than a year) but you will need to pay the full price again.
Hello,
I am interested in purchasing a WPML plugin. I need a one-page version. The option must include the option to translate the woo commerce store. Which version will be right?
Hello Marcin,
you would need to buy the CMS package since the Blog version doesn’t include all the plugins needed to make a multilingual WooCommerce store.
Is Burmese/Myanmar language supported? What is the difference between locotranslate and WPML? Why WPML over locotranslate?
Hello,
here’s the list of Pre-configured languages https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/ Please note that if your language is not present on that list, you can still add it manually by following this tutorial: https://wpml.org/documentation/support/editing-wpmls-languages-table/
Locat Translate and WPML are totally different plugins.
Loco Translate allows you to translate strings coming from your theme (for example to translate “commended by” or “posted by”) to your language but your site will be available only in one language. WPML allows you to make your website available in more than one language.
good morning I have to create a multilingual site with two extensions: mionome.com/it and myname.com/ru I wanted to know if wpml automatically creates folders and addresses of domains / it and / ru thanks.
if you want you can also reply in Italian thanks.
Yes, you can set up WPML to creates these two folders.
Howdy, do you offer any discount? I’m interested in unlimited version purchase.
Thanks
Hi Milo,
Thanks for your interest. I am afraid we do not offer any discounts but you can start at the CMS version and then upgrade to Agency for the difference.
Kind regards,
Hi. Basic question: How many pages / word count is included for page translation in the $79 plan for two languages (Spanish and Portuguese)?
Hi Tony,
We do not charge per languages or pages. We charge per the number of sites you can register WPML on. The CMS version allows to register up to 3 sites.
Let me know if you have any further question.
Hi,
My pre-sales questions are:
1. If I purchase a CMS package, can I upgrade later to the Agency package? How much would be the upgrade cost?
2. I’m developing my site under a temporary domain, and I will move the site to its final permanent domain at the go-live process later. What about the plugin registration in this situation? does the license bind to a domain name? How can I use the same license during development and then in the production site.
Thanks
Hello Peter,
thanks for your interest in WPML.
1. Yes, sure. You can upgrade later for the difference in purchase price.
2. You can register and unregister your domains as many times as you need (meaning generate a new key for new domains), so yes, you can use only one key for both your testing and production site but you will need to unregister one (physically it will be a different set of numbers)