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36,838 Responses to “Pre-sales Questions”

  1. Hi i use now polylang free and i have problem with integration from greek to english products with the main image of the product. I want to ask if i buy your plugin it will fixed? and if you have support on how to fix it

    • Hello,
      There are no known issues with translating product images. You can translate all your product data using WPML along with the WooCommerce Multilingual. Please note that our refund policy allows you to test WPML for 30-days without any risk.

  2. Hi. Just need a clarification:

    Our client want to translate a site which main language will be example.de, and each new language accessed by different domain with subdirectory.

    We know WPML can do this and we read your post: https://wpml.org/2016/04/use-wpml-different-domains-per-language/

    The question that is not clear if possible to new domain per language can use subdirectory (not subdomain), like for example:

    – example.de (main site language)

    Use different domain per language:

    – example.com/fr (french)

    – example.com/en (english)

    Thank you

    • Hello Fernando,
      yes, you can have both domains pointing to a sub-folder and have domain per language enabled.

      • Hi Agnes,
        Thank you for your reply.

        Sorry to insist but we just want to be completely sure about this situation, because we read in wpml forum some contradictory information.

        Like I wrote before:

        1) The client site will be example.de (main language DE)

        2) He wants EN language to be as separate domain with subdirectory – example.com/en

        3) He wants RU language to be as separate domain with subdirectory – example.com/ru

        Please just confirm if it is possible this scenario, because we read that it seems not possible to mix the two structures, and when try to save “Language as a separate domain” with /en in the end, it automatically removes the sub-folder, only allowing save as sub-domain (en.example.com).

        Thank you

        • After consulting your case with the WPML’s lead developer it turns out that it’s not possible. The main reason is that in WPML you can’t mix two URL formats.
          So you would need to stick to either one or the other option.

          We suggest you use en.example.de and ru.example.dev as secondary domains.
          Or even better:
          de.example.com as the main domain, with en.example.com and ru.example.com as secondary domains.
          Then set example.de as either an alias of example.com (that is, the browser won’t change it into example.com) or a redirect (in this case, the browser would redirect to example.com).
          Here is an explanation of the differences between “alias” and “redirect”: https://smallbusiness.chron.com/differences-between-primary-alias-domain-73189.html

          I hope it helps.

  3. Hi,
    Can you confirm that for the $79 subscription it is not compulsory to update yearly for the plugin to continue to work?
    The yearly update sub is an option to get extended support and plugin updates, right?
    Also you mention that VAT is not applicable to companies. Do you mean it is not due or do you mean it has to be dealt with the local tax authorities?
    Thanks
    Vincent

    • Hello Vincent,
      yes, an active subscription is needed to get support and updates. Your plugins will continue to function even if you cancel your subscription. You can cancel your subscription anytime by following the steps described here: https://wpml.org/purchase/how-to-change-your-payment-method/.

      If you have your European VAT number and you enter it on your checkout page (we have a special field for it), VAT won’t be added. You don’t need to do anything else.

  4. Hello,

    I’m interested in the product, however we don’t plan on utilizing all the features and it’s a bit too expensive for us right now. Is there anyway we could get a discount/promo on any of the CMS Solutions? The popular multilingual CMS solution looks very promising for us..

    I’m looking forward to the reply, and I hope that you all are able to understand our current situation.

    Thanks!
    – Frank

    • Hello Frank,

      you can do the following:
      1. Buy the Multilingual Blog ($29) and upgrade to the Multilingual CMS later for the difference in purchase price (if you do it from your WPML account our system will calculate the difference accordingly).
      2. We don’t provide any discounts but some of our affiliates might have something. You would need to look around.

  5. Hi, I would like to know if is it possible to make a transfer via Paypal in order to buy your product?

    In fact, I have a PayPal account but I don’t have a credit card. so to put money on my PayPal I use a normal transfer to from my bank account to PayPal account.

    When I tried to use my Paypal account, Paypal system obliges me to enter a credit card.

    Best regards.

  6. Hi Agnes,

    But I don’t have a credit card. Could I pay the first year with PayPal and next year you send me a reminder to pay for the next period?

    Best regards.

    • Let me check with our devs if there are any workarounds we could apply in this case. I’ll keep you posted.

  7. Hi,

    My website is entirely built with Oxygen Builder (https://oxygenbuilder.com/), I can see you cleared up multiple times that the plugin does not have full compatibility with WPML:

    https://wpml.org/forums/topic/translation-template-from-oxygen-builder/?fbclid=IwAR0q30R_xkQ6iC7K_6ALe4GMdg6C-TAMbxojbU4PoDLVkV5TSxIy-qphtSA

    But you also have a page on your doc that make it seem like Oxygen is fully compatible with all the features of WPML:

    https://wpml.org/documentation/plugins-compatibility/oxygen-visual-builder/?fbclid=IwAR0XIlZxP4xsmzABRdN7-s2t9v34R9le6vxiauTTAXeob5BHhxlbMHpi6pw

    So, should I feel confident about translating my site with WPML? Posts are obviously written inside Gutenberg, so no problems there, but all the pages are created with Oxygen.

    You can check the site at giorgiobarilla.com

  8. Hi, we want to buy the plugin but in the last point “Account renewal per year” this item is confuse that means we need to pay again for continue using the plugin?, when the year time is over the plugin not working?

    • Hello Nicolas,
      This means you need to pay for the renewal if you want to keep access to updates and support. If you don’t, you can keep using whatever you have installed on your site.

      Hope this explains things

  9. Hi Support, if I would like to use WPML on a multisite install with mapped domains plus one additional stand-alone site. Should I then buy the CMS or Agency package?

    Thanks

    Lars

  10. I have had Toolset types plug in for several years. It is telling me i need to update. I cannot find my licence code. Is WPML the same plug in as have been using?
    Toolset Types
    You have version 2.2.23 installed. Update to 3.3.2. View version 3.3.2 details.

  11. Hello,

    I work for a non-profit food bank, and we are interested in using your plug-in. However, our budget for website development was cut. Do you offer non-profit discounts?

    Thank you,

    Dani

    • Hello Dani,
      I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/

      Hope this helps!

  12. I’m planning to update a website from a scratch.
    Do I have to add WPML plugin when I start making a new site.
    Or Can I add the plugin after I finish making it?
    Thank you.

  13. if I bought a license for Multilingual CMS, at the annual renewal can I assume of upgrading to Multilingual Agency?
    Or how can I do it? for example, if a few months have passed since the purchase of a CMS license, and I need to upgrade because I have more than 3 sites to manage, how could I proceed?
    Thanks

    • Hello,
      yes, that’s possible. You need to log into your WPML and you will find a link to do so. Our system will calculate the difference in the purchase price.

  14. Hello,

    Basically, I am planning to add a Chinese translation for our website, I need some assistance on the technical level to add it successfully because I ended up having issues when i attempted(issue: title gets added to the default home page link) so I had to back up the website. The account that has been linked with wpml of our website belong to an outsourcing web developing company. Therefore, I can’t ask doubts on the community unless I have the login details. is there any way I can get in touch with the community for clarifying my doubts?

    • Hello,
      you need to be logged into your WPML account to be able to discuss issues on our support forum. It means you need to have an active WPML subscription. Sometimes users hesitate to purchase WPML because they are not sure if their problem will be fixed but this is why we have a refund policy that allows you to test WPML and ask for our support assistance for 30 days.

  15. 购买了无法下载插件(
    1.我点击下载哪里出现了我的下载,只有WooCommerce和BuddyPress 可提供下载
    2.点击所有下载后,是出现了文档所说的插件,但是无法下载)

    • 你好,
      我檢查了您的WPML帳戶的狀態。 我使用了您評論中的電子郵件地址。 我看不到與此電子郵件相關的任何有效訂閱。

      您能否給我們發送正確的電子郵件或您的訂單號? 請使用此表格。
      https://wpml.org/home/contact-us/contact-form/

      我認為您的帳戶存在問題。 首先,我們需要對此進行排序。 也許這就是你無法下載WPML插件的原因。

      然後,您將能夠在我們的支持論壇上提出您的問題,並從那裡獲得技術幫助。

      • 你好,
        我們正在檢查您的訂單狀態。
        你要求退款了嗎? 我們可以看到我可以看到在PayPal中退款的選項。

    • 你好,
      我們正在檢查您的訂單狀態。
      你要求退款了嗎? 我們可以看到我可以看到在PayPal中退款的選項。

    • 您好,負責用戶帳戶的我的同事Mercedes Berreda表示,PayPal有時需要幾天時間來處理交易。 如果您想直接與她聯繫,請使用我之前寄給您的表格。 謝謝。

    • Hello,
      If you need the WPML String Translation plugin (which allows you to translate additional strings) you need to buy the CMS package (the Blog one won’t suffice).

    • Hello!
      The different versions do not limit the number of words to translate but the number of sites on which you can install and register WPML. For the Agency it is unlimited. If you choose to use automatic translation, we wil give you a free quota of 2000 words, both for the CMS and the Agency subscription.

      Hope this explains things.

  16. Interested in WPML for a set of web shops we intend to set up. Our setup will be a set of websites selling slightly differing products, each set with a different language domains (using domain mapping and multi-site) and sharing stock. Something like this (for example):
    1. Set of shops selling a type of product: stickers.com, stickers.se, stickers.de, etc. (with shared stock, and each domain with different language)
    2. Similarly, a set of shops selling something else: pencils.com, pencils.se, pencils.de, etc.
    .. and around 10 such sets of shops.

    Could you please answer these questions:
    1. Which license should we buy?
    2. Does a license for a single website support unlimited multiple domains (for each language, and shared stock) under a single “master” website?
    3. Could we get a single website license to begin with, and upgrade later as we add more sets of shops?
    4. Do you have any specific documentation for setting up top-level domains for multiple languages with domain-mapping?

  17. Hello,
    We are intending to buy the CMS plugin with Woocommerce, but we are wondering if we can automatically translate the products. As we have more than 5000 products and it’s not possible to do it one by one.
    We read about “duplicating the products” but we didn’t really understand what it actually mean in practice. Will it do the job and translate all the products automatically?

    Thanks in advance!

    • Hello,
      the bulk machine translation feature for products is coming. We provide machine translations already but how it works right now, you need to visit each of your product individually and approved the machine translation to be applied. Let me check the status of the need feature that improves the process.

  18. Hello,
    We would like to have some informations before buying this extension. Is it possible to customize the different pages of our site according to the chosen language? (add different visuals and texts from one language to another as well as different widgets)
    Thank you so much !

  19. Hi again,

    Thank you for your answer.
    But we would like to know in priority if it is possible to personalize each page according to the language.
    Example : On the homepage, is it possible to having different visuals (with different link) or integrating different icons ? And finally, what about URL tanslations ?

    Thank you so much.

    • Yes, for regular pages it’s easy, you simply create different pages for each language. The URL will be created according to your page title but you can change the slug manually. It’s simply a new WordPress page.

  20. Hello,
    I want to buy the WPML plugin. Can I translate my site into Turkish and other languages (English, etc.)?

    I’m asking because in some forums your website can translate into English if the language is English. Do I have to prepare my site in English to use WPML?

    I have one website. Which package do you recommend to me?

    Thank you
    Kerim K.

    • Hello,
      you can choose any language as your site’s primary language, it doesn’t need to be English. It can be Turkish. Then, if you want to, you can add English as one of the other languages.

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