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37,032 Responses to “Pre-sales Questions”

  1. I have a couple of questions to see if i understand the capabilities and that it fits my needs.

    Currently we have a site where we review product in the US to the US market. We are looking to expand to the UK but since everything design wise will be the same we want to keep the current site as is and just restrict certain content to the UK and USA. For example, the current site http://www.mysite.com will host the USA content and I want to have possibly http://www.mysite.com/uk host the UK content.

    So my questions,

    – Will your plugin be able to accommodate this?
    – Does it matter if both are English translations?
    – Can I modify content such as a completely new menu bar so UK users cant end up on the USA section by accident or vice versa.
    – Finally if a product can be found in both the UK and USA I would like both to see it but I’m guessing i would need to clone the content to both regions, would this have duplicate content issues, or SEO ramifications with your plugin?

    Thanks!

    • Hello Mike,
      >Will your plugin be able to accommodate this?
      Yes, it is possible to have two English languages on your site, one for American English, and one for British English. You would need to add one of these languages as the so-called custom language.

      Does it matter if both are English translations?
      > It doesn’t matter as long as you use manual translations (or using the so-called duplicate option which I will explain in a while). If you plan to use automatic translations, please note that for this moment we don’t support automatic translation from American to British English even though DeepL (which we also use) does: https://www.deepl.com/translator

      > Can I modify content such as a completely new menu bar so UK users cant end up on the USA section by accident or vice versa.
      Yes, you can. WPML allows you to manage the menu for languages manually, which means that it doesn’t have to be 1-to-1 relationship between language pages. You might have some pages only in lang. X and not have them in lang. Y and vice versa.

      > WPML supports the “duplicate” option in a special way that is okay from the SEO perspective so that search engines such as Google won’t consider this duplicated content. Basically, you have three options to “duplicate” your pages:
      a) use the “duplicate” options for individual pages (by opening your original page for editing and using the “duplicate” option)
      b) apply the “duplicate” option in bulk (in one go) for selected pages
      https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-duplicate-pages-and-posts-in-bulk
      c) use “translate or fallback to original if the translation doesn’t exist” for pages (or any other post type, including products)

      To summarize WPML supports everything you need but this is not a typical case and you would need to follow a couple of recommendations to have it set up correctly:
      a) don’t use the “Translate everything automatically” mode when configuring WPML
      b) when using the WPML wizard please add British English as your custom language https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/#adding-a-custom-language-in-the-setup-wizard – here you might have issues with setting the proper flags correctly because we use the British flag for the primary language but in your case your default language would be American English in your case – be we can workaround it (I can explain how if you need this info)
      c) you would need to decide which of the duplicate options I listed above you would like to choose
      In either case, you can always start to translate “independently” a page that was duplicated.

  2. Hello good time

    Whether by purchasing the $99 plan

    Do you provide us with the following plugins for free?
    WPML Media

    WPML String Translation

    WPML Multilingual CMS

  3. Had a WPML-Multilinual CMS for more than 2 years. Somehow the subscription payment for the 3-rd year failed and now I have to buy it again (but on higher price). Could you pleas allow me to continue with the subscription on previous terms?

    • Hello Simeon,
      your WPML subscription expired July 6, 2022. We send two email reminders: one a month before and another one 3 days before a subscription expires and also another email if the payment of the automatic renewal fails. We will check our logs to see if such emails were sent to you and then decide what to do with your case. For technical reasons, it might not be possible to get back to the old pricing because we have new prices now and to keep the old one your need to use WPML continuously (subscription-wise) without it remaining active for more than one month. We will follow up with you by email.

  4. Dear WPML support,

    I have several questions regarding your translation plugin before purchasing it:

    1. Where are the translations stored? In our server’s database or your database?

    2. Is WPML compatible with the Themes BuddyBoss and BuddyX? I didn’t see them in the theme’s list.

    3. Is WPML compatible with WeDevs Project Manager and is it able to do translations there?

    4. What exactly does Automatic Translation mean? If I want to use DeepL to translate a page, but want to have it translated only once without an ongoing automatic translation update – should I still use the Automatic Translation option?
    Also, if I have reached my 90,000 translation credit, can I turn off the Automatic Translation option?

    5. And finally, I want to move from GTranslate to WPML, is there a smooth way to transfer the already available translations?

    Thank you very much in advance.

    Best regards,

    • Hello Tatiana,
      Let me try to answer your questions in order.

      1. Translations are store in your server database.
      2. You can check the following links to search for compatible plugins and themes.
      https://wpml.org/documentation/plugins-compatibility/
      https://wpml.org/documentation/theme-compatibility/
      BuddyX does not appear there, but BuddyBoss platform is.
      3. I haven’t found anything related to WeDevs Project Manager in our archives.
      4. Sure, you can select our “Translate What You Choose” translation mode. In that way, you can decide what to translate and when to do it. Also, if you run out of credits, you can just continue translating your site manually.
      5. We don’t have a migration tool from GTranslate to WPML. That means that the migration should be done manually.

      I hope it helps.
      Andrés

    • Hello,
      Yes, you can pay with your credit card directly by selecting Alternative payment processor during checkout.
      You will see this right below the PayPal/credit card option.

      Let me know if you need any further assistance during the purchase process.

      Kind regards,

  5. I’m looking at using this plugin to do region switching between Jersey and Guernsey, not actual language switching, is it possible to do this via the plugin? I’ve implemented this with Polylang before but that now conflicts with the theme I’m using on the newest version of PHP.

  6. Hello I’m trying to buy a membership at 99$ but the system will not accept my Danish VAT number?
    DK – 42341231
    Can you please help me? Best regards Jenny Louise Stromer

  7. Dear Madam/Sir: My name is George. I am administrator for the site deps.panteion.gr for an academic dept of a university.The site was developed by a commercial entity and maintained by me. we use WPML and after a wp update I had to deactivate it for some time. We use greek and english language versions of the site. Since the plugin was deactivated the english vesion does not function. I just purchased the new version of WPML and tried to install it.

    I am using a copy of the site. This copy resides in the hard disk of my laptop and I access the local site by the url http://localhost/wp-admin/admin.php?page=otgs-installer-support

    I am trying to install the WPML plugin and I get
    I get the following

    installer log

    Response Component Time
    wpml: Site key does not match for http://localhost subscription-fetching 2023-24-03 08:03:35
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-07-11 08:11:14
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-06-11 08:11:02
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-05-11 08:11:43
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-04-11 08:11:47
    ..
    ..
    ..

    • Hello,
      the key you have on your WordPress site must match the key your site has been registered with on your WPML account.
      please try to unregister your WPML website and then register it again. If possible, try this: with WPML active on your site, please go to Plugins > Add new > Commercial tab and unregister the site. You can also try to deactivate your site from within your WPML account (https://wpml.org/account/sites/) Then register the site again with a new key. If it doesn’t help, please ask for help here: https://wpml.org/forums/forum/english-support/ by starting a new char or opening a support ticket.

  8. Dear Madam/Sir: My name is George. I am administrator for the site deps.panteion.gr for an academic dept of a university.The site was developed by a commercial entity and maintained by me. we use WPML and after a wp update I had to deactivate it for some time. We use greek and english language versions of the site. Since the plugin was deactivated the english vesion does not function. I just purchased the new version of WPML and tried to install it.

    I am using a copy of the site. This copy resides in the hard disk of my laptop and I access the local site by the url http://localhost/wp-admin/admin.php?page=otgs-installer-support

    I am trying to install the WPML plugin and I get
    I get the following

    installer log

    Response Component Time
    wpml: Site key does not match for http://localhost subscription-fetching 2023-24-03 08:03:35
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-07-11 08:11:14
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-06-11 08:11:02
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-05-11 08:11:43
    wpml: Site key does not match for https://deps.panteion.gr subscription-fetching 2022-04-11 08:11:47
    ..
    ..
    ..

    any hints how to esolve the problem will be appreciated. Thank you in advance

    Please use the foll address for relying: gkapou@yahoo.gr

    • No, it will still work but without access to updates. Of course, we cannot anticipate what will happen if you update your WordPress and not update WPML.

  9. Hi, Thanks for creating this powerful plugins for multilingual websites.
    I live in Iran so unfortunately I can’t buy this plugin from the main source wpml.org.
    Do I allowed to buy this plugin from Iranian site?
    Thanks for your patient

  10. I have purchased your product today. Pay pal payment was made. No confirmation email was received, I have not been able to down load the product. I will give it 24 hours or else I want a refund.

    Kind regards
    Mariela Ward

    • Hello,
      you must have made a typo in your email address because I cannot find you in our system. We will need to find you in our system in some other ways. Please use this form to provide us with some details that will help us to find your records in our system. Someone will be available on Monday to help you.

  11. Hi,

    1. Where it’s stored(translation) on wordpress db my website or other place?
    2. Does this support deepl api and automatic translation of any page?
    3. Does it supports seo tags autotranslation too?
    4. After one year pass, it stops work or just updated stops and website is still translated?

    • Hello,
      1. If you translate automatically and use the WPML Advanced Translation Editor, your translations are stored both in your WP and in our could so that you can benefit from the translation memory. If you translate manually in the normal WordPress editor, then the translations are stored only on your site. You can also mix both methods of translating your site.
      2. Yes, we connect to DeepL, Google Translate and Microsoft translation engines via their APIs (you cannot use your own DeepL key)
      3. You can translate SEO tags for the SEO plugins we are compatible with https://wpml.org/plugin-functionality/seo/ – Please check this page to understand how these strngs can be translated automatically: https://wpml.org/documentation/plugins-compatibility/translating-all-in-one-seo/
      4. You can keep your translations even if you don’t renewal you WPML subscriptions, WPML will still work but you won’t get updates.

  12. i had a license a while back, and only now have some time to revisit the site it was used on, and rebuild it; any way I can get the renewal price, instead of buying a new license? and, can you share if there’s a record of compatibility between wpml and beaver builder?

    • Hello,
      Thank you for your interest in WPML again.
      Your subscription has expired in September 2018. You can log into your old WPML account and buy WPML again. Only clients who renew without a break longer than 30 days can benefit from keeping the old renewing price and discounts. In your case, that break was too long so you would need to pay the full price again ($99). We are compatible with the Beaver Builder page builder: https://wpml.org/plugin/beaver-builder/

    • Yes, you can upgrade to the Multilingual CMS later and you will pay only the difference between the Blog and the CMS packages.

  13. Hi! I have a lot of pages on WordPress script. Will the translated page be indexed in Google? Example: I have about 40 articles on my domain. Domain indexation in Google search engine is 40 (checked site:https://www.xx.xx = 40). If I additionally add English, Spanish and German, is site=160 in the Google search engine (checked site: https://www.xx.xx = 160)? I know my English is not good (I don’t speak English) but I hope I wrote the question right. Have a nice day.

    • Hello,
      yes, your pages will be indexed in Google. When WPML translates a plage it creates a separate URL. You say you have 40 articles. Are these articles long? If you translate automatically with WPML you need translation credits. When you buy WPML you will get 90 000 credits for free in the package. But if you have 40 articles and these are very long you might need more credits. In case you need to buy extra credits here is the pricing: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

  14. Добрый день!
    Меня зовут Евгений. Наш сайт сделан с помощью WordPress и я ищу сервис, который позволит автоматически переводить наш сайт на все языки.
    Уточните, пожалуйста, я правильно понимаю, что WPML позволяет автоматически переводить весь сайт и показывать его на родном языке гостя из любой страны? Т.е. отпадает необходимость дублировать сайт на другие языки? У нас агентство по инвестициям и недвижимости в Словении.
    К примеру, житель Сербии забивает в Гугл запрос “недвижимость в Словении” на сербском языке и получает выдачу результатов на сербском. Потом он переходит на наш сайт и читает его уже переведённым на сербский язык? Или житель Китая, или Франции также будут читать наш сайт на своих родных языках?

    Заранее спасибо за ответ.
    У уважением, Евгений

    • Здравствуйте, спасибо за интерес к WPML.

      Обратите внимание, что очень немногие из наших клиентов переводят свой сайт на все языки. Большинство из них имеют 2-5 языков.

      Автоматический перевод вашего сайта более чем на 2-3 языка может стоить вам дополнительных денег. Когда вы покупаете WPML, вы бесплатно получаете 90 000 кредитов перевода, что позволит вам перевести 45 000 слов. Здесь вы можете увидеть калькулятор, который позволит вам оценить ваши расходы: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

      Мы платим за переводческие кредиты службам переводов, таким как Google Translate, DeepL и Microsoft. Машинный перевод никогда не бывает полностью бесплатным ни для кого.

      Лучше всего будет сделать следующее:
      1. Сначала настройте WPML только с одним иностранным языком
      2. Переведите его автоматически
      3. Посмотрите, как все идет, есть ли у вас какие-либо проблемы и сколько кредитов на перевод было использовано.
      4. Только после (если все работает) добавлять по одному другие языки

      Да, переведенные страницы будут видны в Google.

  15. Yesterday I purchased your product and did not received the confirmation email. I have not been able to download the product. I paid by PayPal transaction no (edited)

    My email is (edited) I am still interested in the product if you are able to solve my issue or else I will recall the payment. Thank you

    • Hello Mariela,
      I didn’t find any user with this email address in our system which makes me think you made a typo when providing the email during your purchase. I asked my colleagues who have access to financial data to try to find you by the translation number you provided. As soon as you manage to find you in our system we will fix your email and you will receive a new email with new credentials.

  16. Hi,

    I just wanted to confirm, with the cheapest plan, I can manually translate menu items, footers, and other navigational elements?

    Thanks

    • Hello Tom,
      menu items – yes but I’m not sure about the footer. To translate your footer, the CMS package might be required. It depends on how your footer is built. If you use page builders such as Elementor, Divi, WP Bakery, the Blog package won’t suffice for sure.

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