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36,991 Responses to “Pre-sales Questions”
We currently have multiple websites on subdomains ( en.* nl.* eg.* ) We are looking into options where we can have one multilingual domain on our www.* domain.
My understanding of WPML is that we can freely configure multiple languages but that we need to rebuild the site structure for every current supported language on their respective subdomains.
Could you tell me what your experience is on past/current customers that may have been in the same boat? Should we start building it from the ground up on our www.* domain or is there a way to transfer this easier using WPML?
If the general structure of your sites is the same, you can start off by exporting all your subdomains (Tools > Export) and importing them into the main www site. From there you can connect each post/page to its translations:
Hi David,
At the moment, I have built many language sites on different sub-domain & main domains(by Elementor). For instance, while EN and DE versions are in different sub-domains (but they have the same main domain), the other websites such as CN or FR have different main domains.
1. In this case, is it possible to export and import all of these sites into the main site?
2. I saw that there are two options to connect with translations: https://wpml.org/faq/how-to-link-already-translated-pages/.
The first option is that the page is translated first, and then linked to the original page by clicking “Connect with translation”. The second option is to use WPML’s translator. In the second option, is clicking on the plus sign the same as the first option?
3. Is there any way to replace the original photo/media by the translated photo/media correspondingly? Or after I linked the translated pages to the original pages, do I need to go to each pages to replace?
Regards,
Le
The option about using WPML’s translator is something else – WPML gives you a choice: when you translate pages you can do open the page that you translate and the one with translation in one editor and see both side by side.
When you apply WPML for a site that has only one language, we provide a convenient mechanism for handling image translations but in your case, when you have mixed content I really don’t know what might happen. So yes, some manual work might be needed in your case…
I’m in the need of changing my business listing template that I bought from themeforest 3 years ago..
However I have been searching for an alternative template and when I found it I read that it’s developers say that the specific named “my listing” is not wpml ready yet…
They say that “MyListing can be translated to any language, but it is not multi-language or WPML compatible yet”.
This specific theme will cover my demands and the usability I have been looking for a couple of months now..
The link of the template is below: https://themeforest.net/item/mylisting-directory-listing-wordpress-theme/20593226
Is it possible for me to buy the template and then with some way you to help me fix this? And add wpml compatibility?
If you need anything more let me know asap here.
Thank you for your time and understanding.
Hello,
it looks as a custom job to be done which is beyond the scope of our support forum but you can check that out with one of our contractors: https://wpml.org/contractors/
In the video the older version is mentioned, now known as WPBakery Page Builder. And yes, we are compatible but we are not with the new plugin called Visual Composer. I hope you understand the difference between these two products. Visual Composer (the new product) is not as popular as WPBakery page builder.
Hi, I have multiple posts in English and Japanese, with WPML can I have it translated to Portuguese? Other translate solutions need to set up the main language of the posts, but in our case, we have several post languages. Can you help us? My email is ricardokazuo@hotmail.com
Hello Ricardo,
in WPML you need to choose one language as your primary language as well. Posts/pages in other languages will be available as subfolders. Please have a look at this site for example: https://www.home-automationbynj.ch It’s a site from the WPML showcase.
By default, WPML doesn’t translate your posts/pages – you need to choose which pages/posts should be translated. We provide machine translations as well but you need to select pages to be translated – it won’t happen automatically.
I was wondering if I can have different images/videos/gifs on translated pages using WPML. E.g. English page has video with English content, Spanish page has video with Spanish content.
Is that possible? If it is possible, please explain how it can be done. Does WPML created a separate post with every translated language so that I can edit the page directly using the visual builder? I use Astra + Elementor for my website.
Yes, you get it right – WPML creates a separate post with every translated language. WPML works with Elementor: https://wpml.org/documentation/plugins-compatibility/elementor/ Yes, you can also include different videos/images for your translated pages.
1) what you mean by website, installations of wordpress, hosting plan’s domain names or sub-domains.
What happens when is stack multiple domain names on 1 hosting account with wordpress. Example, mysite.com/de => mysite.de and mysite.com/nl => mysite.nl. Is it still 1 website?
2) How do you calculate the 2000 words.
gb_EN => de_DE 2000
gb_EN => nl_NL 2000
Is it possible to create a custom type post and use the same post for the different languages? Only a few fields that are different for every language?
I’m developing a website for a real estate company. It would be nice to only have 1 post for 1 property instead of 1 for every language.
Thank you for your response. I have one more question – I want to test everything locally first – I can do that with WPMPL before activating it on the live site, as it says it is for 1 site? It is the same site, but I would use it on the local before activating it on the live site. Thank you in advance, Jagoda
Hello there. I would like to receive information. 1 site will be multilingual. We want to use wpml. I wonder. I will define admin for each language. The actual admin will see all orders. Is it possible for the country to see the name of orders from that country? will not see orders from other countries.
Hello.
I want to ask a question. We are considering using wpml. you know. I have an acquaintance who uses. does not have knowledge. I want to use multisite. I created subdomain. de, en. de.example.com example.com (en.). Is it possible to create on de.example.com when the language of a post is created on en? should we create the same connection? do we do manual operation. Is it possible to manage all languages with 1 site?
Hello, you can manage all languages within one site but it needs to be a normal WordPress (not Multisite). WPML will create the subdomain of folders for your languages.
I wondered what the options are for a page or post if a translation is missing for that page? Can the post or page be hidden from the site if viewed in that language?
Can you let me know more about the default action and what options there are for this?
We’d like to avoid falling back to english if a post is not translated and not have that post available.
*.de (German)
*.fr (French)
*.nl (Dutch, my home country)
*.co.uk (English)
and *.eu for other countries but also in English.
1.
On which domain should the WordPress installation be? It’s now in Dutch on *.eu but I can move it to *.nl as I want to start in my home country. Or can I leave it in Dutch on *.eu?
2.
Is it possible with WPML so that both *.co.uk and .eu point to the same English translation or would you advice something else?
Hello,
Turns out it’s not possible to point two domains to the same language.
Unless you use some custom coding.
However if custom coding is not an option (as it might be pretty complex to do or maybe not even possible without big hacks), you can set en_GB for co.uk site and en_US for .eu site
About WP Rental theme options behavioral changes with WPML, I’ve purchased WP Rental theme having multilangual support with WPML, When I tried to save theme options many time it failed to save theme options.
I’ve removed WPML and tried to save, so it works properly. Please suggest me what should I do for this issue?
Hello,
I’m sorry but it’s not clear what sort of help you expect now. If you are a WPML user, please open a ticket in our support forum. If you need a refund, please note that it’s possible only within the first 30 days after the purchase. You can cancel your WPML subscription anytime.
We’ve only purchased WP Rental theme (https://wprentals.org) in that I found WPML plugin, My query related to theme options not compatible with WP Rental theme. We don’t have license purchase for this plugin, so please help to sort it out this issue. Anything that I can configure in WPML that allow me to store theme options easily.
I’m creating a website for a charity that requires to be in English and Portuguese so a plugin like this looks like a great fit. Do you offer a free version for charities?
Hello Stu,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Yes. You can use WPML on multi-site installations as well. Please note that you can register WPML on the root site and on each child site. If you need unlimited registrations, use the Agency account and you’ll be able to activate WPML on as many sites as you need.
Hello,
I am in byiung process.
You inform that EU companies are invoiced without VAT if VAT number is provided.
However this is not the case and the amount is the same.
Look forward to your answer on that
Hi Christian,
Please make sure you are selecting the country and then adding the number only (without the country prefix). If this does not work, please paste your VAT number here and I will take a look.
Since there is no way of seeing the order before final buy I inserted the international way/layout VAT number
The buy has already been confirmed but at the wrong price.
The VAT number used was SE559144150501
Invoice no: 4926537
Hello Christian,
I see the invoice ID 4926537 is for the amount of 79$, which is the net amount- VAT free. The number was validated successfully and we have not charged you for it.
Im thinking of using this solution. I currently have a .co.uk and I want to bring a couple of other top level domains on board. Will I have to start again with the fresh install or can I just plug straight into the current installation.
In terms of load speed. How much does the plugin affect the performance?
And finally – If I buy the middle license but later want to add more domains. Is there an upgrade option?
2. If I have taken out a subscription and automatically translated the theme, but then cancel the subscription next month, are the translations still available?
3. When will DeepL be integrated into WPML?
Sorry, but Microsoft can’t get close to the translation quality of DeepL. Read the reviews worldwide!
Hello,
if you have a Lifetime account you can ask your questions on our support forum. You will get your reply faster.
1. The Traveler Theme hasn’t been tested by our Compatibility Team but you can check it yourself if you have access to WPML plugins and in case of issues you can ask questions on our support forum.
At this moment we have no plans to integrate with DeepL. It supports only 7 languages and from the research we did, most of our clients are more interested in language variety than quality. Also, DeepL does not support any Asian languages that are in high demand.
However, we have Deepl on our radar, if they will add support for more languages and Asian languages we might reconsider.
What does exactly mean: Websites you can register: 3.
I cannot use it on the 4th site? Or I’ll get updates only for a 3 sites? Could you clarify this, please?
Hello,
we don’t have any lifetime packages now and we won’t have. We used to have a Lifetime package in the past (a few years ago) and if this is what you’ve had, you can use it for an unlimited number of sites and you will get updates forever. No need to do anything in that case.
Our office is investigating using the automatic translation feature. Before we do this, we’d like to test the quality by having a few people QA some translations. Does the plugin use Google Translate or another open source service that we can test?
To test WPML and the automatic translations you would need to buy WPML in our refund policy in mind. It allows you to test WPML for 30 days without any risk.
I’m trying to buy a plugin but I can’t.
All the time I have information that the account exists. If I want to recover my account, the site is down.
How can I buy a plugin?
We currently have multiple websites on subdomains ( en.* nl.* eg.* ) We are looking into options where we can have one multilingual domain on our www.* domain.
My understanding of WPML is that we can freely configure multiple languages but that we need to rebuild the site structure for every current supported language on their respective subdomains.
Could you tell me what your experience is on past/current customers that may have been in the same boat? Should we start building it from the ground up on our www.* domain or is there a way to transfer this easier using WPML?
If the general structure of your sites is the same, you can start off by exporting all your subdomains (Tools > Export) and importing them into the main www site. From there you can connect each post/page to its translations:
https://wpml.org/faq/how-to-link-already-translated-pages/
Hi David,
At the moment, I have built many language sites on different sub-domain & main domains(by Elementor). For instance, while EN and DE versions are in different sub-domains (but they have the same main domain), the other websites such as CN or FR have different main domains.
1. In this case, is it possible to export and import all of these sites into the main site?
2. I saw that there are two options to connect with translations: https://wpml.org/faq/how-to-link-already-translated-pages/.
The first option is that the page is translated first, and then linked to the original page by clicking “Connect with translation”. The second option is to use WPML’s translator. In the second option, is clicking on the plus sign the same as the first option?
3. Is there any way to replace the original photo/media by the translated photo/media correspondingly? Or after I linked the translated pages to the original pages, do I need to go to each pages to replace?
Regards,
Le
Hello David,
Yes, it’s possible but unless you want to go through all pages manually to connect them (what ou describe in #2), you can consider using the WP All Import plugin and PML All Import add-on (available from your WPML Downloads page), which is described in detail here: https://wpml.org/documentation/related-projects/wpml-all-import-plugin-website-import-with-wpml/
The option about using WPML’s translator is something else – WPML gives you a choice: when you translate pages you can do open the page that you translate and the one with translation in one editor and see both side by side.
When you apply WPML for a site that has only one language, we provide a convenient mechanism for handling image translations but in your case, when you have mixed content I really don’t know what might happen. So yes, some manual work might be needed in your case…
Please change my name to Rik only..
Done!
I’m in the need of changing my business listing template that I bought from themeforest 3 years ago..
However I have been searching for an alternative template and when I found it I read that it’s developers say that the specific named “my listing” is not wpml ready yet…
They say that “MyListing can be translated to any language, but it is not multi-language or WPML compatible yet”.
This specific theme will cover my demands and the usability I have been looking for a couple of months now..
The link of the template is below:
https://themeforest.net/item/mylisting-directory-listing-wordpress-theme/20593226
Is it possible for me to buy the template and then with some way you to help me fix this? And add wpml compatibility?
If you need anything more let me know asap here.
Thank you for your time and understanding.
D.
Hello,
it looks as a custom job to be done which is beyond the scope of our support forum but you can check that out with one of our contractors: https://wpml.org/contractors/
I need to do arabic version of my website,
If I purchase starter plan it is suitable and anough form me?
my site is jadwabs.website
Hi Fasna,
The Blog version gives you access to the core plugin only, which allows to translate posts and pages. For other elements of your site you will need the CMS version. The language to which you want to translate is not related with the version you buy.
Please check these articles
https://wpml.org/documentation/getting-started-guide/language-setup/#site-languages
https://wpml.org/documentation/wpml-core-and-add-on-plugins/
We are using ‘Visual Composer Website Builder’ as the page builder on our website.
Can you please confirm whether WPML supports the ‘Visual Composer website builder’?
We are compatible with its former version known as WPBakery Page Builder
https://wpml.org/documentation/translating-your-contents/page-builders/
Visual Composer is not considered compatible:
https://wpml.org/forums/topic/visual-composer-website-builder-compatibility-not-wpbakery-page-builder/
In one of the video with regards to WPML documentation it shown that WPML support visual composer page builder.
https://wpml.org/documentation/translating-your-contents/page-builders/
Can you please confirm whether WPML supports visual composer page builder.
In the video the older version is mentioned, now known as WPBakery Page Builder. And yes, we are compatible but we are not with the new plugin called Visual Composer. I hope you understand the difference between these two products. Visual Composer (the new product) is not as popular as WPBakery page builder.
Hi, I have multiple posts in English and Japanese, with WPML can I have it translated to Portuguese? Other translate solutions need to set up the main language of the posts, but in our case, we have several post languages. Can you help us? My email is ricardokazuo@hotmail.com
Hello Ricardo,
in WPML you need to choose one language as your primary language as well. Posts/pages in other languages will be available as subfolders. Please have a look at this site for example: https://www.home-automationbynj.ch It’s a site from the WPML showcase.
By default, WPML doesn’t translate your posts/pages – you need to choose which pages/posts should be translated. We provide machine translations as well but you need to select pages to be translated – it won’t happen automatically.
Hi,
I was wondering if I can have different images/videos/gifs on translated pages using WPML. E.g. English page has video with English content, Spanish page has video with Spanish content.
Is that possible? If it is possible, please explain how it can be done. Does WPML created a separate post with every translated language so that I can edit the page directly using the visual builder? I use Astra + Elementor for my website.
Please advise, thank you.
Yes, you get it right – WPML creates a separate post with every translated language. WPML works with Elementor: https://wpml.org/documentation/plugins-compatibility/elementor/ Yes, you can also include different videos/images for your translated pages.
Hello there,
I have 2 questions.
1) what you mean by website, installations of wordpress, hosting plan’s domain names or sub-domains.
What happens when is stack multiple domain names on 1 hosting account with wordpress. Example, mysite.com/de => mysite.de and mysite.com/nl => mysite.nl. Is it still 1 website?
2) How do you calculate the 2000 words.
gb_EN => de_DE 2000
gb_EN => nl_NL 2000
Or is that 4000 words.
Hello,
1. One WPML key for one WordPress install. In your case, you will need to register only one site (your main domain).
2. 2000 words per site.
Is it possible to create a custom type post and use the same post for the different languages? Only a few fields that are different for every language?
I’m developing a website for a real estate company. It would be nice to only have 1 post for 1 property instead of 1 for every language.
What version of WPML will support that?
Yes, WPML supports it. Please check this post:
https://wpml.org/2017/11/wpml-3-9-beta-makes-content-duplication-a-thing-of-the-past/
Thank you for your response. I have one more question – I want to test everything locally first – I can do that with WPMPL before activating it on the live site, as it says it is for 1 site? It is the same site, but I would use it on the local before activating it on the live site. Thank you in advance, Jagoda
Yes, you can.
Hello there. I would like to receive information. 1 site will be multilingual. We want to use wpml. I wonder. I will define admin for each language. The actual admin will see all orders. Is it possible for the country to see the name of orders from that country? will not see orders from other countries.
Hello Özgür,
I am afraid WPML will not work in this case.
Kind regards,
Hello.
I want to ask a question. We are considering using wpml. you know. I have an acquaintance who uses. does not have knowledge. I want to use multisite. I created subdomain. de, en. de.example.com example.com (en.). Is it possible to create on de.example.com when the language of a post is created on en? should we create the same connection? do we do manual operation. Is it possible to manage all languages with 1 site?
Thanks
Hello, you can manage all languages within one site but it needs to be a normal WordPress (not Multisite). WPML will create the subdomain of folders for your languages.
Hello, we are interested in purchasing the Multilingual Agency license. Do you have a EULA for our Legal Dept. to look over?
Thanks
Pat
Hello Pat,
Thanks for your interest. We do not have any EULA. You can see our license terms here https://wpml.org/faq/limitations-on-using-wpml/
Kind regards,
Hi there,
I wondered what the options are for a page or post if a translation is missing for that page? Can the post or page be hidden from the site if viewed in that language?
Can you let me know more about the default action and what options there are for this?
We’d like to avoid falling back to english if a post is not translated and not have that post available.
Many thanks!
Hello David,
No problem, here’s what you can choose from:
https://wpml.org/wp-content/uploads/2017/11/post-type-translation.jpg
Hi!
I’m finishing a new website. I first wanted to use *.eu with a language flag but found out an other solution, the multiple domain per language option.
I’ve seen:
https://wpml.org/2016/04/use-wpml-different-domains-per-language/
but have two more questions.
I want to achieve:
*.de (German)
*.fr (French)
*.nl (Dutch, my home country)
*.co.uk (English)
and *.eu for other countries but also in English.
1.
On which domain should the WordPress installation be? It’s now in Dutch on *.eu but I can move it to *.nl as I want to start in my home country. Or can I leave it in Dutch on *.eu?
2.
Is it possible with WPML so that both *.co.uk and .eu point to the same English translation or would you advice something else?
Thank you,
Greetings Sander
To answer those questions I need help from the author of that page you linked. I’m awaiting his feedback. Thank you for your patience.
Hello,
Turns out it’s not possible to point two domains to the same language.
Unless you use some custom coding.
However if custom coding is not an option (as it might be pretty complex to do or maybe not even possible without big hacks), you can set en_GB for co.uk site and en_US for .eu site
Thank you so much!
Greetings Sander
Hello Team,
About WP Rental theme options behavioral changes with WPML, I’ve purchased WP Rental theme having multilangual support with WPML, When I tried to save theme options many time it failed to save theme options.
I’ve removed WPML and tried to save, so it works properly. Please suggest me what should I do for this issue?
Awaiting for your reply.
Hello,
I’m sorry but it’s not clear what sort of help you expect now. If you are a WPML user, please open a ticket in our support forum. If you need a refund, please note that it’s possible only within the first 30 days after the purchase. You can cancel your WPML subscription anytime.
We’ve only purchased WP Rental theme (https://wprentals.org) in that I found WPML plugin, My query related to theme options not compatible with WP Rental theme. We don’t have license purchase for this plugin, so please help to sort it out this issue. Anything that I can configure in WPML that allow me to store theme options easily.
I see that we’ve tested this theme a few months ago:
https://wpml.org/theme/wprentals/
It should be fine to use with WPML.
Hello,
I’m creating a website for a charity that requires to be in English and Portuguese so a plugin like this looks like a great fit. Do you offer a free version for charities?
Many thanks
Hello Stu,
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Hope this helps!
Hello,
How does pricing work for a multisite?
Yes. You can use WPML on multi-site installations as well. Please note that you can register WPML on the root site and on each child site. If you need unlimited registrations, use the Agency account and you’ll be able to activate WPML on as many sites as you need.
whats the best upgrade for additional words once you have purchased WPML and used up the 2000 words?
Hi Karin,
You can see our pricing here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Kind regards,
Hello,
I am in byiung process.
You inform that EU companies are invoiced without VAT if VAT number is provided.
However this is not the case and the amount is the same.
Look forward to your answer on that
Hi Christian,
Please make sure you are selecting the country and then adding the number only (without the country prefix). If this does not work, please paste your VAT number here and I will take a look.
Thanks,
Thanks for that reply.
Since there is no way of seeing the order before final buy I inserted the international way/layout VAT number
The buy has already been confirmed but at the wrong price.
The VAT number used was SE559144150501
Invoice no: 4926537
What do I do?
Hello Christian,
I see the invoice ID 4926537 is for the amount of 79$, which is the net amount- VAT free. The number was validated successfully and we have not charged you for it.
Hi there
Im thinking of using this solution. I currently have a .co.uk and I want to bring a couple of other top level domains on board. Will I have to start again with the fresh install or can I just plug straight into the current installation.
In terms of load speed. How much does the plugin affect the performance?
And finally – If I buy the middle license but later want to add more domains. Is there an upgrade option?
Thanks
Lee
Hi Lee,
You can use WPML on your existing site. It will take care of the language url format. Check this article https://wpml.org/documentation/getting-started-guide/language-setup/#language-url-format
Performance is a top priority for us https://wpml.org/faq/prevent-performance-issues-with-wpml/
Yes, you will be able to upgrade by paying the difference only.
Best,
I have a Lifetime Licens and would like to try the automatic translation function. I have read that I need a subscription for automatic translation.
My questions are:
1. Is the Traveler Theme compatible with WPML?
https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683
2. If I have taken out a subscription and automatically translated the theme, but then cancel the subscription next month, are the translations still available?
3. When will DeepL be integrated into WPML?
Sorry, but Microsoft can’t get close to the translation quality of DeepL. Read the reviews worldwide!
thanks Oliver
Hello,
if you have a Lifetime account you can ask your questions on our support forum. You will get your reply faster.
1. The Traveler Theme hasn’t been tested by our Compatibility Team but you can check it yourself if you have access to WPML plugins and in case of issues you can ask questions on our support forum.
2. Yes. And yes, your translations won’t be lost.
3. I’m gonna check that our with the ATE team.
At this moment we have no plans to integrate with DeepL. It supports only 7 languages and from the research we did, most of our clients are more interested in language variety than quality. Also, DeepL does not support any Asian languages that are in high demand.
However, we have Deepl on our radar, if they will add support for more languages and Asian languages we might reconsider.
Hi,
Who is the stock managed with Woocommerce extension? I mean, if product A have two language versions the product SKU and stock may be same?
The product SKU and stock are synchronized with translations.
What does exactly mean: Websites you can register: 3.
I cannot use it on the 4th site? Or I’ll get updates only for a 3 sites? Could you clarify this, please?
Yes, you can install it on 4 sites but you can register only 3 of them and it means that for the extra one you will won’t get automatic updates.
Hey,
can i upgrade from CMS Lifetime to Agency Lifetime?
Best, Chris
Hello,
we don’t have any lifetime packages now and we won’t have. We used to have a Lifetime package in the past (a few years ago) and if this is what you’ve had, you can use it for an unlimited number of sites and you will get updates forever. No need to do anything in that case.
Ok, i have the lifetime package but the updates are not running!
Please create a ticket on our support forum.
Hi –
Our office is investigating using the automatic translation feature. Before we do this, we’d like to test the quality by having a few people QA some translations. Does the plugin use Google Translate or another open source service that we can test?
Thanks
Hello,
it uses Azure’s MT engine.
To test WPML and the automatic translations you would need to buy WPML in our refund policy in mind. It allows you to test WPML for 30 days without any risk.
I’m trying to buy a plugin but I can’t.
All the time I have information that the account exists. If I want to recover my account, the site is down.
How can I buy a plugin?
Hi Pawel,
Please try clearing your cache and request a new password here https://wpml.org/account/lost-my-password/. If this does not work drop me a line here and I will help https://wpml.org/home/contact-us/contact-form/
Kind regards,