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36,143 Responses to “Pre-sales Questions”

  1. My website based on alidropship plugin and theme “Dali theme”. I want to ask if i could have two versions on my website using the $99 plan?

    Aslo more important for how many website can i use it? It says 3 production and 9 development website but i didn’t understand what does that mean?

    • Yes, if you buy the Multilingual CMS package, you can use WPML on 1, 2 or 3 production websites.
      Sites that you register as “development” will have a small banner added to your site’s footer saying that this is a development site. A similar banner will be displayed on your WordPress admin too. We introduced this feature to allow our clients to use WPML on more than 3 websites if they also have staging/testing environments. If you are testing WPML on a copy of your site, feel free to register it as “development” instead of production. With the CMS package, you can register 3 production sites and in addition, 9 sites as development sites. 12 websites in total. You can register and unregister your sites as many times as you want but you cannot get over the limits we have: 3 production sites and 9 development sites at a given time.

  2. Hello how are you? If someone enter to my site with wpml activated and he has the browser in Spanish, will the site translate automatically to Spanish? If other person enter to my site and has his browser in English will the site translate to English automatically? Thank you

    • Hello,
      no, WPML doesn’t work this way. You need to translate your site (on the backend) before the translations are available for your visitors. Yes, you can use automatic translations as well and as soon as your site is translated (or at least certain pages) it will be available for your visitors in these languages. This video will help you understand how WPML works:

  3. Hello. Is wpml compatible with my website, it’s a version before WordPress 3.0? I just want to translate it in Greek and to can edit my texts both in my blog and eshop. Also, if I buy it can I use it also to my course website (it’s similar to my original website).. can I also use it there? Or it’s only for one website? Thank you in advance!

    • Hello Maria,
      WordPress 3.0? Are you sure it’s WP 3.0? It’s a veeeeeeery old version of WordPress. No, WPML won’t work with such an old version of WP. YOu would ned to update your site first to the most recent version of WordPress, which is 4.6.1. If you buy the CMS Multilingual package you can use WPML on 3 sites.

  4. Hi there,

    For email on my online shop I am using yaymail plugin and now I am looking for a plugging to help me translate all my pages and that allow me to do it manually and correct any automatic translation.

    All your paid versions use integration with yaymail plugin?


  5. Hello there,

    I hope that you’re doing great today!

    I was wondering if you will have any special sale for Black Friday this year.

    Thank you and have a great day!


    Gonzalo Mongrut

    • Hello,
      WPML is a plugin that allow you to run your site in many languages. It doesn’t have any built-in feature that supports text to speech but the websites using WPML can be read by screen readers because these are regular WordPress websites.

  6. Hi
    regarding translation, I need info about these points please:

    1- Does WPML create dedicated language URLs for every language like subdirectories or subdomains so Google can index original and

    2- Does WPML support hreflang tags?

    3- Does WPML support metadata translation and image alt tags?


    • Hello,
      1. Yes, it does. WPML supports both subdirectories an subdomains. Vast majority of our clients select subdirectories. Please check the showcase with examples:
      2. Yes, it does. Hreflang tags are generated automatically for each language.
      3. Yes, it does. WPML is compatible with the most popular SEO plugins and allows you to translate metadata translation and image alt tags.

  7. Hi
    in the features:
    Page Builders support
    Translate your designs from Elementor and other page builders.

    Can you please list the builders you support?


  8. Hello
    We are interested in your services but we want to ask first if you support American Spanish (and not only European Spanish), since there are regional differences and our Spanish Speaking customers are mainly Latin Americans so we need to make sure to cater for their needs
    Hope to hear back from you soon
    Thank You,

  9. Hi,

    I have changed my website structure and I am going away from multilanguage support in general.

    Have a lifetime licence and I would like to sell it further as I have no usage anymore for it.

    Is this possible? If so, can I ask in a public FB Group if someone wants to buy my WMPL licence?

    Beside this… your support was great and I appreciated to work with you.

    Thanks a lot!

    • Hello Magdalena,
      Thanks for checking in with us about this and for your nice feedback.
      The only legit place where a user can buy a subscription is our Purchase page.
      Having said this, you are welcome to transfer your account to any person you want. This will completely remove you from the account and will grant full access to the new account owner, who will be able to manage the sites registered in the account and access the rest of the WPML features in a lifetime account.

  10. Hi again,

    I have another doubt about tha basic package of WPML for woocommerce. We don’t need to translate product’s description, so you answered me before that blog version would be fine. But shall we be able to translate the buttons inside product page? (i. e. “Add to cart” button).

    Thank you, and sorry for my English.

    • To be clear: with the Blog package you cannot translate WooCommerce products at all, not only their descriptions. Text strings such as “Add to cart”, “View cart”, “Product A has been added to your cart.” etc. can be translated via the “WPML String Translation” plugin, which is not available in the Blog package either (again, you need the Blog package). But please check if WooCommerce plugin itself have already been translated to your language. Strings such as “Add to cart”, “View cart” are often provided with the plugin translation files and you can check this here: Please click on the Languages See all 67 on the sidebar and you will see if this plugins has been translated to your language. If it was, you don’t need to translate these strings again.

  11. I write in the VAT field and it says that it is not compatible with the EU regulations. while our company’s VAT is written in VIES and it is registered in the EU and I write it to you, no VAT reverse charge is applied

  12. Hi,

    I have a bilingual WooCommerce site made with Brizy builder, that uses another translator plugin. If I’m to switch to WPML, will I be able to migrate my existing translations? Also does it automatically redirect users to their preferred language depending on the browser settings? Thanks.

  13. We are looking at using WMPL for translation of 2 languages and will extend that number to 7 in future. This will be done in the folder method not the sub-domain method. Can you tell me if one license will suffice? Thanks

    • Hello Ben,
      The number of languages that you use in your website doesn’t matter for choosing a license, the question that you need to make about your project is which kind of content you need to translate and how you will do it? For example, if you are working in a project with WooCommerce, page builders, theme options or if you need to use our Advanced Translator and its automatic translation, you should go with a Multilingual CMS license.
      I hope it helps.

  14. I have a website that is primarily English, but has a Spanish area. It was built with a separate menu item for Spanish, and has Spanish pages, including the archive page for the Spanish Blog Articles.

    We have a directory structure of for English and for Spanish.

    Our existing Spanish pages and posts show up with URLs that begin with the appropriate

    I have translated the pages and posts that are currently in Spanish.

    If I were to purchase WPML, will it erase my existing translations? Or will it just add to them? Also, ideally, I want to change things so that there is a Spanish menu for Spanish pages, and an English menu for English pages, with a language switcher. (I already have separate header, footer, and sidebars depending on language.)

    So, again, will this be a problem to integrate WPML? The only reason I’m looking at it is that translating the hundreds of blog posts is going to take me forever if I have to do it myself.


    • Hello Rick,
      WPML won’t delete your already created pages in the backend, however must probably they will stop working in the front-end as you are using a domain/es/slug/ structure and WPML will take it over. I’m not sure about it as it will depend on how you crated this URL structure.
      Anyway, in that case, you should manually set your already created pages as Spanish translations. Once you do it, they will start automatically working with WPML and our language switcher.
      You will find more information about how to do it on this link:
      I hope it helps.

    • Hello Peter,
      No, I am afraid there are reported issues with Thrivethemes and it is not currently working with WPML.

      Thanks for your interest

  15. Can you provide a link to your security page, or, provide information regarding any penetration testing you’ve had performed and their results? Thank you!

    • Hello,
      I’m not sure I understand your question. Can you provide me more contact please? If your site has security issues with WPML, please use our forum and open a ticket. Your issue will be escalated to our developers if we see the volubility your are reporting to be fixed with priority.

  16. Hello,

    I would like some explanations regarding the following points below:

    1. What do 90,000 translation credits for Multilingual CMS mean?

    2. Will the translation be done once for all languages, then, when an online visitor comes to the website, the visitor sees the already translated text or will be text be newly translated at the time the online visitor comes to the website?

    3. How many words or characters are equivalent to these 90,000 translation credits?

    4. If I purchase the Multilingual CMS and it breaks my website, what are my available options?

    Thanks in advance.

    Kind regards

    • Hello,
      Thank you for your interest in WPML.
      1. To use automatic translation in WPML, you need to have translation credits. When purchasing the Multilingual CMS you will get 90 000 credits for free. You will see them in your WPML account and you can assign some of them or all to your WPML sites. 1 word = 2 credits for DeepL and Google Translate or 1 word = 1 credits if you decided you use the Miscrosoft translation engine. DeepL is the default in WPML. So you will translate 45 000 words with these 90 000 credits. When you run out of credits you will need to buy more. Please check the details and the pricing here:
      2. This is how WPML works: the translation is done on the backend and the translations are saved both in your WordPress database (and also in our cloud to use the so-called translation memory). This means, that the translation needs to be triggered by you, the site admin (not by the visitors) in advanced. It’s like creating a page in WordPress but for another language. The page needs to be created by the admin/editor on the backend to be visible for the end users. Yes, this works differently compared to our competitors (TranslatePress or Weglot) but this way you can control all your translations and the translation process. You can also translate automatically in bulk.
      3. 45 000 words for DeepL/Google and 90 000 words for Microsoft.
      4. If there is a critical error (which is highly unlikely but might happen), you need to disable the WPML plugin and open a support ticket to report this. Our supporters will help you. If there are some issues with broken layout for translations, you can hide the language from the front-end (we have an option in WPML settings for this), open a support ticket to sort this out. We provide live chat and regular support.

  17. Hi,

    I currently have a Woocommerce website and all is running well. I use the following plugins/extensions:

    Astra Pro: by Brainstorm Force – 4.5.0
    Starter Templates: by Brainstorm Force – 3.4.6
    AutomateWoo: by WooCommerce – 6.0.9
    Code Snippets: by Code Snippets Pro – 3.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.8.3
    GTM4WP: by Thomas Geiger – 1.18.1
    Helpie FAQ (Premium): by HelpieWP – 1.13
    Printful Integration for WooCommerce: by Printful – 2.2.5
    Redirection: by John Godley – 5.3.10
    SiteOrigin CSS: by SiteOrigin – 1.5.9
    Ultimate Addons for Contact Form 7: by Themefic – 3.2.10
    Spectra: by Brainstorm Force – 2.10.1
    Payment Plugins for Stripe WooCommerce: by Payment Plugins – 3.3.51
    WooCommerce Bookings: by WooCommerce – 2.0.5
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.2
    WooCommerce Xero Integration: by WooCommerce – 1.8.1
    WooCommerce: by Automattic – 8.3.0
    Yoast SEO: by Team Yoast – 21.5
    WP Rocket: by WP Media – 3.15.4
    YayCurrency Pro: by YayCommerce – 2.4.0
    YayMail Addon for AutomateWoo: by YayCommerce – 2.2
    YayMail Premium Addon for WooCommerce Bookings: by YayCommerce – 1.3
    YayMail Pro – WooCommerce Email Customizer: by YayCommerce – 3.4
    YITH WooCommerce Product Add-ons & Extra Options Premium: by YITH – 4.5.0

    As you will see I use YayCommerce’s YayCurrency for displaying multiple currencies.

    I see that WPML also offers a currency extension. If I add WPML Multi Language + Woocommerce plugins am I best to use your currency extension and remove the YayCommerce one?

    Also, do you see and incompatible plugins I already have/use?


    • Hello Billy,
      We recommend you to install only one extension for the same feature. However, you can activate and deactivate our Multicurrency feature from WooCommerce Multilingual. In that way, you can select the tool that better works for your project.
      You can check on the following link our compatible plugins and themes:
      I hope it helps.

  18. Hi, am I understanding correctly that this plugin allows me to create subdirectories with gTLD? For example: main in English and in Chinese?

    Also, does your price include all subdomains? We plan to create a subdomain for our ecommerce store (Eg. &

    • Hello,
      languages in subdirectories is the default option for WPML settings.
      You can assign domains (or subdomains) to languages (instead of directories) but you cannot mix directories and (sub)domains. Please read more about the (sub)domains option here because it requires some extra work to be done on your server.

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