Have a question? Need clarification? Leave a comment here and get an answer.
36,977 Responses to “Pre-sales Questions”
I need to place an order via credit card but my company requires a W-9 (if US) or W8BEN (non US) to be on file before I can place the order. Can I get a copy please.
Hello,
I have to build a website for a client and I am considering using the WPML plugin for offering the content in multiple languages. I have a question I’d like to ask before purchasing.
How does the licence/activation work? Is there a free, testing/demo version to try locally (instead of uploaded to a server). In the case there isn’t, can I use an activated version on a private testing server and/or locally?
Hello Juan,
thank you for your interest in WPML.
The Multilingual Blog package allows you to register only one site. The Multilingual CMS package allows you to register up to 3 sites but you can use one registration key first for your testing server and then remove the key and generate a new one for your production server. Yes, you ca test WPML plugins locally as well. But we don’t provide any free trials. You need to buy it but our refund policy allows you to test WPML without any risk. You can test it whenever you want, locally or on a remote server. During that probation period, you can also ask for our assistance on our support forum if needed.
Hi, is it possible to have translator accounts that can access Wpml translation area and tools only? I don’t want these users to access anything else on wordpress. If yes, How does it work? how is it implemented? Thanks
Yes, WPML offers specific capabilities for translators with the addon WPML Translation Management. In the wizard, you will be able to define who will translate contents of the site. Basically, a translator can be any kind of WordPress user (a simple “subscriber” for instance) and you will define which language pairs this translator is allowed to work on.
First, it would be nice if your Leave a reply form fields have labels or placeholder text to know which should i put my name or email.
Anyways, we are looking for an Auto Translator plugin to replace Google translate (since they are closing on Dec. 4) where we don’t have to encode translation manually. I don’t see auto translate on your features page, but i just want to make sure. Do you have Auto Translator for these languages?
Amharic
Chinese
French
Korean
Spanish
Vietnamese
Hi Paul,
We had some issues with our presales form but it should be OK now.
About your other question, we offer automatic translation through our Advanced translation editor. We use Microsoft translation. More details about the supported language and pricing here https://wpml.org/documentation/automatic-translation/
I have tried a GPL redistribution WPML, but it is slowing down my side tremendously (a 1.5 sec pageload turns into 20+ sec).
Am ready to do a purchase, can I expect a straightforward migration or do I need to setup everything from scratch?
Obviously my expectation is that the slowdown can be solved!
Hi Andre,
A migration from where? After purchasing a subscription you will have access to the tech forum if you need help. Remember we also have a 30-day refund policy https://wpml.org/purchase/refunds-policy/
I have a question duo installing and buying wpml.
At the moment my theme is standard english but the mainly would be NL ‘dutch’.
Also the website must be FR ‘french’ and EN ‘English’. How would i go to work? Make the website in english and translate it after to NL and FR and put NL to the standard?
Hello,
Thank you for your interest in WPML.
In this case, please make Dutch (NL) your primary language when setting up WPML and FR and English secondary languages (you can also add them later, not necessarily during the initial setup).
I have WPML on my website LOVEestrela.com. It was build by a developper a few years ago. Now that it’s time to update some of the components, I can’t seen to be able to log in. Can someone tell me is I even have an active account?
Hello,
Thank you for your interest in WPML. Where cannot you log in? Into your WPML account? Or into your WordPress site. I’ve checked your email and you have the End-user type of account here, at wpml.org. It means you can use WPML but someone else is the owner of WPML. If you want to update WPML plugins on your site to the latest version, please log in to your WP site, go to Plugins -> Add new -> Commercial tab and check if your site is registered and has a valid registration. If not, your developer would need to renew your WPML subscription. Or you can buy WPML yourself and then register it again.
I have WPML Multilingual CMS 2.3.4 and WPML String Translation 1.3.0 installed on my site and need to update. I do not know my account information and this was a few years ago so I could not log in and am writing here since it seemed the only place to make contact. What should I do to update?
Hello Jonathan,
I’ve used your email (the one you have posted your comment with) and checked our records and there is no WPML account with your email. You can do the following. On your WordPress site please go to Plugins -> Add new -> Commercial tab and check if your WPML is registered. If it is, you will be able to update the plugins from within that screen. If not, you would need to ask the person who had registered WPML to renew her WPML subscription or buy a new one for yourself and register your WPML again (which means, generate a new activation key and then unregistering your existing one and entering the new key on the screen I’ve mentioned). Then you will be able to update WPML plugins.
I want to purchase your plugin but I have few quires before proceed, this website : http://imperfectus.es/ this multilingual website having english,spanish and catalan
I use G transalte that not work properly, also biggest issue over https://imperfectus.es/checkout/ page the date-picker is only work with English language and not work with another languages.
if you provide proper solution for this thing that I buy your plugin.
Hello,
thank you for your interest in WPML.
You can use WPML on your site but please note that WPML works completely different than your G translate plugin.
WPML doesn’t translate your content automatically. We provide automated translations as well (please check this video to understand how it works: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/) but you either translate your pages manually or use the AFE editor with machine translation I’ve just mentioned.
Let me check with our developer of the WooCommerce Multilingual if using our WooCommerce Multilingual will help you to solve the issue with the date-picker.
ok, our dev says that the DateTime switcher doesn’t come from WooCommerce (It’s a 3rd party plugin or a custom code). And that’s why we cannot say if WPML will help you translate it.
The tabs available to me on the “Add new” plugins page are “Selected”, “Popular”, “Recommended” and “Favorites” – I don’t see “Commercial”. What I see is in Swedish just so you know.
I checked and found that my brother-in-law who helped me get going, Romi Rancken (romi.rancken@gmail.com) installed Multilingual and String Translation for me on March 11, 2012.
What do you suggest I do? I don’t want to redo my website, naturally, but need to update to be compatible with PHP7.
Are you an admin on your site?
If you are and you cannot see the Commercial tab, it means that that you don’t have WPML plugins installed at all or WPML it’s not active.
Could you please ask someone who has admin privileges on your site?
Without the admin user, you won’t be able to do much on this site even if you buy WPML.
I check this user and he has the WPML Lifetime license. So you don’t need to buy anything and you can get new updates forever.
Please do the following:
1. Make sure you are logged in with the admin privileges.
2. On your WordPress site go to Plugins and check if the WPML plugins are installed. YOu should see “WPML Multilingual CMS”.
3. If the WPML Multilingual CMS plugin is active, please go to Plugins -> Add new -> Commercial tab
and check if your site is registered. If it is, you will be able to update WPML plugins from that screen (please do it carefully, make sure you have a backup or ask someone who can handle issues if something goes wrong)
If your site is not registered, you will need to ask your brother-in-law to register it in his WPML account (ask him to log in to his WPML account, go to sites and register your site. You will get a new registration key which you need to insert into your WordPress (Plugins -> Add new -> Commercial tab).
I replied to your question.
Best would be to ask your brother-in-law for credentials to his WPML account and continue asking technical questions there. He has lifetime license and he can use our forum and get new updates all the time.
I want to purchase your plugin but the payment gateway that you use required a credit card that is not available in China (VISA, MASTERCARD, …) I possess a PayPal account but can not go trough your payment platform. Since I cancel all my credit card from my home country I wish to know if it’s possible to proceed to a special payment directly to a PayPal account for this special case.
I plan to open an alcohol company in Taiwan, Hong Kong, Macao, China. My website will be in English, Chinese traditionnal and Chinese simplified. But every country has differents law regarding alcogol and differents currencies. So I have few questions before start the website on woocommerce and using your service
1. By using WPML, is it possible to set differents domain and language folder at the same time (Option A) or only language folder (option B),
but you cannot mix the two URL formats (domains and folders) so option A from your example won’t work.
Option B. In WPML settings you will find an option to put your primary language in a directory (the default is no folder for the primary language) but I find your example tricky. You say: “HK website, english” version and then you say “Taiwanese website, english versions” which makes me confused.
Hello Richard,
Yes you can use WPML on the development site without registering it. When the live sites are ready you can register it. You can also first register it on the development site and then delete it and register it on the live site.
Are translations stored in po/mo files or the database?
We are transalting a site that will be hosted on different domain names per region but will use common translations across all of the sites. From searching your forum it appears exporting and improting translations with WPML is painful and per language and requires a different process for posts/pages to strings? We are also keen to use a solution which does not use the database for translations due to its slower speed than using files. So I wanted to ask are all translations stored in po/mo files and we can therefore simply use our own multisite ftp solution to clone the files across our different sites? I’ve searched and can find an answer to this
Hi Adam, there are 2 big areas but both require database access to some extent:
1) strings in themes and plugins: these are stored in mo/po files unless you want to modify them with our String Translation plugin. In which case they would be stored in the database. Here you have a better explanation of how string translation currently works: https://wpml.org/2019/08/wpml-4-3-beta-1-with-much-faster-string-translation/
2) posts and pages: these translations are stored in the database, just like the originals.
We use an extra table to connect an original post to its translation. You can read more about this structure over here: https://wpml.org/documentation/support/wpml-tables/
Hi, i have a question about Monthy subsciption for auto translate. If I use subscription for a couple of month and translate for example some 10000 words and after that I cancel my subscription. Does it mean that all my translated content will disapear from my site? Or it means that I just can not add new auto translate?
I am in a very odd spot where I must decide whether to suspend my account or upgrade it from CMS to Agency.
I couldn’t find any upgrade discount for previous users, nor any Black Friday offer… am I missing something, or are you really not offering any such opportunity?
Hello,
I can see that you have the Multilingual CMS subscription that will expire on February 19, 2020. When you are logged in and you try to upgrade what price can you see? We don’t have any Black Friday offers but you should be able to upgrade with the price calculated proportionally to what you have already paid for. Please let me know what price you can see.
No, it’s not expected. The correct price is ~$21.86 with VAT
Please start the upgrade procedure from your account:
– Login to wpml.org (https://wpml.org/account/)
– Click on the “Upgrade to WPML Multilingual Agency” link
– Choose the payment method
– Press the “Place order” button.
I would like to know more about Multilingual Agency licence.
If I understood correctly…when I buy this one, I can install full version of WPML (the current one in the moment of purchase) on every single website that I created or will create in future…is that true?
I need to place an order via credit card but my company requires a W-9 (if US) or W8BEN (non US) to be on file before I can place the order. Can I get a copy please.
Hello,
let me check with our financial manager if we provide anything like this. I’ll keep you posted.
My colleague Mercedes told me that she had already replied to your question. Just in case, let me share what I found: no, we don’t provide such forms.
Hello,
I have to build a website for a client and I am considering using the WPML plugin for offering the content in multiple languages. I have a question I’d like to ask before purchasing.
How does the licence/activation work? Is there a free, testing/demo version to try locally (instead of uploaded to a server). In the case there isn’t, can I use an activated version on a private testing server and/or locally?
Hello Juan,
thank you for your interest in WPML.
The Multilingual Blog package allows you to register only one site. The Multilingual CMS package allows you to register up to 3 sites but you can use one registration key first for your testing server and then remove the key and generate a new one for your production server. Yes, you ca test WPML plugins locally as well. But we don’t provide any free trials. You need to buy it but our refund policy allows you to test WPML without any risk. You can test it whenever you want, locally or on a remote server. During that probation period, you can also ask for our assistance on our support forum if needed.
Hi, is it possible to have translator accounts that can access Wpml translation area and tools only? I don’t want these users to access anything else on wordpress. If yes, How does it work? how is it implemented? Thanks
Hi Fernando,
Yes, WPML offers specific capabilities for translators with the addon WPML Translation Management. In the wizard, you will be able to define who will translate contents of the site. Basically, a translator can be any kind of WordPress user (a simple “subscriber” for instance) and you will define which language pairs this translator is allowed to work on.
Thanks,
Pierre
thank you Pierre.
Dear WPML,
I have a lifetime subscription, and have several multilingual sites. Now I’m working as a volunteer on a charity site that helps refugees on the island of Lesvos. I found three translators, who will work for free. To speed up that process, I would like to have more words in the automatic translation. Could you donate us say 50,000 words as a deed of charity? Of course, you will be mentioned as a sponsor!
Thank you very much!
Jurrie from Greece
Hi Jurrie,
I am checking with the team and will let you know.
Dear Mercedes, thank you for your reply. I’m awaiting your answer!
Just replied via e-mail.
Dear Mercedes, thank you for donating the 50,000 words! This will save the translators a lot of time!
I want to redirect website to another country with their language
Hello Satyam,
We have automatic redirect based on broswer language https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
Is this what you need?
I want to Cancel my account now.
Hello Alberto,
I have replied to your mail about this.
Hi,
First, it would be nice if your Leave a reply form fields have labels or placeholder text to know which should i put my name or email.
Anyways, we are looking for an Auto Translator plugin to replace Google translate (since they are closing on Dec. 4) where we don’t have to encode translation manually. I don’t see auto translate on your features page, but i just want to make sure. Do you have Auto Translator for these languages?
Amharic
Chinese
French
Korean
Spanish
Vietnamese
Thanks,
Paul
Hi Paul,
We had some issues with our presales form but it should be OK now.
About your other question, we offer automatic translation through our Advanced translation editor. We use Microsoft translation. More details about the supported language and pricing here https://wpml.org/documentation/automatic-translation/
Hi,
I have tried a GPL redistribution WPML, but it is slowing down my side tremendously (a 1.5 sec pageload turns into 20+ sec).
Am ready to do a purchase, can I expect a straightforward migration or do I need to setup everything from scratch?
Obviously my expectation is that the slowdown can be solved!
Thanks
Andre
Hi Andre,
A migration from where? After purchasing a subscription you will have access to the tech forum if you need help. Remember we also have a 30-day refund policy https://wpml.org/purchase/refunds-policy/
Kind regards,
Hello,
I have a question duo installing and buying wpml.
At the moment my theme is standard english but the mainly would be NL ‘dutch’.
Also the website must be FR ‘french’ and EN ‘English’. How would i go to work? Make the website in english and translate it after to NL and FR and put NL to the standard?
Hello,
Thank you for your interest in WPML.
In this case, please make Dutch (NL) your primary language when setting up WPML and FR and English secondary languages (you can also add them later, not necessarily during the initial setup).
Hi,
I have WPML on my website LOVEestrela.com. It was build by a developper a few years ago. Now that it’s time to update some of the components, I can’t seen to be able to log in. Can someone tell me is I even have an active account?
Thanks you.
Josée
Hello,
Thank you for your interest in WPML. Where cannot you log in? Into your WPML account? Or into your WordPress site. I’ve checked your email and you have the End-user type of account here, at wpml.org. It means you can use WPML but someone else is the owner of WPML. If you want to update WPML plugins on your site to the latest version, please log in to your WP site, go to Plugins -> Add new -> Commercial tab and check if your site is registered and has a valid registration. If not, your developer would need to renew your WPML subscription. Or you can buy WPML yourself and then register it again.
And here’s the link to reset your WPML password: https://wpml.org/account/lost-my-password/
I have WPML Multilingual CMS 2.3.4 and WPML String Translation 1.3.0 installed on my site and need to update. I do not know my account information and this was a few years ago so I could not log in and am writing here since it seemed the only place to make contact. What should I do to update?
Hello Jonathan,
I’ve used your email (the one you have posted your comment with) and checked our records and there is no WPML account with your email. You can do the following. On your WordPress site please go to Plugins -> Add new -> Commercial tab and check if your WPML is registered. If it is, you will be able to update the plugins from within that screen. If not, you would need to ask the person who had registered WPML to renew her WPML subscription or buy a new one for yourself and register your WPML again (which means, generate a new activation key and then unregistering your existing one and entering the new key on the screen I’ve mentioned). Then you will be able to update WPML plugins.
Hello Wpml Team,
I want to purchase your plugin but I have few quires before proceed, this website : http://imperfectus.es/ this multilingual website having english,spanish and catalan
I use G transalte that not work properly, also biggest issue over https://imperfectus.es/checkout/ page the date-picker is only work with English language and not work with another languages.
if you provide proper solution for this thing that I buy your plugin.
Hello,
thank you for your interest in WPML.
You can use WPML on your site but please note that WPML works completely different than your G translate plugin.
WPML doesn’t translate your content automatically. We provide automated translations as well (please check this video to understand how it works: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/) but you either translate your pages manually or use the AFE editor with machine translation I’ve just mentioned.
If you use WooCommerce, you would need to use the WooCommerce Multilingual plugin (please read more about it here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#required-plugins)
Let me check with our developer of the WooCommerce Multilingual if using our WooCommerce Multilingual will help you to solve the issue with the date-picker.
ok, our dev says that the DateTime switcher doesn’t come from WooCommerce (It’s a 3rd party plugin or a custom code). And that’s why we cannot say if WPML will help you translate it.
Does GTranslate (machine translating) and WPML work well together? if i want the WPML setup framework and Google translations.
Hello,
Thank you for your interest in WPML and your questions. No, WPML and GTranslate don’t work together. WPML doesn’t translate your content automatically. We provide machine translations but we use the Azure’s MT engine. Please read more about it here: https://wpml.org/2018/06/machine-translation-available-in-wpmls-advanced-translation-editor/
Hi Agnes!
Thanks for your E-mail.
I have no “commercial” tab available, which has happened to others as per
https://wpml.org/forums/topic/site-not-registered-but-listed-in-wpml-dashboard/
The tabs available to me on the “Add new” plugins page are “Selected”, “Popular”, “Recommended” and “Favorites” – I don’t see “Commercial”. What I see is in Swedish just so you know.
I checked and found that my brother-in-law who helped me get going, Romi Rancken (romi.rancken@gmail.com) installed Multilingual and String Translation for me on March 11, 2012.
What do you suggest I do? I don’t want to redo my website, naturally, but need to update to be compatible with PHP7.
Thanks!
Jonathan
Are you an admin on your site?
If you are and you cannot see the Commercial tab, it means that that you don’t have WPML plugins installed at all or WPML it’s not active.
Could you please ask someone who has admin privileges on your site?
Without the admin user, you won’t be able to do much on this site even if you buy WPML.
I check this user and he has the WPML Lifetime license. So you don’t need to buy anything and you can get new updates forever.
Please do the following:
1. Make sure you are logged in with the admin privileges.
2. On your WordPress site go to Plugins and check if the WPML plugins are installed. YOu should see “WPML Multilingual CMS”.
3. If the WPML Multilingual CMS plugin is active, please go to Plugins -> Add new -> Commercial tab
and check if your site is registered. If it is, you will be able to update WPML plugins from that screen (please do it carefully, make sure you have a backup or ask someone who can handle issues if something goes wrong)
If your site is not registered, you will need to ask your brother-in-law to register it in his WPML account (ask him to log in to his WPML account, go to sites and register your site. You will get a new registration key which you need to insert into your WordPress (Plugins -> Add new -> Commercial tab).
I hope it helps.
Yes, I do all the admin, but he helped me get going back when
Hi Jonathan,
Can you let me know the url where WPML is installed?
I replied to your question.
Best would be to ask your brother-in-law for credentials to his WPML account and continue asking technical questions there. He has lifetime license and he can use our forum and get new updates all the time.
Hi! Are you going to promote discounts on Black Friday or Cyber Monday?
Hello, no, we don’t plan to offer any Black Friday/Cyber Monday deals but thanks for checking.
url is treehousemusic.nu
Hello WPML,
I want to purchase your plugin but the payment gateway that you use required a credit card that is not available in China (VISA, MASTERCARD, …) I possess a PayPal account but can not go trough your payment platform. Since I cancel all my credit card from my home country I wish to know if it’s possible to proceed to a special payment directly to a PayPal account for this special case.
Thank you very much.
Frederic
Hello,
please use this contact form:
https://wpml.org/home/contact-us/contact-form/
to contact us directly and the person who will get your form will check with you what we can do in this case. Thank you.
Hello
I plan to open an alcohol company in Taiwan, Hong Kong, Macao, China. My website will be in English, Chinese traditionnal and Chinese simplified. But every country has differents law regarding alcogol and differents currencies. So I have few questions before start the website on woocommerce and using your service
1. By using WPML, is it possible to set differents domain and language folder at the same time (Option A) or only language folder (option B),
EX option A:
http://www.website.tw/zh/ (Taiwanese website, Chinese traditionnal version)
http://www.website.tw/en/ (Taiwanese website, english versions)
http://www.website.hk/zh/ (HK website, Chinese traditionnal version)
http://www.website.hk/en/ (HK website, english version)
Option B
http://www.website.com/hk-en/(HK website, english version)
http://www.website.com/hk-zh/(HK website, Chinese traditionnal version)
http://www.website.com/tw-en/ (Taiwanese website, english versions)
http://www.website.com/tw-zh/(Taiwanese website, Chinese traditionnal version)
Wich one is possible, or both are possible?
Best regards
Franck Delecroix
Hello Franck,
to set different domain for languages, additional setup is required on your server, which is explained in detail here: https://wpml.org/2016/04/use-wpml-different-domains-per-language/
but you cannot mix the two URL formats (domains and folders) so option A from your example won’t work.
Option B. In WPML settings you will find an option to put your primary language in a directory (the default is no folder for the primary language) but I find your example tricky. You say: “HK website, english” version and then you say “Taiwanese website, english versions” which makes me confused.
You need to stick to one language per folder.
Hi,
If I purchase Multilingual CMS it can be used on 3 websites.
Can I install on a single test site and development site and once confident it is working and fine tuned, move to the 3 production live sites.
Clearly test and development will be disabled at this stage, therefore the software will only be running on a maximum of 3 sites.
Regards,
Richard
Hello Richard,
Yes you can use WPML on the development site without registering it. When the live sites are ready you can register it. You can also first register it on the development site and then delete it and register it on the live site.
Are translations stored in po/mo files or the database?
We are transalting a site that will be hosted on different domain names per region but will use common translations across all of the sites. From searching your forum it appears exporting and improting translations with WPML is painful and per language and requires a different process for posts/pages to strings? We are also keen to use a solution which does not use the database for translations due to its slower speed than using files. So I wanted to ask are all translations stored in po/mo files and we can therefore simply use our own multisite ftp solution to clone the files across our different sites? I’ve searched and can find an answer to this
Hi Adam, there are 2 big areas but both require database access to some extent:
1) strings in themes and plugins: these are stored in mo/po files unless you want to modify them with our String Translation plugin. In which case they would be stored in the database. Here you have a better explanation of how string translation currently works:
https://wpml.org/2019/08/wpml-4-3-beta-1-with-much-faster-string-translation/
2) posts and pages: these translations are stored in the database, just like the originals.
We use an extra table to connect an original post to its translation. You can read more about this structure over here:
https://wpml.org/documentation/support/wpml-tables/
I hope it helps.
Ah OK, thanks for the quick reply
Hi, i have a question about Monthy subsciption for auto translate. If I use subscription for a couple of month and translate for example some 10000 words and after that I cancel my subscription. Does it mean that all my translated content will disapear from my site? Or it means that I just can not add new auto translate?
Hi, your content won’t disappear. You will not be able to add new machine translations, you will be able to add manual translations.
Hi guys,
I am in a very odd spot where I must decide whether to suspend my account or upgrade it from CMS to Agency.
I couldn’t find any upgrade discount for previous users, nor any Black Friday offer… am I missing something, or are you really not offering any such opportunity?
Hello,
I can see that you have the Multilingual CMS subscription that will expire on February 19, 2020. When you are logged in and you try to upgrade what price can you see? We don’t have any Black Friday offers but you should be able to upgrade with the price calculated proportionally to what you have already paid for. Please let me know what price you can see.
I got a $159 price. Is that right?
No, it’s not expected. The correct price is ~$21.86 with VAT
Please start the upgrade procedure from your account:
– Login to wpml.org (https://wpml.org/account/)
– Click on the “Upgrade to WPML Multilingual Agency” link
– Choose the payment method
– Press the “Place order” button.
Please let me know if this helps.
Yup. Taking your route the price is way more sensible, thanks!
Hello,
I would like to know more about Multilingual Agency licence.
If I understood correctly…when I buy this one, I can install full version of WPML (the current one in the moment of purchase) on every single website that I created or will create in future…is that true?
Yes, that’s true.
Will not you provide some sale these days like Cyber Monday sale? 🙂
No, we won’t, sorry, but thanks for checking!