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27,024 Responses to “Pre-sales Questions”

  1. We need to get the plugin to automatically translate our Elementor landing pages based on user’s location (IP). I understand we need to get the $79 plan to get WPML to work with Elementor?

  2. My friend uses your plugin but all child pages that are attached to a parent go to 404 pages. Will purchasing the plugin fix this?

    I set up a new blank parent and a new child page to test and had the same 404. Don’t want to suggest purchasing to them if it’s not going to work.

  3. Hi,

    For single website, i need support for all these plugin.

    Advanced Custom Fields Multilingual
    Gravity Forms Multilingual
    WPML CMS Nav
    WPML Media
    WPML Multilingual CMS
    WPML Sticky Links
    WPML String Translation
    WPML Translation Management

    If i go for “Multilingual Blog” plan, it will support all the plugins.

      • Hi Agnes,

        thank you for the prompt reply. So the price for 2 -3 websites is 79 $ (unchangeable ) ?

        If we do not update the plugin in a year, will it still work (all the functions)?

        • Hi Julia,
          If you do not pay for the renewal you can keep using the files but without updates or support.
          The price to register up to 3 sites is 79$

          Best,

          • Hi Mercedes,

            one more question, for example, we buy the Multilingual CMS for 79$, use it 2 years without updates and support and then decide to have them, will the annual fee still be 59$ or we will have to pay 79$ ?

            Thank you in advance

  4. Hi,

    i need support for all these plugins (single website)

    Advanced Custom Fields Multilingual
    Gravity Forms Multilingual
    WPML CMS Nav
    WPML Media
    WPML Multilingual CMS
    WPML Sticky Links
    WPML String Translation
    WPML Translation Management

    if i purchase plan foe “Multilingual blog”, this will give provide support for all those plugins

  5. Hello,

    I bought a plugin in 2016, but needed now for my new website. Is it possible to use it with an support update but with an cheaper payment? I bought it already.

    With kind regards

    Onno

    • Hello, I can see your subscription expired in 2017 so you can no longer benefit from the discount we offer for our clients.

  6. Hi WPML Team,

    Is it possible to use pay-as-you-use automatic translation in $29 plan – https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

    It does not specify on https://wpml.org/purchase/ whether Multilingual Blog plan allows Automatic Translation at all. My website will not be modifying the content for most part, and I only have 1. I just needs automatic translation the first time, and there is no need for me to have 2000 words for every month.

    Thank you,
    Sunanda

    • Hello,
      In our pricing table, there is a row that says “Automatic (machine) translation” and it’s unchecked for the Blog column, which means you cannot benefit from machine translations when you have the Blog package. I understand what you mean by saying that you need automatic translations only at the beginning but please note that to use the machine translation you need to enable the ATE editor first and this is possible when you install the Translation Management plugin, which is available only in the CMS package.

  7. Hey I am a prospective buyer – I want to know if on the different language pages I will be able to change just one item or keep one item the same

    – for example on the spanish version of “home” i want to keep some images as they are and replace others for the spanish speaking market

    While in other pages I want to translate just the text but to keep the media content the same.

    Is this possible to manage with your plugin?

    • Hello,
      yes, it’s possible but details will depend on how your homepage is built (if you are using WordPress blocks, a page builder, something else ect).

      But basically, the idea is to create a “copy” of this page in another language, duplicate the stuff you want to keep and provide a translated version of those elements that required translation.

  8. We have a 17 website network in multisite configuration.
    Each site is a different domain configuratoin but all are included in the same multisite network.

    My questions is do i need to purchase a liscense for each domain or i can install it as network plugin?

    • You can install WPML as a network plugin (actually it will be more than one plugin) and register only the main domain. In other words, the Multilimgual CMS package that allows you to register up to 3 sites will suffice in your case (you will need to use only one key because it’s WordPress Multisite).

  9. I’m trying to understand if WPML is a good option for me, or if I need to set up a multisite. Here’s what I need to do:
    – Create a main website, complete with ecommerce capabilities (using woocommerce).
    – Create 9 different versions of that website in 9 different languages. I need each of those versions to be accessible via a subdomain. For instance, if the main website is example.com, the French version would be fr.example.com.
    – Here’s where it gets tricky. We sell consumer technology, which has different requirements, product descriptions, and product images for different subdomains. For instance, the product sold in France will be slightly different than the product sold in the US. So, the page for the US version of “Product X” will need to have a different description and images than the French version of Product X. Additionally, some of the countries will offer ecommerce capabilities on the site, while others will just link to the product on Amazon.
    – I’d also like to give offices in some countries the ability to edit their subdomain (without touching the other domains.)

    Is this something I can accomplish with WPML, or do I need to set up a multisite?

    • Hello Steve,
      thank you for your interest in WPML.
      1. WPML is compatible with WooCommerce which means that you can translate your products to other languages.
      2. By default, WPML uses languages for folders. If you want to use subdomains instead, it will require some additional work to be done on your server as explained here: https://wpml.org/tutorials/2016/04/use-wpml-different-domains-per-language/
      3. Providing different product images and descriptions per language is part of product translation, so this is shouldn’t be any problem.

      Regarding this part: “Additionally, some of the countries will offer ecommerce capabilities on the site, while others will just link to the product on Amazon.”
      WPML just allows you to translate your pages, posts, products (etc). What you are describing here is about how your site functions and I don’t know how those links to Amazon are stored on your site. Is a link a part of your product description? Is this a part of your homepage?

      4. I’d also like to give offices in some countries the ability to edit their subdomain.
      Controlling access privileges is out of the scope of WPML.

  10. Hi

    I want to use WPML for my website fr manual translation. Is it possible that users will see the website in their language based on IP or country?

    Thanks!

    • Hello,
      WPML has a feature (it’s disabled by default) to detect the user language according to their settings in the browser.

  11. Hello,

    I posted a pre-sales question here on the forum, but now I can’t find it, what’s going on?

    I asked if WPML supports sharing the same slug across a category or post in different languages as Polylang Pro does? I mean the feature that they name as “Translations can share the same slug in the URL”.

  12. I’m in the process of purchasing a license from The Netherlands, but have a question about VAT while the purchase is pending.

    As I understand from our national tax office, on the invoice it should mention ‘Reverse-charged’, rather than actually charging VAT.

    Could you enlighten me and explain how to best proceed?
    Thank you in advance for your support!

    • Hello,
      When you are a business, registered in the EU and have a VAT number and you entered it to our checkout page when buying WPML, we won’t charge you VAT.

      • Thank you for your reply, I tried again and it worked out. Must have only entered it when generating the invoice, but not when making the purchase the first time.

  13. Hi
    I do not need to translate my site into different languages (one language is fine). What I do need is for users to be able to select a country-specific version of the site, so that when they choose their country flag, only applicable-to-their-country products are shown to them and also in their own specific curency. For example, my site serves Latin America (all countries Spanish, so no need to translate) but when someone from Argentina selects their country, only certain products are displayed and in his curency.

    Is this possible with WPML?

    Thank you

  14. If I have links in my site to PDF files to be downloaded and filled in by client. Will your plugin translate those PDF files into French?

    I’m trying to decide between your plugin and Weglot !!!!!!

    Thank you.

  15. This is my existing account ianL-8.

    I have already register 3 domain under this WPML account.

    I have new domain coming up that I need use WPML aacount. I want the USD159 package.

    Do I buy a new account or can I upgrade?

    If I upgrade, is there any expiry on this purchase?

    Please advice

    • You can upgrade and our system will calculate the difference in price accordingly. Please log into your WPML account and proceed from there.

    • WPML allows you to make the content of the Slider Revolution slides multilingual (we are compatible) but it doesn’t translate it automatically.

  16. Hello,

    I have just bought the Multilingual CMS for 79 $. Though I added the VAT Number and the company name, the VAT was charged. Can you fix it?

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