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37,018 Responses to “Pre-sales Questions”

  1. I need our French Website to be Translated into German, Italian and English
    We already installed WPML Tool, the original Language is already German but we need to change it to French and translate everything.

    We don’t know how to use the app and we ask for help, somebody who could do that – we pay for the service of course.
    Please answer per email, so I will submit you the site I am talking about.

    Kind regards
    Dumbledore

    • Hello,
      Yes, it would be great to see your website. I cannot find you in our system. I assume that you purchased WPML with a different email address. Let me email you to provide you with the options and ask for the website.

  2. hi there, i bought cms plan for my client, but i put the wrong email, using my paypal.
    If i try to use my paypal email to change the info the page log me to my personal account (that is expired so no access to support).
    What can i do?
    no assistance at all
    Should i request refund from paypal?

  3. I habe purchased “Multilingual CMS” in 2018, now plugin says “invalid”, cannot open support tickend since “not a payung user”. What can I do? Order #1504485

  4. Bonjour,

    J’ai créé un site web pour un client et j’ai installé le module de traduction GT TRanslate. J’aimerai chnager et désormais utiliser votre module de traduction mais avant ça je voudrai savoir ce que va devenir toutes les traductions que j’ai déjà réalisé avec GT TRanslate une fois que j’aurai désinstallé leur plugin et installé le votre.

    Est ce que j’aurai toujours mes traductions ?
    Est ce qu’il faudra que je recommence tout ?
    Comment faire pour ne pas tout perdre ?

  5. Good morning,

    I created a website for a client and installed the GT TRanslate translation module. I would like to change and now use your translation module but before that I would like to know what will become of all the translations that I have already done with GT TRanslate once I have uninstalled their plugin and installed yours.

    Will I still have my translations?
    Do I have to start all over again?
    How not to lose everything?

  6. Hi! Help…

    We need automatic translations to work only for a specific blog page.

    The other pages must be translated according to the content entered by the admin panel.

    It is possible?

    • Hello,
      yes, you can use automatic translation only for selected pages. In this case, don’t select “Translate Eveyrthing” when setting up WPML.

    • Hello,
      thank you for providing the name of your theme and the link to its site.
      Unfortunately, WPML is not compatible with this theme and it won’t meet your objectives.

  7. Hello, We have a WordPress Multisite for these country /CA /US /FR /DE , etc. Do we need to use Canonical URL when we have WPML Multi language?

  8. Hello,
    I need to translate the content of my flutter app (already published in Google Play Store ‘Medima Store’). The app has the feature of translating to Arabic, but it only translates the menus, not the product’s content to Arabic (name, description, etc.).

    Can your plugins be integrated somehow to translate the app content when the user switches the language (from the app itself)?

    Thanks
    Taher

    • Hello,
      WPML is a WordPress plugin and it’s meant for translating WordPress sites. Our company works on a separate product that will allow you to translate other apps too. This is still under development.

  9. 1. Compatibility and Suitability: Will WPML be compatible with our current theme and other installed plugins? (Can I email the system info?)
    2. Precautions and Complexity: Are there any precautions or specific steps we should take before permanently making the switch from Translate Press? Considering the complexity of WPML compared to Translate Press, are there any additional considerations or recommendation you can provide to ensure a smooth transition?

    For qtn 2 -> would it be good if I set up a staging website and use WPML as the translation plugin? Once all the translations are done, I will launch in ‘live’ site.

    Hope to hear from you. Many thanks in advance.

    • Hello,
      1. Of course, I will send you an email where you can share this info with me.
      2. You cannot use WPML and Translate Press at the same time. You will need to disable TP and retranslate your site using WPML. Yes, you can start on a staging website and then migrate your site.

  10. Hi, Good day to you. I have suggested to my client to switch from Translate Press to WPML. However, the client had some comments. Wonder if you can answer them? Many thanks in advance.

    1. Compatibility and Suitability: Will WPML be compatible with our current theme and other installed plugins? (Can I email separately the system info?)
    2. Precautions and Complexity: Are there any precautions or specific steps we should take before permanently making the switch from Translate Press? Considering the complexity of WPML compared to Translate Press, are there any additional considerations or recommendation you can provide to ensure a smooth transition?

    For Qtn 2: Would it be good if I create a staging website, install WPML and move all the translations from the existing site to the staging and once completed, then launch it to the ‘live’ site?

  11. I purchased but the page gives credit card denied error. I am in Spain, however the mobile application of my bank has asked me for confirmation and I have done it but I still have the error.

    On the other hand I had a hard time finding a way to communicate with you for this fact, I would appreciate for future users a more effective method of contact, to ask you within WPML about this problem I have to buy, and I am supposed to have bought. I look forward to your comments, thank you.

  12. Hi, im a little bit confused with the information i see here. Im interested to translate a website with woocommerce. In addition to WPML i need to buy another plugin (woocommerce multilingual) to make it work with woocommerce? Did i understand right?…

    Another thing… aside from this forum, i dont see any way to contact support. Is it there any other way to do it?.

    Thanks,

    • Hello,
      Woocommerce Multilingual plugin ins included in the CMS package, so you need to buy only the Multilingual CMS package.
      To contact our support you need to be log into your WPML account. Then you need to go here: https://wpml.org/forums/forum/english-support/ if there is someone evailable to chat, you will see the chat option, if there is nonone at that moment, you will open a regular ticket

  13. Hello,

    I am really confused on your different price structure and I don’t want to over pay or ongoing charges if no need it.

    We are doing a new website (later time maybe to be 1 or 2 additional websites) . We don’t do e-commerce, blogs etc just a passive content to show what the company do, how etc like company profile. The new websites text content its about 3,000 words and looking to be able to translate on 3 or 4 languages all fix content (once insert content in english users will open in their desire language of choice or geolocation oriented).

    Based on the above escenario, can you please let me what would be my best options?

    I appreciate your help.

    Jimmy

  14. Due to error message sending this, I am not sure if you got my previous message, but here is a copy.

    Hi,

    I am really confused on your different price structure and I don’t want to over pay or ongoing charges if no need it.

    We are doing a new website (later time maybe to be 1 or 2 additional websites) . We don’t do e-commerce, blogs etc just a passive content to show what the company do, how etc like company profile. The new websites text content its about 3,000 words and looking to be able to translate on 3 or 4 languages all fix content (once insert content in english users will open in their desire language of choice or geolocation oriented).

    Based on the above escenario, can you please let me what would be my best options?

    I appreciate your help.

    Jim

  15. Thanks for your response.

    Based in your answers, if I buy the CMS Package I will have 90,000 credits and assuming the same escenario of 1 website with 3 languages ( 1 default + 2 translated) with no blog, or any “active” change of text content (passive website) the cost for the 6,000 words will be around 12,000 credits and if it is like this, the remain of the credits (78,000 credits):
    1 – Credits can be use for other website with the domain ?
    2- Credits can be use for renewals? or
    3- Credits are lost?

    Please advice,

  16. Hey, I wanted to know if I could only translate certain pages rather than the entire website.
    For example, if I wanted to translate the about page into Spanish, and Mandarin, would I be able to do that or would I need to translate the entire website to Spanish and Mandarin?

  17. We are looking to hire WPML, but we still have a few issues to resolve. Once we place the translation option on our pages – do we have to pay for the translation for every page or is it on demand? In other words – do we have to translate our website all at once? We have a lot of content, and it would be very costly.
    Our second inquiry is on the library of specific terms. We use a lot of terms in other languages, and we would like to include these terms in the library, so they won’t be translated with the rest of the content. Does this library apply to the website as a whole?
    Thank you for your attention.
    Sincerely,
    Tamara

    • Hello Tamara,
      Thanks for your interest. See below:
      Once we place the translation option on our pages – do we have to pay for the translation for every page or is it on demand? In other words – do we have to translate our website all at once? We have a lot of content, and it would be very costly.
      When you install WPML on your site, it will ask you whether you want to translate your whole site or select what part/pages you want to translate. The translation is done in the backend and you need to publish it to make it accesible to visitors. It will also offer to translate your content automatically. If you prefer manual or professional translation, you can switch.
      https://wpml.org/documentation/translating-your-contents/
      When the translation is done, we charge you for it; but the translation remains on yur site and you will not get charged again every time a visitor changes languages-

      Our second inquiry is on the library of specific terms. We use a lot of terms in other languages, and we would like to include these terms in the library, so they won’t be translated with the rest of the content. Does this library apply to the website as a whole?
      You can add these terms to your glossary and they will not be translated.
      More details here https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/

  18. I’ve been looking through the documentation related to terms of service and all that to answer some questions for our legal team, but I’m having trouble finding any references. Do you warrant anything, and where are those terms enumerated? Do you have a limitation of liability with WPML, and similarly, where can I find that information?

  19. Hello.
    We recently experienced the malware infection of the website and had to restore and migrate it to a different hosting system. In the process we lost WPML plugin and the site owner couldn’t find any traces of his purchase (it has been done over 5 years ago).
    However, the website’s WordPress database seems to retain all *icl* tables and the custom translation of the content is in there.

    If we buy the WPML license for multi language plugin would we be able to install it on our website and to pick up all existing translations automatically? Will you help/guide us through the process?

    Thank you for cooperation and timely answer!
    Konstantin

    • Hello Konstantin,

      I understand from your description that you have lost the php files in your ../wp-content/plugins/sitepress-multilingual-cms directory, but your site’s database is still intact and unchanged. You now need to know if you restore a copy of the files that are normally in this directory when installing our plugin, if the translated content will then appear.

      If this is correct, then the restoration of the plugin files is the same process as if you were to have done a manual upgrade to the plugin. As long as the database settings are untouched, then the restoration of the plugin files should allow you to view your translations as they currently exist in your database.

      You MIGHT encounter some issues if you have also changed the domain name. But if you only changed the hosting platform without any change in the URL formats, you should be fine.

      You wrote: Will you help/guide us through the process?
      Answer: Yes, our support staff should be able to help you. For good measure, always have and save a backup of your site.

      I hope this answers your question.

  20. Hi there, I was building my client’s website and we will use WPML when the site is built. The client wants to translate all the Traditional Chinses content to English.

    The theme and system were English in the first place. When building the site, I added Traditional Chinese into the site content such as the header, menu, footer etc.

    As I know, after installing the WPML I will need to determine the primary language. In this case, should I choose Eng or Traditional Chinese? Anything documentation or cautions I have to be aware of? Thanks.

    • Hello Josh,

      At the time of installation, you should choose the active language you current site content is in. From what you have written, this would be Traditional Chinese. This action will add a language tag of “Traditional Chinese” to all existing user content.

      You wrote: “I added Traditional Chinese into the site content such as the header, menu, footer etc.”
      If this was done via widgets, then they will also be appropriately tagged when choosing the primary language. If you see that any theme/plugins strings are inappropriately tagged with the wrong language, you can change the language assignment after WPML CMS installation by following this article:

      https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

      If you, however, added Traditional Chinese content via php templates and hard-coded strings, then you should be sure to scan your theme/plugins after installation and thereafter check that these particular strings are correctly tagged with the correct language. If they are not, you can change them following the above cited article. To see how to scan themes/plugins, please review this article:
      https://wpml.org/documentation/getting-started-guide/string-translation/#changing-the-language-of-strings

      I hope this response answers your question.

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