Have a question? Need clarification? Leave a comment here and get an answer.
39,906 Responses to “Pre-sales Questions”
Bonjour,
Je suis en train de créer un site de e commerce avec le Le plugin AliDropship et je souhaite savoir si votre solution WPML multilingue sera compatible .
J’attends votre réponse avant de passer à l’achat .
Some clients have WPML Multilingual CMS version 3.1.4 installed on their site, purchased on their behalf by a previous developer several years ago. Unfortunately it recently crashed the site, and reports a fatal error on attempts to reactivate it.
I see from similar queries on your support forum that you suggest upgrading to the latest version (WP never flagged that upgrades were available). However, my clients do not have any account details for WPML, so we cannot log-in and download the latest version. How can we proceed to get the plug-in working and restore the translations?
Hello John,
if your customers’ sites are registered with an active WPML account, your customers should be able to update the plugins. If that’s not possible it means that the WPML subscription has expired or the previous owner didn’t register WPML at all. You can register those sites with your WPML account. If you cannot access your WordPress because of the fatal errors, please rename the plugin via ftp and WordPress will activate them automatically. Then you try to update or can open a ticket in our support forum and ask our supporters for help. The translations won’t be lost (they are still in the database).
I would like to purchase of (Multilingual CMS) for my site built on WordPress, but i have important question: Can I switch sidebar automated on pages after change language from left to right also? I want to make the site support Arabic and English.
Hello,
WPML supports Right to left languages but in addition, your theme needs to be RTL-ready. If your theme is not RTL ready you will need to do extra with adjusting your CSS yourself. So best would be to choose a theme supporting RTL and is compatible with WPML. This list can help: https://wpml.org/documentation/theme-compatibility/
Hi there, we will have first develop our website in one language. After we finish everything in one language, then we should create and website version on the second language. Our question is can we install wpml after creating the first version of the website in the first language?
At first, we want to be focused on the design and content of the website, and our second priority is to translate it. Is there any reason why we should install wpml at the very start of website creating?
Hello,
you can add WPML to your site later, no problem, many of our customers do so. The only thing I recommend checking in advance is your theme. If you choose a theme that is WPML ready it will save you time in case of issues. This list will help: Multilingual-Ready Themes
Hello Jovan,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
I’m building a website for a client. We need WPML however my client is not able to buy the license atm due to him having a holiday. Can I buy the license now and transfer the license to my client in a few weeks to make sure that my client is billed yearly for the account renewal instead of me 😉?
Hello Edwin,
this can be tricky because you need to enter the credit card (or PayPal) on the checkout and it WPML account will be associated with it. While you can change the email address easily, changing the card requires a few more steps. Please check this page: https://wpml.org/purchase/how-to-change-your-payment-method/ and see if that would be an option for you. If so, you can buy WPML. Changing the payment method doesn’t affect your plugins/WordPress site in any way.
I want to translate 2 website, and about to purchase, but what is this yearly renewal??
What happen If I dont renew my account? Can I use the plugin if I dont renew? If I already translated the website, and my account expired after a year what happen? Can I translate my website pages after expired the 1 year?
Hello,
thank you for your interest in WPML.
1. Renewals are optional. If you don’t renew, you can still use the plugin you have installed but you be able to use our support forum and access new versions of our plugins.
2. You won’t lose any content and translations.
3. You can still manually translate your websites even without an active subscription but to use machine translation (available through our ATE editor), you need to have an active subscription. You can read more about using ATE here. Soon, we also change our pricing for using ATE but for the time being, this is what we have in terms of machine translations.
Using machine translation is optional.
Hello,
there are different ways to translate your content when you use WPML. I’m not sure which one you are interested in. When you want to provide your own translations, you can create a post/page in the relevant language and of course, the post/page review will work as for regular pages.
I tried to buy WPML CMS but choose the wrong payment method. So then I went back on my browser. So now I’ve the product in my cart but can’t proceed. Could you please help?
Hello,
I can see have an account in our system but without any subscriptions. Let us check the options for you. I’ll get back soon. Probably you will need to log in and follow the second part of this page: https://wpml.org/purchase/how-to-change-your-payment-method/ But let me double-check with the account manager.
Ok, we need to cancel your previous order manually and make some adjustments in our system so that you can start the purchase process again. I’ll let you know when this is ready and you can purchase again. Expect my next email soon.
Hello Andreas,
please purchase again. Once you finish, please kindly let us know (a short reply here will suffice) and we will double-check if everything is correct. Thank you.
Do you happen to know if the theme enigma pro by Weblizar is compatible with WPML. They claim yes, but so far there are a few things they claimed that did not really translate to reality.
Also, I would like – beyond the list of tested templates – a suggestion of template that is both recent and compatible. The reason I am asking this is that on your list I found one that looked good, I was very happy to find it, until I dug further in the comments and found out that – aside from its compatibility – there were outdated dysfunctional widgets on it. I really would like not to waste my time, all I want is a good looking business functional template that’s compatible with WPML.
Also, I am looking for a reliable person to do stuff on my website (for example taking care of this configuration, as I really have other stuff to do) if you have recommendations for a person you can send them by email.
This page says “The Theme Enigma was tested more than 5 months ago” but from what I can see in our internal database, the Enigma was last tested by our Compatibility Team two years ago so we are not sure about its current status. It means that might be some issues, especially if there were some significant changes recently in the theme.
The only way for you to find out is to test it yourself with our refund policy in mind.
The queue of themes our Compatibility Team has to test is very long but so they cannot test the recent version for you but if you report any show-stopping issue on our forum, our supporters might provide you a workaround and we will notify the authors as well.
Hello,
I am in the process of a three language website. I am using WP and Elementor. For placing the different languages I am still searching. WPML has been recommended from Elementor support but I would need to know if the layout of the WPML language selection on the layout can be changed on the Elementor pages, i.e Flags, Typographie, position and colors etc. Thank you.
For a new client I have a purchase question.
He wants to add the WPML plugin to his website and therefor want’s to buy. The price is for the first year subscription and support. After a year you can extend the subscription. What is the price for the next year, etc.
I’m going to use the Theme ‘Avada” from ThemeFusion. I already have seen that this Theme is WPML proof. I just want to know if I could use it with the WPML blog plugin or do I have to purchase the WPML CMS version. I want to use WPML on all the pages of the website.
I own one of your grandfathered developer licenses and have a few questions that I’d like to discuss in private. But I couldn’t find an email address for licensing queries. Can someone please get in touch? Thanks!
buongiorno ho un problema, dovevo migrare un sito da un url ad un altro e credevo di poter utilizzare la stessa chiavedi wpml che avevo acquistato lo scorso anno, ho cancellato il sito in cui era registrata la chiave per poterla utilizzarle sul nuovo, adesso non posso ne utilizzarla sul nuovo e non mi funziona neanche più sul vecchio, mi dice che ne devo acquistare un altra, questa cosa non mi sembra corretta, almeno vorrei reinstallarla sul vecchio!
Buongiorno,
devi rimuovere il vecchio dominio dal tuo account WPML e generarne uno nuovo. Prima accedi al tuo WPML e vai su “siti”. Per farlo devi avere un abbonamento WPML attivo.
Hola
Que tal estas, en este moneto tengo esta Multilingual CMS, pero yo quiero cambiar a Multilingual Agency porque ahora tengo mas de 3 sites, pero no se como cambiar a Multilingual Agency, me podes ayudar por favor
Our system calculates the difference between those two and it takes into account the time you’ve been using your current package (so it feels like the actual difference and fair price for you). When you are logged in your WPML account and try to upgrade, you will see the new price.
I have a requirement for a website to show different content per region, so UK will have base content, Europe (France, Germany Spain, etc) will show English content but tailored to the European region, and also the same for the Middle-East. Does WPML allow this functionality? From what I can see you can only translate pages to a certain language, instead of a certain region?
Hello,
no, you need an active subscription to register new websites and get/do automatic updates. You can use WPML on as many websites as you want but if your agency account is expired, you would need to manually upload the plugins and you won’t be able to update your plugins from your WordPress admin.
Bonjour,
Je suis en train de créer un site de e commerce avec le Le plugin AliDropship et je souhaite savoir si votre solution WPML multilingue sera compatible .
J’attends votre réponse avant de passer à l’achat .
Joseph
Bonjour,
Malheureusement, nos clients ont des problèmes avec ce plugin:
https://wpml.org/forums/topic/alidropship-woo-cant-coexist-with-wpml-on-the-same-server/
https://wpml.org/forums/topic/problems-in-the-product-translation-with-alidropship-plugin/
Hi,
Some clients have WPML Multilingual CMS version 3.1.4 installed on their site, purchased on their behalf by a previous developer several years ago. Unfortunately it recently crashed the site, and reports a fatal error on attempts to reactivate it.
I see from similar queries on your support forum that you suggest upgrading to the latest version (WP never flagged that upgrades were available). However, my clients do not have any account details for WPML, so we cannot log-in and download the latest version. How can we proceed to get the plug-in working and restore the translations?
Many thanks
Hello John,
if your customers’ sites are registered with an active WPML account, your customers should be able to update the plugins. If that’s not possible it means that the WPML subscription has expired or the previous owner didn’t register WPML at all. You can register those sites with your WPML account. If you cannot access your WordPress because of the fatal errors, please rename the plugin via ftp and WordPress will activate them automatically. Then you try to update or can open a ticket in our support forum and ask our supporters for help. The translations won’t be lost (they are still in the database).
Hi,
I would like to purchase of (Multilingual CMS) for my site built on WordPress, but i have important question: Can I switch sidebar automated on pages after change language from left to right also? I want to make the site support Arabic and English.
I wait your reply ASAP
Thank you
Amr
Hello,
WPML supports Right to left languages but in addition, your theme needs to be RTL-ready. If your theme is not RTL ready you will need to do extra with adjusting your CSS yourself. So best would be to choose a theme supporting RTL and is compatible with WPML. This list can help: https://wpml.org/documentation/theme-compatibility/
Hi there, we will have first develop our website in one language. After we finish everything in one language, then we should create and website version on the second language. Our question is can we install wpml after creating the first version of the website in the first language?
At first, we want to be focused on the design and content of the website, and our second priority is to translate it. Is there any reason why we should install wpml at the very start of website creating?
Hello,
you can add WPML to your site later, no problem, many of our customers do so. The only thing I recommend checking in advance is your theme. If you choose a theme that is WPML ready it will save you time in case of issues. This list will help: Multilingual-Ready Themes
The author declare theme as wpml ready http://prntscr.com/ozmlzk but I can’t confirm that using your link https://wpml.org/documentation/theme-compatibility/
Can you confirm to me that this theme https://themeforest.net/item/spa-lab-beauty-spa-beauty-salon-wordpress-theme/8795615 wpml ready?
Hello Jovan,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Kind regards,
i required this type website
https://www.eurogirlsescort.com/
Hello, Could you please describe your requirements in words? It will help me better understand if WPML is a good match. Thank you.
Hi WPML,
I’m building a website for a client. We need WPML however my client is not able to buy the license atm due to him having a holiday. Can I buy the license now and transfer the license to my client in a few weeks to make sure that my client is billed yearly for the account renewal instead of me 😉?
Hello Edwin,
this can be tricky because you need to enter the credit card (or PayPal) on the checkout and it WPML account will be associated with it. While you can change the email address easily, changing the card requires a few more steps. Please check this page: https://wpml.org/purchase/how-to-change-your-payment-method/ and see if that would be an option for you. If so, you can buy WPML. Changing the payment method doesn’t affect your plugins/WordPress site in any way.
Do I need to buy “Account renewal per year” each year to keep using this plugin? Or is it only if I need support?
Renewals are optional and only for support and future updates (new releases).
Hi,
I want to translate 2 website, and about to purchase, but what is this yearly renewal??
What happen If I dont renew my account? Can I use the plugin if I dont renew? If I already translated the website, and my account expired after a year what happen? Can I translate my website pages after expired the 1 year?
Hello,
thank you for your interest in WPML.
1. Renewals are optional. If you don’t renew, you can still use the plugin you have installed but you be able to use our support forum and access new versions of our plugins.
2. You won’t lose any content and translations.
3. You can still manually translate your websites even without an active subscription but to use machine translation (available through our ATE editor), you need to have an active subscription. You can read more about using ATE here. Soon, we also change our pricing for using ATE but for the time being, this is what we have in terms of machine translations.
Using machine translation is optional.
hi, can i see my translations as an “in content review” – exactly as it should appear on my website – before publishing?
Hello,
there are different ways to translate your content when you use WPML. I’m not sure which one you are interested in. When you want to provide your own translations, you can create a post/page in the relevant language and of course, the post/page review will work as for regular pages.
If you are interested in machine translations, this video will help you understand how our ATE editor works:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
Hello
I tried to buy WPML CMS but choose the wrong payment method. So then I went back on my browser. So now I’ve the product in my cart but can’t proceed. Could you please help?
Thank you very much
Hello,
I can see have an account in our system but without any subscriptions. Let us check the options for you. I’ll get back soon. Probably you will need to log in and follow the second part of this page: https://wpml.org/purchase/how-to-change-your-payment-method/ But let me double-check with the account manager.
Ok, we need to cancel your previous order manually and make some adjustments in our system so that you can start the purchase process again. I’ll let you know when this is ready and you can purchase again. Expect my next email soon.
Hello Andreas,
please purchase again. Once you finish, please kindly let us know (a short reply here will suffice) and we will double-check if everything is correct. Thank you.
Thank you very much Agnes, it worked just fine. Thanks for your swift and nice support!
Thanks for letting me know.
Hello,
I’m interested in buying your product, cause I need a translation for WooCommerce shop on WordPress.
I got a question, does your “economic solution” (29 $) provides a “product category” translation?
Hello Michal,
to make your WooCommerce-based store available in more than one language, you need at least the “CMS” package. But making a store available in many languages is one thing, and having it translated is a separate thing. If you are interested in automatic (machine) translations, you can consider using our ATE editor. Please learn more about it here: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/. Here you will learn about the pricing for machine translations: https://wpml.org/2018/12/machine-translation-quotas-for-wpmls-advanced-translation-editor/
Please note that you can always provide your translations manually, including translation for product categories.
Hi,
Do you happen to know if the theme enigma pro by Weblizar is compatible with WPML. They claim yes, but so far there are a few things they claimed that did not really translate to reality.
Also, I would like – beyond the list of tested templates – a suggestion of template that is both recent and compatible. The reason I am asking this is that on your list I found one that looked good, I was very happy to find it, until I dug further in the comments and found out that – aside from its compatibility – there were outdated dysfunctional widgets on it. I really would like not to waste my time, all I want is a good looking business functional template that’s compatible with WPML.
Also, I am looking for a reliable person to do stuff on my website (for example taking care of this configuration, as I really have other stuff to do) if you have recommendations for a person you can send them by email.
Hello Frederic,
This page says “The Theme Enigma was tested more than 5 months ago” but from what I can see in our internal database, the Enigma was last tested by our Compatibility Team two years ago so we are not sure about its current status. It means that might be some issues, especially if there were some significant changes recently in the theme.
The only way for you to find out is to test it yourself with our refund policy in mind.
The queue of themes our Compatibility Team has to test is very long but so they cannot test the recent version for you but if you report any show-stopping issue on our forum, our supporters might provide you a workaround and we will notify the authors as well.
If you need a reliable person to do stuff on your website, please use this list: https://wpml.org/contractors/
dear WPML, is there any way to get the discount code for the 79$+vat?
thank you
Hello Marc, we don’t provide any discounts. Some of our affiliates might have something but I don’t know for sure and if so, who exactly.
Hi, will I pay additional fees for page translations after purchasing the plug-in?
If you want to use the machine translations, yes. Please check the pricing here:
https://wpml.org/2018/12/machine-translation-quotas-for-wpmls-advanced-translation-editor/
Thank you for your answer. I decided to buy the plug-in. I hope I can use it on my own.
Hello,
I am in the process of a three language website. I am using WP and Elementor. For placing the different languages I am still searching. WPML has been recommended from Elementor support but I would need to know if the layout of the WPML language selection on the layout can be changed on the Elementor pages, i.e Flags, Typographie, position and colors etc. Thank you.
Hello,
this page will help you understand what sort of customization you can do with WPML settings:
https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
If you need to apply something more sophisticated it’s also possible but requires developer skills:
https://wpml.org/documentation/getting-started-guide/language-setup/custom-language-switcher/
If you need a private developer who specializes in WPML, you can pick someone from ths list: https://wpml.org/contractors/
Hello,
For a new client I have a purchase question.
He wants to add the WPML plugin to his website and therefor want’s to buy. The price is for the first year subscription and support. After a year you can extend the subscription. What is the price for the next year, etc.
Thanks,
With Regards
Aletta
Hi again,
You can see the renewal fee here
https://wpml.org/purchase/
59$ for CMS/119$ for Agency/21$ for Blog
Hello,
I’m going to use the Theme ‘Avada” from ThemeFusion. I already have seen that this Theme is WPML proof. I just want to know if I could use it with the WPML blog plugin or do I have to purchase the WPML CMS version. I want to use WPML on all the pages of the website.
With Regards
Aletta
Hello Aletta,
You will need the CMS version to use WPML with Avada https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/
Best,
I own one of your grandfathered developer licenses and have a few questions that I’d like to discuss in private. But I couldn’t find an email address for licensing queries. Can someone please get in touch? Thanks!
Hello Tanya,
please use this form: https://wpml.org/home/contact-us/
Sorry, this link:
https://wpml.org/home/contact-us/contact-form/
buongiorno ho un problema, dovevo migrare un sito da un url ad un altro e credevo di poter utilizzare la stessa chiavedi wpml che avevo acquistato lo scorso anno, ho cancellato il sito in cui era registrata la chiave per poterla utilizzarle sul nuovo, adesso non posso ne utilizzarla sul nuovo e non mi funziona neanche più sul vecchio, mi dice che ne devo acquistare un altra, questa cosa non mi sembra corretta, almeno vorrei reinstallarla sul vecchio!
Buongiorno,
devi rimuovere il vecchio dominio dal tuo account WPML e generarne uno nuovo. Prima accedi al tuo WPML e vai su “siti”. Per farlo devi avere un abbonamento WPML attivo.
Hello,
I am trying to renew my subscription but I can’t… any help with it?
We need more info: what you do and what message you get. You can contact us directly using this form if needed: https://wpml.org/home/contact-us/contact-form/
just sent you a message… thanks.
Hola
Que tal estas, en este moneto tengo esta Multilingual CMS, pero yo quiero cambiar a Multilingual Agency porque ahora tengo mas de 3 sites, pero no se como cambiar a Multilingual Agency, me podes ayudar por favor
Hola!
Para actualizar tu cuenta a Agency debes iniciar sesión en WPML y verás un enlace para hacerlo por la diferencia solo.
Saludos,
Hi the team,
I would like to know what is the fee to upgrade from Multilingual CMS to Multilingual Agency?
Thanks in advance!
Our system calculates the difference between those two and it takes into account the time you’ve been using your current package (so it feels like the actual difference and fair price for you). When you are logged in your WPML account and try to upgrade, you will see the new price.
Hi there,
I have a requirement for a website to show different content per region, so UK will have base content, Europe (France, Germany Spain, etc) will show English content but tailored to the European region, and also the same for the Middle-East. Does WPML allow this functionality? From what I can see you can only translate pages to a certain language, instead of a certain region?
Thanks
Hello Michael,
Thanks for your interest. You can achieve this with WPML by creating custom languages for the different regions. More info here https://wpml.org/documentation/support/editing-wpmls-languages-table/
Kind regards,
Can I register more website after my agency account is expired?
Hello,
no, you need an active subscription to register new websites and get/do automatic updates. You can use WPML on as many websites as you want but if your agency account is expired, you would need to manually upload the plugins and you won’t be able to update your plugins from your WordPress admin.