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37,028 Responses to “Pre-sales Questions”
When Automatic Translation is used on a web page will recurrent words on the following pages be charged every time from the free 90,000 translation credits I will get when buying the Multilingual CMS ?
Yes, because discounts are only for clients who keep renewing their subscriptions on regular basis. In your case, your subscription expired on February 25, 2023. You had switched to manual renewals and you must have missed your renewal date. We sent you 3 email reminders about this. Please use this form to explain your case and we see what we can do for you. You have been our client since 2020 so we will try to extend your expiry date manually so that you can buy again using the discount price but it’s a one-time thing because it causes us a lot of manual work. For the future please try to remember to renew on time or keep your automatic renewals. I will notify my colleague who handles the requests from this form to expect an email from you.
Здравствуйте!
Я планирую купить “Multilingual Agency” и устанавливать WPML на клиентские сайты. Можно ли ограничить количество кредитов автоматического перевода для каждого сайта?
Да, вы можете сделать это из своей учетной записи WPML, потому что вы назначаете кредиты каждому из ваших сайтов отдельно. Я думаю, вы уже задавали этот вопрос, и я ответил.
we are considering WPML for our new multilingual site. Before purchasing it we need to know if the plugin is compatible with the new WordPress Block Editor (we are using the theme Twenty Twenty-Three), as our website based on this.
I’m attempting to integrate with formidable forms. According to their documentation, the plugins WPML Multilingual CMS and WPML String Translation are required. Am I correct in assuming the Multilingual CMS subscription plan will include these plugins?
Your link sayes: “That in keeping the automatic translation times short, it means that if two pages include identical segments and are submitted to automatic translation in the same batch, it is not possible to form a translation memory entry from one page and apply it to the other. Instead, both segments will be automatically translated, and you will be charged for both.”
If I decide to translate only a portion of the website to save credits, how long should I wait for the “Translation memory” to save the translations I have previously created, before I can translate the rest of the website?
It’s instant. As soon as phrase A has been translated, it’s saved in the translation memory and this phrase will be pulled from the translation memory for other occurrences of the same phrase on the page A and also for the other pages that will be translated soon afrer translating page A.
Hi. May I know whether the cost of Multilingual CMS $99 is monthly/yearly/one time charge? And what happens after one year? Also May I know what is the meaning of 3 production and 9 development that comes under websites?
You pay $99 for the first year and about $74 for each next year (we give 25% discount for loyal clients). Renewals are optional and if you decide to cancel your subscription (which you can do at any time from within your WPML account page) you can still use WPML and keep your translations but without updates. Sites that you register as “development” will have a small banner added to your site’s footer saying that this is a development site. We introduced this feature to allow our clients to use WPML on more than 3 websites if they also have staging/testing environments. If you are testing WPML on a copy of your site, feel free to register it as “development” instead of production. With the CMS package, you can register 3 production sites and in addition, 9 sites as development sites. 12 websites in total. You can register and unregister your sites as many times as you want but you cannot get over the limits we have: 3 production sites and 9 development sites at a given time.
We bought WPML about a 1.5y agos. We bought it under the assumption, that WP does not include breaking changes in most updates.
Appearently we were wrong, since one day after our WPML support ran out (26.10.2022), an update came out.
Now it is broken since we updated WP. We want to update WP regularly, since it does not guarantee security patches are backported.
Now to my question:
How often does WPML experience breaking changes? Yearly, bi-yearly, every five years?
Hello Carl,
Yes, you can pay with your credit card directly by selecting Alternative payment method during checkout. Right below the PayPal/credit card option.
Hello Zuzana,
We haven’t tested Chaplin theme but it doesn’t mean it won’t work.
You can try WPML and if you need any help, our support team will assist you.
You have up to 30 days to do this and ask for a refund if it doesn’t suit your needs. https://wpml.org/purchase/refunds/
Here is a list of the themes we have tested https://wpml.org/theme/
1) I’m wondering how I can have a quote / price range for the translation of my whole blog (I have a lot of articles and pages to translate): I’m looking to have an idea of the overall expenses for this project [purchase of the plugin + the translation process] (I want to translate it from french to english).
What would be the best option ? I want to generate an automatic translation first.
2) If I decide to revamp few pages / articles in few weeks/months (post translation), what’s going on exactly? Do I need to translate everything again or not?
I have a real estate site set up with the Houzez theme and I’m wondering if it’s possible with WPML to switch currencies automatically when changing the language.
Am I correct and the only option to test whether WPML would work with an already existing page or not (grown organically over years to customer’s wishes with many plugins and scripted stuff) is to buy it, try it and – if it doesn’t work – apply for a refund?
That’s correct. Demo sites we used to offer didn’t prove to work well because our clients want to test it with their own setup, their theme and list of plugins.
I am trying to update wpml plugin versions. However, I need to login to wpml to do so, but I do not have the username or password. I am writing on behalf of a nonprofit organization for the parentsthrive.org site, as well as cpcqc.org.
I’m wondering if either of those are in your system, and if you can tell me what username we set it up with, and whether we have some nonprofit discount, or if we need to purchase again?
Hello Peter,
I did not find any account registered for either of these urls.
Do you know if you received the non-profit discount from us before?
Can you trace any possible name or email address who may have contacted us about this?
If so, can you send me the details to hello@wpml.org
Hi there, we are currently using this plug-in on our website and we are wanting to upgrade but I cannot find our login details. Are you able to please assist me urgently as we need to update the plugin. Many thanks, Candice
Hello, I cannot find you in our system by the email you posted this comment with. Also the website you added when posting the comment gets 404 so I cannot find by the registered websites either. Please use this form to provide us with more details about you so we can find you in our system: https://wpml.org/home/contact-us/ in some other ways
There is no user in our system with the email address you posted this comment with. Please use this form and give us more hints how we can find you in our system: https://wpml.org/home/contact-us/contact-form/ For example share your website.
Dear support team, I’d like to ask you if your plug-in supports the multi language website translation from Italian to those four languages: English, Portuguese, Russian & Hebrew. Would you please to be so kind to check my website and tell me if it’s possible to be translated from Italian to those 4 languages. Thank you very much for cooperation. Best wishes.
Hello,
your site uses the WP Bakery plugin which is compatible with WPML. You could be able to translate your websites into the four languages you listed: English, Portuguese, Russian & Hebrew. Automatic translations are supported for all these languages. https://ate.wpml.org/mt_langs You can also edit machine translations if needed.
Hello, yearly renewals are optional and are needed only for getting new versions and access to our support assistance. You can cancel your subscription at any time and still use WPML (but without updates). If you decide to renew, you pay 75% of the initial price for the next year.
Hi, I have used the contact form you have sent across. I think our web company set this account up on our behalf a few years ago so we would not have an account ourselves. We are no longer in contact with them either.
I have a relative complex gravity form based checkout process on my website with different email html notifications. I know you can translate the forms but Can I also translate the html notifications with the plug-in?
Hello Fernando,
WPML is compatible with Gravity forms and you can translate email notifications too. I can see that our documentation doesn’t cover how you translate notifications. It should be possible via the String Translation panel, please check this forum thread: https://wpml.org/forums/topic/translating-gravity-forms-notifications-with-wpml/ and I will double-check with our Compatibility Team.
When Automatic Translation is used on a web page will recurrent words on the following pages be charged every time from the free 90,000 translation credits I will get when buying the Multilingual CMS ?
Hello,
recurrent words, actually phrases will be pulled from the so-called translation memory which doesn’t require using translation credits. You can read more about the Translation memory here: https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/
Hi
i dont get the renew price when i move to site from the email, even i dont get the after renew price but i got 199 dollars!
Thank you
Yes, because discounts are only for clients who keep renewing their subscriptions on regular basis. In your case, your subscription expired on February 25, 2023. You had switched to manual renewals and you must have missed your renewal date. We sent you 3 email reminders about this. Please use this form to explain your case and we see what we can do for you. You have been our client since 2020 so we will try to extend your expiry date manually so that you can buy again using the discount price but it’s a one-time thing because it causes us a lot of manual work. For the future please try to remember to renew on time or keep your automatic renewals. I will notify my colleague who handles the requests from this form to expect an email from you.
Здравствуйте!
Я планирую купить “Multilingual Agency” и устанавливать WPML на клиентские сайты. Можно ли ограничить количество кредитов автоматического перевода для каждого сайта?
Да, вы можете сделать это из своей учетной записи WPML, потому что вы назначаете кредиты каждому из ваших сайтов отдельно. Я думаю, вы уже задавали этот вопрос, и я ответил.
Dear WPML Team,
we are considering WPML for our new multilingual site. Before purchasing it we need to know if the plugin is compatible with the new WordPress Block Editor (we are using the theme Twenty Twenty-Three), as our website based on this.
Thank you and have a great day ahead!
Yes, WPML is compatible with the new WordPress Block Editor.
I’m attempting to integrate with formidable forms. According to their documentation, the plugins WPML Multilingual CMS and WPML String Translation are required. Am I correct in assuming the Multilingual CMS subscription plan will include these plugins?
That’s correct. You need the Multilingual package in this case.
Thank you for the answer.
Your link sayes: “That in keeping the automatic translation times short, it means that if two pages include identical segments and are submitted to automatic translation in the same batch, it is not possible to form a translation memory entry from one page and apply it to the other. Instead, both segments will be automatically translated, and you will be charged for both.”
If I decide to translate only a portion of the website to save credits, how long should I wait for the “Translation memory” to save the translations I have previously created, before I can translate the rest of the website?
It’s instant. As soon as phrase A has been translated, it’s saved in the translation memory and this phrase will be pulled from the translation memory for other occurrences of the same phrase on the page A and also for the other pages that will be translated soon afrer translating page A.
Hi. May I know whether the cost of Multilingual CMS $99 is monthly/yearly/one time charge? And what happens after one year? Also May I know what is the meaning of 3 production and 9 development that comes under websites?
You pay $99 for the first year and about $74 for each next year (we give 25% discount for loyal clients). Renewals are optional and if you decide to cancel your subscription (which you can do at any time from within your WPML account page) you can still use WPML and keep your translations but without updates. Sites that you register as “development” will have a small banner added to your site’s footer saying that this is a development site. We introduced this feature to allow our clients to use WPML on more than 3 websites if they also have staging/testing environments. If you are testing WPML on a copy of your site, feel free to register it as “development” instead of production. With the CMS package, you can register 3 production sites and in addition, 9 sites as development sites. 12 websites in total. You can register and unregister your sites as many times as you want but you cannot get over the limits we have: 3 production sites and 9 development sites at a given time.
We bought WPML about a 1.5y agos. We bought it under the assumption, that WP does not include breaking changes in most updates.
Appearently we were wrong, since one day after our WPML support ran out (26.10.2022), an update came out.
Now it is broken since we updated WP. We want to update WP regularly, since it does not guarantee security patches are backported.
Now to my question:
How often does WPML experience breaking changes? Yearly, bi-yearly, every five years?
Best regards,
Hello,
I’d say “yearly” because there are 3 major updates of WordPress each year which introduce some big changes as it happened in November 2022 https://wpml.org/changelog/2022/10/wpml-4-5-12-updates-for-wordpress-6-1/
We know that WP 6.2 will introduce some conflicts with WPML again but this time only for users who use the languages witcher block – please check this one: https://wpml.org/changelog/2023/03/wpml-4-6-3-getting-ready-for-wordpress-6-2/
Hi,
is it possible to place an order by credit card for the first time purchase? I only got the Paypal Option but would prefer paying by credit card.
Thanks,
Carl
Hello Carl,
Yes, you can pay with your credit card directly by selecting Alternative payment method during checkout. Right below the PayPal/credit card option.
Kind regards,
Hi,
I use on this website https://www.fpohybu.cz/ and I need WPML for translation.
Does it work ok with theme Chaplin?
Thank you for your answer.
Zuzana
Hello Zuzana,
We haven’t tested Chaplin theme but it doesn’t mean it won’t work.
You can try WPML and if you need any help, our support team will assist you.
You have up to 30 days to do this and ask for a refund if it doesn’t suit your needs.
https://wpml.org/purchase/refunds/
Here is a list of the themes we have tested https://wpml.org/theme/
Kind regards
Dear support team,
1) I’m wondering how I can have a quote / price range for the translation of my whole blog (I have a lot of articles and pages to translate): I’m looking to have an idea of the overall expenses for this project [purchase of the plugin + the translation process] (I want to translate it from french to english).
What would be the best option ? I want to generate an automatic translation first.
2) If I decide to revamp few pages / articles in few weeks/months (post translation), what’s going on exactly? Do I need to translate everything again or not?
Thanks!
Hello,
You’re welcome to get an estimate of your translation costs using our calculator https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
If you add new content to translate, we will charge you only for the new content. Our Translation Memory keeps record of the already translated content and we will not charge you again for this.
Kind regards,
I have a real estate site set up with the Houzez theme and I’m wondering if it’s possible with WPML to switch currencies automatically when changing the language.
Thanks.
Hello,
WPML is compatible with Houzez. Yes, you can assign currencies to languages and if you switch the language the appropriate currency will be applied. For this, you need to use WPML with the WooCommerce Multilingual plugin (included in the CMS or/and Agency packages). Here’s the documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
HI Team
We are considering WPML for our new multilingual site , so is there any adons you guys are offering with WPML Multilingual CMS?
Here’s the list of plugins available in the package:
– WPML Multilingual CMS
– String Translation
– Media Translation
– WooCommerce Multilingual & Multicurrency
– Gravity Forms Multilingual
– Contact Form 7 Multilingual
– Ninja Forms Multilingual
– WPForms Multilingual
– BuddyPress Multilingual
– Advanced Custom Fields Multilingual
– WP All Import Multilingual
– MailChimp Multilingual
– WPML SEO
– Toolset Types
– Sticky Links
– CMS Navigation
Am I correct and the only option to test whether WPML would work with an already existing page or not (grown organically over years to customer’s wishes with many plugins and scripted stuff) is to buy it, try it and – if it doesn’t work – apply for a refund?
Thanks – Michael
That’s correct. Demo sites we used to offer didn’t prove to work well because our clients want to test it with their own setup, their theme and list of plugins.
Hello,
I’m not using Woocommerce, I meant for the property prices. Is it still possible?
Thanks.
No, I’m sorry but the currency mode is designed for the WooCommrce plugin.
Hello,
I am trying to update wpml plugin versions. However, I need to login to wpml to do so, but I do not have the username or password. I am writing on behalf of a nonprofit organization for the parentsthrive.org site, as well as cpcqc.org.
I’m wondering if either of those are in your system, and if you can tell me what username we set it up with, and whether we have some nonprofit discount, or if we need to purchase again?
Thank you,
Peter
Hello Peter,
I did not find any account registered for either of these urls.
Do you know if you received the non-profit discount from us before?
Can you trace any possible name or email address who may have contacted us about this?
If so, can you send me the details to hello@wpml.org
Thanks!
Hello,
is the “Blog” license ($39) enough to fully translate a theme from Avada (https://avada.com/prebuilt-websites/)?
Regards
Maciej
Hello,
no, to translate the Avada theme you need to use the CMS package:https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/
Hello Agnes,
is the price of renewing the “CMS” license in the next year $99 or is there any discount? Thank you.
Regards
Maciej
Renewals cost 75% of the original price and are optional, so for the next year you will pay about $74.
Hi there, we are currently using this plug-in on our website and we are wanting to upgrade but I cannot find our login details. Are you able to please assist me urgently as we need to update the plugin. Many thanks, Candice
Hello, I cannot find you in our system by the email you posted this comment with. Also the website you added when posting the comment gets 404 so I cannot find by the registered websites either. Please use this form to provide us with more details about you so we can find you in our system: https://wpml.org/home/contact-us/ in some other ways
This is the contact form: https://wpml.org/home/contact-us/contact-form/ My previous link wasn’t detailed enough.
Hi Guys, your log in is not working. We can not reset our password. Please help here.
There is no user in our system with the email address you posted this comment with. Please use this form and give us more hints how we can find you in our system: https://wpml.org/home/contact-us/contact-form/ For example share your website.
Dear support team, I’d like to ask you if your plug-in supports the multi language website translation from Italian to those four languages: English, Portuguese, Russian & Hebrew. Would you please to be so kind to check my website and tell me if it’s possible to be translated from Italian to those 4 languages. Thank you very much for cooperation. Best wishes.
Hello,
your site uses the WP Bakery plugin which is compatible with WPML. You could be able to translate your websites into the four languages you listed: English, Portuguese, Russian & Hebrew. Automatic translations are supported for all these languages. https://ate.wpml.org/mt_langs You can also edit machine translations if needed.
Hello if i get the plugin i need to pay it every year. Let me know please.
Hello, yearly renewals are optional and are needed only for getting new versions and access to our support assistance. You can cancel your subscription at any time and still use WPML (but without updates). If you decide to renew, you pay 75% of the initial price for the next year.
Hi, I have used the contact form you have sent across. I think our web company set this account up on our behalf a few years ago so we would not have an account ourselves. We are no longer in contact with them either.
Thank you
Candice
Thank you. Buying WPML again with your email address seems to be the only option for you in that case.
We are interested in using WPML for WC site with about 250 products. It is in one language now, but we need to have it in 3 additional languages.
Can we use automatic translation for each product so it translates all product description details, without having to manually type the text?
Thank you
Hello Tom,
Yes, you can translate the product description with automatic translation https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translating-products-automatically
Hello,
I have a relative complex gravity form based checkout process on my website with different email html notifications. I know you can translate the forms but Can I also translate the html notifications with the plug-in?
Thank you for your help
Hello Fernando,
WPML is compatible with Gravity forms and you can translate email notifications too. I can see that our documentation doesn’t cover how you translate notifications. It should be possible via the String Translation panel, please check this forum thread: https://wpml.org/forums/topic/translating-gravity-forms-notifications-with-wpml/ and I will double-check with our Compatibility Team.