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37,028 Responses to “Pre-sales Questions”
Hi there, I am about to launch a new website on WordPress and I need an Arabic version. The main site is in English. I wanted to check:
1) How accurate will the auto-translate be, given English is read left to right but Arabic is read right to left? Do you account for this?
2) How do I get the plugin onto my wordpress once I purchase? I can’t see it in the wordpress plugin store.
Thanks for your response. We are using the Twenty Twenty theme, which I don’t see on the list. Twenty Twenty is one of the most commonly used themes on WordPress so I was quite surprised it wasn’t on the list. Does this mean we can’t use the plugin? Thanks, Charlotte
Hello,
I want to know if WPML have Currency Switcher feature?
If not, then wich Currency Switcher plugin works with?
Also, is WPML compatible with Porto theme?
Thanks
Hello,
the visitor needs to use the currency switcher. WPML allows you to enable automatic redirections for languages (and changes the language automatically changes the currency) but those redirections are based on the languages set by the user in his/her browser.
I’ve translated various posts, but I’m finding the internal links for the translated posts still link back to the original English article.
I have found previous support cases which say that you can update these using the following step:
In your WordPress Dashboard > WPML > Settings > Translate Link Targets click the button ‘Scan now and adjust links’ and wait for the whole process. This is step is required to update all your internal links.
But I don’t have the ‘Translate Link Targets’ option in my settings page. How can I solve this?
Hello Phil,
I am sorry for this. Please log in to your account and start a new ticket in the forum. One of our technical supporters will be able to assist you. https://wpml.org/forums/forum/english-support/
I had a quick question about getting WPML setup. I’m not a very technical person and I’d much prefer to pay someone else to setup WPML on my site rather than do it myself. Would you be able to refer any person or company?
Hello James,
thank you for your interest in WPML. I’m sorry but none of these plugins was tested by our Compatibility Team, so we cannot consider those compatible with WPML. Here’s the list of all plugins compatible with WPML: https://wpml.org/documentation/plugins-compatibility/
The Vegas Hero theme hasn’t been checked by our team either, but many themes, even if not checked by our team will work with WPML. If you want, you can give it a try, buy WPML, test it keeping our refund policy in mind.
You say “I’m sorry but none of these plugins was tested by our Compatibility Team” but I see on your forum posts a lot of people ask about the plugin WP Review PRO https://mythemeshop.com/plugins/wordpress-review/ which is this one https://wordpress.org/plugins/wp-review/ , so from 2015 you didn’t test it at all? because I did see your co workers replied to many forum threads about this plugin and if it can be translated with your plugin so I assume someone did test it in the last 5 or 6 years 🙂
In case no one really tested it, can you check it ? this plugin is really important.
Hi James,
Mercedes here, from the compatibility team. We have not tested this plugin. Let me share your comments with the tech team. I will let you know if/when there is an update.
James, we have double-checked with our Compatibility Team and yes, I confirm: we haven’t tested the compatibility of this plugin.
In order to test the compatibility, the author needs to apply to our Go Global program as we need the author’s cooperation in making our plugins work together.
You can buy WPML and test the plugin yourself. In case it doesn’t work, you can request a refund. You will have 30 days to test WPML without any risk: https://wpml.org/purchase/refunds/
Hi,
I want to use Matecat as a translation service (according to this link, this is possible: https://wpml.org/translation-service/matecat/)
Which WPML pricing should I use: Multilingual Blog, Multilingual CMS, or Multilingual Agency?
Hello Nikola,
To use WPML with one of our integrated translation services you will need the CMS version. If you are going to use WPML on more than 3 sites you will need the Agency version. https://wpml.org/documentation/translating-your-contents/
Hi! We have bought WPML years ago for another website. Now, we have a new one (with a new theme) and we want to know if the refunds are applied to this situation (auto-renewal) in case WPML doesn’t work properly with this theme.
Thank you!
And how do i change the permited website to use the plugin in the new website?
The domain is the same: espaco-s.com
But now the site is: loja.espaco-s.com
And I have another address to perform all the theme tests I need: espacos.sitiosnobres.pt (another domain).
As long as your subscription is active you can remove and add urls as much as you want. You are also welcome to use WPML on the developement site without registering it.
Hello, my company is about to purchase your plugin, but the accounting guys of our organization need your ID Number for taxing purposes. Can you send it to me? I dinn’t find it in your website.
Hi,
would like to buy a second multilingual blog (29$) licence for a client site, I dont want to upgrade my account to a multilingual cms account. is that possible? I keep getting clicked thru to a page to upgrade my account with the message “you’ve already paid for this account” or simlar….
Thanks!
Hello Sarah,
You cannot buy 2 Blog subscriptions simultaneously. You can do it using a different e-mail address so that a new account is created.
Kind regards,
I have a Woocommerce site selling website templates. After purchase, the selected template is installed on a fresh WordPress site (cloned from a base installation). So, I have two needs — (1) my primary woocommerce site, which also stores a copy of each template, and (2) my hosted template site, which is a one page WordPress site.
I’m using Divi, and the templates are stored in the Divi theme builder, but I also have some Divi Library entries and two Divi plugins that supply content — Divi testimonials extended and Divi Overlays.
I understand that WPML Agency doesn’t support e-commerce, but does support translations across several URLs. If I purchased WPML Agency, would it translate the template pages in my Divi Theme Library (even if leaving the e-commerce pages in English), and can those translated templates be easily ported to other domains?
I’m an ISP, and we host all the website templates we sell.
If when you say that WPML Agency doesn’t support e-commerce, you mean WooCommerce stores, yes, WPML has a WooCommerce Multilingual plugin which makes it possible.
That means that you should be able to translate your WooCoomerce products. You will find more information about it here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/
About porting your templates toward other domains, I really can’t answer about it, I would depend on how your implementation was built. What I can say is that our WooCommerce Multilingual works on a single store basis: you can translate title and contents, but prices, stocks and other product features are synchronize in all languages.
Hello, i have a website with quite a good rank at google. So i will like to know if installen WPML will change my original links slugs . Many years ago when i have installed WPML it have add to my main language site /en/ in the slug that have brocken all the links from google. Is possible to instal WPML not changing any original Slug . And only adding slugs codes to the new language? Thank you so mucj
Buongriorno,
posso rinnovare la licenza Multilingual CMS e con l’occasione fare l’upgrade alla versione Multilingual Agency ?
Nel proccesso di pagamento non è prevista questa opportunità.
Cordiali saluti.
Hello Marijn,
We have not tested this theme but we tested another one from the same author https://wpml.org/theme/eventim/
You can try it with WPML and see how it works. If needed you can ask for help in our forum. If it doesn’t work for you in the end, we can refund you until 30 days after the purchase date https://wpml.org/purchase/refunds/
Hi, I’m new to this WPML plugin.
I want to have my Woocommerce invoices to have 2 fixed languages, not according to the customer location. Just Khmer and English for legal titles, such address, description, etc. For product names and numbers English is fine. Can WPML do this?
With WPML you can decide if you want to translate or not your content or just display the original content in secondary languages instead. In that way, you can translate your pages but not your products and display the original content.
Hello,
yes, you will find all those plugins in the Multilingual CMS ($79) package. After purchasing WPML, you need to register your site and then you will be able to update each one of your plugins without having to reinstall anything.
we have received annual renewal notification email, correctly in the email the amount is deducted by 20 $, as a user of our linked sites has paid the renewal amount. However, when I enter my dashboard account, I notice that all amounts and renewal notices are still at full price.
Hello Alessandro,
The discount is only shown on the renewal date. It is certainly applied but users cannot see it until the renewal date. This is why you still see the regular renew price in your account.
I was wondering what license I need for 1 website, based on a load balancing system. Basically it is one website with multiple instances behind the load balancer.
It need to be combined with WCFM, so know the Multilingual CMS version is needed. But will this be enough with the load balancing setup?
in our company we have website on production and staging environment (on subdomain) and 2 devs working on them. We plan to buy Multilingual CMS package but according to pricing we would only have 3 websites that can be registered. In our situation we would have 4 (2 local dev environment + staging + production) but only 3 keys would be available. According to this thread we can use licence on production site and on dev servers use WPML without activation so we would only activate one key on production and have 2 spare keys.
We are wondering if we could change the BuddyPress Multilingual
to WPML Multilingual CMS plugin cause its what my boss supposedly want to purchase
cause we will gonna use it for our corporate website which built on cause custom wordpress theme.
Is there any customer purchasable coupon (gift card / store credit / wallet) option built-in / plugin that is fully compatible / recommended for use with WPML multi-currency?
I’m sorry but due to the absence of my colleagues from the Compatibility Team I cannot provide you any specifics at the moment except for this list of plugins compatible with WPML: https://wpml.org/plugin/
Please use the search to find something related to your needs. I will have more information on Monday.
Hello,
I’ve talked to our WPML Compatibility Team and it turns out that they tried maybe 4 plugins for Gift Cards but none of them has been declared as compatible for different reasons. So, we have nothing for now. They advise you to find a well-reviewed plugin and test with WPML and report to us if you have any issues. So, you can buy WPML keeping our refund policy in mind and test it with the Gift Cards plugin of your choice.
Hello Omar,
I am sorry for this. Please log in to your account and start a new ticket in the forum. One of our technical supporters will be able to assist you. https://wpml.org/forums/forum/english-support/
Hi there, I am about to launch a new website on WordPress and I need an Arabic version. The main site is in English. I wanted to check:
1) How accurate will the auto-translate be, given English is read left to right but Arabic is read right to left? Do you account for this?
2) How do I get the plugin onto my wordpress once I purchase? I can’t see it in the wordpress plugin store.
Thanks!
Charlotte
Hello,
Thank you for your interest in WPML:
1. WPML doesn’t translate your content automatically but supports the process of translation for two translation engines: Microsoft’s Azure and Google:
https://ate.wpml.org/mt_langs
This video will help you understand how to use machine translations in WPML:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
WPML supports RTL languages but please make sure that your theme is RTL ready as well. Best would be to choose a theme from our list:
https://wpml.org/documentation/theme-compatibility/
2. You would need to follow our installation guide: https://wpml.org/documentation/getting-started-guide/#installing-and-configuring-wpml
2.
Thanks for your response. We are using the Twenty Twenty theme, which I don’t see on the list. Twenty Twenty is one of the most commonly used themes on WordPress so I was quite surprised it wasn’t on the list. Does this mean we can’t use the plugin? Thanks, Charlotte
Hi Charlotte,
Yes, WPML will work with TwentyTweny
Your plugin doesn’t seem compatible with my theme, Pointfinder . why is that and how do I solve it ?
If you cannot see your theme on our list, it just means our Compatibility Team hasn’t tested it. But it can still work fine with WPML. I’ve checked a few other pages:
https://themeforest.net/item/point-finder-directory-wordpress-theme/10298703
https://pointfinderdocs.wethemes.com/knowledgebase/wpml-setup/
and it seems to work with WPML.
You can give it a try and in case you are not completely satisfied, request a refund.
Hi trying to find a link to your terms and conditions, Eula, license this plugin is running under.
Thanks
Hi Eli,
We do not have a EULA. You can see our license terms here https://wpml.org/faq/limitations-on-using-wpml/
Kind regards,
Hi guys,
I would like to know if this plugin is compatible with the Astra theme and Elementor Pro as well?
Thanks in advance,
Eve.
Hi Eve,
Yes, it is compatible with both Astra & Elementor pro
https://wpml.org/documentation/theme-compatibility/creating-multilingual-websites-wpml-astra/
https://wpml.org/documentation/plugins-compatibility/elementor/
Hello,
I want to know if WPML have Currency Switcher feature?
If not, then wich Currency Switcher plugin works with?
Also, is WPML compatible with Porto theme?
Thanks
Hello,
yes, WPML has the Currency Switcher feature. The Porto theme hasn’t been tested by our Compatibility Team but if you take a look at the theme’s page here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 and the theme changelog it seems to be compatible with WPML.
Hello,
Is the WPML Currency Switcher Works automatically depends on visitor location?
Or visitor must change currency manually?
Hello,
the visitor needs to use the currency switcher. WPML allows you to enable automatic redirections for languages (and changes the language automatically changes the currency) but those redirections are based on the languages set by the user in his/her browser.
I’ve translated various posts, but I’m finding the internal links for the translated posts still link back to the original English article.
I have found previous support cases which say that you can update these using the following step:
In your WordPress Dashboard > WPML > Settings > Translate Link Targets click the button ‘Scan now and adjust links’ and wait for the whole process. This is step is required to update all your internal links.
But I don’t have the ‘Translate Link Targets’ option in my settings page. How can I solve this?
Hello Phil,
I am sorry for this. Please log in to your account and start a new ticket in the forum. One of our technical supporters will be able to assist you.
https://wpml.org/forums/forum/english-support/
Kind regards,
May I know if i didn’t renew the license. What is the impact? Will the plugin automatically deactivated or unable to use anymore?
Hello,
your plugin will continue working fine but you won’t be able to update it to a new version and ask new questions on our support forum.
Hi WPML team,
I had a quick question about getting WPML setup. I’m not a very technical person and I’d much prefer to pay someone else to setup WPML on my site rather than do it myself. Would you be able to refer any person or company?
Thanks,
James
Hello James,
please check our list of expert developers for multilingual sites:
https://wpml.org/contractors/
These are the people who know WPML very well.
Hi,
I want to buy WPML CMS and before buying I want to ask if its compatible with WP Review PRO plugin https://mythemeshop.com/plugins/wordpress-review/ which is this one https://wordpress.org/plugins/wp-review/
Also if its compatible with Vegas Hero theme found here https://vegashero.co/
Thanks in advance.
Hello James,
thank you for your interest in WPML. I’m sorry but none of these plugins was tested by our Compatibility Team, so we cannot consider those compatible with WPML. Here’s the list of all plugins compatible with WPML:
https://wpml.org/documentation/plugins-compatibility/
The Vegas Hero theme hasn’t been checked by our team either, but many themes, even if not checked by our team will work with WPML. If you want, you can give it a try, buy WPML, test it keeping our refund policy in mind.
Hi Agnes, thanks for your feedback.
You say “I’m sorry but none of these plugins was tested by our Compatibility Team” but I see on your forum posts a lot of people ask about the plugin WP Review PRO https://mythemeshop.com/plugins/wordpress-review/ which is this one https://wordpress.org/plugins/wp-review/ , so from 2015 you didn’t test it at all? because I did see your co workers replied to many forum threads about this plugin and if it can be translated with your plugin so I assume someone did test it in the last 5 or 6 years 🙂
In case no one really tested it, can you check it ? this plugin is really important.
Hi James,
Mercedes here, from the compatibility team. We have not tested this plugin. Let me share your comments with the tech team. I will let you know if/when there is an update.
Cheers!
James, we have double-checked with our Compatibility Team and yes, I confirm: we haven’t tested the compatibility of this plugin.
In order to test the compatibility, the author needs to apply to our Go Global program as we need the author’s cooperation in making our plugins work together.
You can buy WPML and test the plugin yourself. In case it doesn’t work, you can request a refund. You will have 30 days to test WPML without any risk: https://wpml.org/purchase/refunds/
Hi,
I want to use Matecat as a translation service (according to this link, this is possible: https://wpml.org/translation-service/matecat/)
Which WPML pricing should I use: Multilingual Blog, Multilingual CMS, or Multilingual Agency?
Hello Nikola,
To use WPML with one of our integrated translation services you will need the CMS version. If you are going to use WPML on more than 3 sites you will need the Agency version.
https://wpml.org/documentation/translating-your-contents/
Kind regards,
Hi! We have bought WPML years ago for another website. Now, we have a new one (with a new theme) and we want to know if the refunds are applied to this situation (auto-renewal) in case WPML doesn’t work properly with this theme.
Hi!
Yes, the 30-day refund policy is applicable to all purchase (for ne subscriptions and renewal payment as well)
Best,
Thank you!
And how do i change the permited website to use the plugin in the new website?
The domain is the same: espaco-s.com
But now the site is: loja.espaco-s.com
And I have another address to perform all the theme tests I need: espacos.sitiosnobres.pt (another domain).
Is it possible to install in both domains?
As long as your subscription is active you can remove and add urls as much as you want. You are also welcome to use WPML on the developement site without registering it.
Hello, my company is about to purchase your plugin, but the accounting guys of our organization need your ID Number for taxing purposes. Can you send it to me? I dinn’t find it in your website.
Thanks in advance,
Miguel
Hi Miguel,
VAT number: EU196000846
Registration number: 1683657
Best,
Hi,
would like to buy a second multilingual blog (29$) licence for a client site, I dont want to upgrade my account to a multilingual cms account. is that possible? I keep getting clicked thru to a page to upgrade my account with the message “you’ve already paid for this account” or simlar….
Thanks!
Hello Sarah,
You cannot buy 2 Blog subscriptions simultaneously. You can do it using a different e-mail address so that a new account is created.
Kind regards,
I have a Woocommerce site selling website templates. After purchase, the selected template is installed on a fresh WordPress site (cloned from a base installation). So, I have two needs — (1) my primary woocommerce site, which also stores a copy of each template, and (2) my hosted template site, which is a one page WordPress site.
I’m using Divi, and the templates are stored in the Divi theme builder, but I also have some Divi Library entries and two Divi plugins that supply content — Divi testimonials extended and Divi Overlays.
I understand that WPML Agency doesn’t support e-commerce, but does support translations across several URLs. If I purchased WPML Agency, would it translate the template pages in my Divi Theme Library (even if leaving the e-commerce pages in English), and can those translated templates be easily ported to other domains?
I’m an ISP, and we host all the website templates we sell.
Hello David,
If when you say that WPML Agency doesn’t support e-commerce, you mean WooCommerce stores, yes, WPML has a WooCommerce Multilingual plugin which makes it possible.
That means that you should be able to translate your WooCoomerce products. You will find more information about it here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
About porting your templates toward other domains, I really can’t answer about it, I would depend on how your implementation was built. What I can say is that our WooCommerce Multilingual works on a single store basis: you can translate title and contents, but prices, stocks and other product features are synchronize in all languages.
I hope it helps.
Regards,
Andrés
Hello, i have a website with quite a good rank at google. So i will like to know if installen WPML will change my original links slugs . Many years ago when i have installed WPML it have add to my main language site /en/ in the slug that have brocken all the links from google. Is possible to instal WPML not changing any original Slug . And only adding slugs codes to the new language? Thank you so mucj
Hello Noe Marcial,
You should be able to leave the original urls intact https://wpml.org/documentation/getting-started-guide/language-setup/#language-url-format
Check this article about multilingual SEO
https://wpml.org/documentation/support/multilingual-seo/
If you have any further questions please go to our tech forum and the support team will be able to assist you.
Buongriorno,
posso rinnovare la licenza Multilingual CMS e con l’occasione fare l’upgrade alla versione Multilingual Agency ?
Nel proccesso di pagamento non è prevista questa opportunità.
Cordiali saluti.
Ciao David,
Sì, puoi acquistare prima un abbonamento CMS e quindi eseguire l’aggiornamento alla versione per agenzie solo con la differenza.
Hi WPML,
I have a website with Industrial theme from BoldThemes. Does WPML support this theme?
Regards, Marijn
Hello Marijn,
We have not tested this theme but we tested another one from the same author https://wpml.org/theme/eventim/
You can try it with WPML and see how it works. If needed you can ask for help in our forum. If it doesn’t work for you in the end, we can refund you until 30 days after the purchase date https://wpml.org/purchase/refunds/
Hi, I’m new to this WPML plugin.
I want to have my Woocommerce invoices to have 2 fixed languages, not according to the customer location. Just Khmer and English for legal titles, such address, description, etc. For product names and numbers English is fine. Can WPML do this?
Hello Astar,
With WPML you can decide if you want to translate or not your content or just display the original content in secondary languages instead. In that way, you can translate your pages but not your products and display the original content.
In the following link you will find more information about how this feature works:
https://wpml.org/changelog/2017/11/wpml-3-9-beta-makes-content-duplication-a-thing-of-the-past/
Regards,
Andrés
Hi,
A website that I am managing that needs WPML to be updated.
WPML Multilingual CMS Version 3.8.4
WPML String Translation 2.6.3
WPML Translation Management 2.4.3
These are the versions currently being used.
Will purchasing Multilingual CMS ($79) allow me to update each one of these without having do reinstall the plugin?
Thanks
Hello,
yes, you will find all those plugins in the Multilingual CMS ($79) package. After purchasing WPML, you need to register your site and then you will be able to update each one of your plugins without having to reinstall anything.
Good morning,
we have received annual renewal notification email, correctly in the email the amount is deducted by 20 $, as a user of our linked sites has paid the renewal amount. However, when I enter my dashboard account, I notice that all amounts and renewal notices are still at full price.
Regards
Hello Alessandro,
The discount is only shown on the renewal date. It is certainly applied but users cannot see it until the renewal date. This is why you still see the regular renew price in your account.
Kind regards,
Hi,
I was wondering what license I need for 1 website, based on a load balancing system. Basically it is one website with multiple instances behind the load balancer.
It need to be combined with WCFM, so know the Multilingual CMS version is needed. But will this be enough with the load balancing setup?
Thank you in advance!
Hello Benjamin,
Yes, you will need the CMS version to access the String translation module. You will need this for your load balancing system https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#synchronizing-translation-files-for-sites-running-on-multiple-servers
Hello,
in our company we have website on production and staging environment (on subdomain) and 2 devs working on them. We plan to buy Multilingual CMS package but according to pricing we would only have 3 websites that can be registered. In our situation we would have 4 (2 local dev environment + staging + production) but only 3 keys would be available. According to this thread we can use licence on production site and on dev servers use WPML without activation so we would only activate one key on production and have 2 spare keys.
I want to confirm that functionality.
Thank you in advance.
Hello Mike,
Yes, this is correct. You can use this functionality.
Kind regards,
Hi,
I am a developer hired by lb-consulting-group
We are wondering if we could change the BuddyPress Multilingual
to WPML Multilingual CMS plugin cause its what my boss supposedly want to purchase
cause we will gonna use it for our corporate website which built on cause custom wordpress theme.
Regards,
Hello,
You are welcome to log in to your account and upgrade to CMS for the difference only (if you already have an active subscription)
Best,
Hello!
Can your plugin change the currency and price of the woocommerce product depending on the language?
Hello,
yes, it can but first, you need to configure WPML and translate your products. You can read more here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
Is there any customer purchasable coupon (gift card / store credit / wallet) option built-in / plugin that is fully compatible / recommended for use with WPML multi-currency?
I’m sorry but due to the absence of my colleagues from the Compatibility Team I cannot provide you any specifics at the moment except for this list of plugins compatible with WPML: https://wpml.org/plugin/
Please use the search to find something related to your needs. I will have more information on Monday.
Hello,
I’ve talked to our WPML Compatibility Team and it turns out that they tried maybe 4 plugins for Gift Cards but none of them has been declared as compatible for different reasons. So, we have nothing for now. They advise you to find a well-reviewed plugin and test with WPML and report to us if you have any issues. So, you can buy WPML keeping our refund policy in mind and test it with the Gift Cards plugin of your choice.
Hi, I have a problem in my site where can I get a full support?
Hello Omar,
I am sorry for this. Please log in to your account and start a new ticket in the forum. One of our technical supporters will be able to assist you.
https://wpml.org/forums/forum/english-support/
Kind regards,