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40,587 Responses to “Pre-sales Questions”

  1. Dear WPML Support Team,

    I’m building one or more multilingual websites using WordPress and am considering using WPML to manage translations for three to five languages. I’d like to know about pricing. Do you charge per site? Or can I purchase a package to cover multiple sites simultaneously? What are the costs?

    • Hello Jun Li,
      Thanks for your interest.
      Our subscription pricing depends on the features included as well as the number of sites you can register.
      Note that when you install WPML on a site, it will count as one WordPress install. We will not charge the new language versions as separate sites. This is generated within the same WordPress install and counts as one site.
      We have 3 versions:
      Blog> register one site and access to the core multilingual module only.
      CMS> register up to 3 sites and access to all features (including automatic translation, Page builders integration, WooCommerce multilingual)
      Agency> register unlimited sites and access to all features.

      More info here https://wpml.org/purchase/

  2. Hi,
    where is AI used in your plugin? Is it used for something else other than translation? Is it possible to have a version of the plugin without the AI translation element or a version without the free credits for the automatic translation?
    Is there a document that explains how AI component works and/or a data usage policy?
    Thank you

    • Hello

      Where is AI used in your plugin?

      AI is used to translate content automatically. This is the default translation option, but you can switch off automatic translation if you prefer.

      Is it used for anything other than translation?

      No, it is not.

      Is it possible to have a version of the plugin without the AI translation element?

      No, but you can completely disable automatic translation if you prefer.

      Or a version without the free credits for automatic translation?

      Every new site you register automatically receives 2,000 free credits. These credits cannot be removed, but if you turn off automatic translation or if you don’t translate automatically, they will not be used.

      To turn off automatic translation by default in the WPML editor:

      • Go to your list of pages in your WordPress backend.
      • Click the plus icon for any page.
      • The editor will open, and the page will be translated automatically.
      • Click the blue Undo button.
      • Switch off automatic translation.

      When translating within the Translation Management (TM), do not select Translate Automatically. Choose another option instead.

      Is there a document that explains how the AI component works and/or a data usage policy?

      Yes, we have several documents. We can share the most relevant resources once we know more about your exact needs. For this reason, our Customer Care team will reach out to you via email soon to understand your case more deeply.

      Thank you

  3. Hello Support Team,

    I would like to know if it’s possible to customize my WordPress URL structure to include both region and language after the page slug.

    For example:

    Default WPML URL:
    https://example.com/contact/

    What I want:
    https://example.com/contact/us/en/

    More examples:

    https://example.com/kontakt/contact/https://example.com/kontakt/germany/de/

    https://example.com/pt-br/contato/https://example.com/contato/bra/pt/

    https://example.com/{slug}/{region}/{lang}/

    Can this be done with your plugin’s ?

    Thank you!

  4. Estou a tentar validar o NIF EU196000846 atraves do VIEs, indicando como pais o CHIPRE e diz que o NIF é inválido.

    Podem validar quais o pais da EU ondem tem o nif ativivo para poder validar por causa do Reverse Charged do IVA.

    Ou qual o NIF que devemos Utulizar e validar

    • Hello José Carlos,
      I am sorry I am replying in English. Our VAT number is valid for EU transactions but it’s not country-specific. I am afraid it cannot be validated through VIES.
      If you need any further help with this please drop us a line directly on hello@wpml.org.
      Note that if you have a valid VAT number for EU transactions, we will not charge you for VAT.

      Kind regards,

  5. Hi, our client has purchased your plugin, however when they try to preview the changes in any post type page in wordpress it doesnt show the updated changes and we wondered if there is a bug causing this from wpml? (its working in pages and post, just not custom post types)

    thanks in advance
    becca

  6. Hi there, I have ongoing subscription from more than 4 years and this year we haven’t received email notification regarding the renewal, i’m surprised now that our account is suspended and I can’t renew. can you please guide me to resolve this issue?

    • Hello Ahmad,
      I am sorry for this. I have checked your account and I see your subscripition has been cancelled, like you say. The renewal payment failed because there was an issue with your PayPal account. Did you not receive our reminders and notifications about this?
      Let me contact you via email directly about this.

  7. Hello! Before making a purchase, I’d like to know if it’s compatible with the dynamic features of GeneratePress and GenerateBlock, such as dynamic query loops and block visibility. Is there a way to run a feasibility test before buying? I currently manage about 10 websites where I plan to re-implement WPML, but I want to be completely confident in the implementation.

    • Hello Ivan,
      Currently, only GeneratePress is in our compatible directory. It doesn’t mean that GenerateBlock is not, just that we haven’t tested.
      You can buy a WPML license and use the 30 days refund period to check if WPML is the right tool for your project.
      I hope it helps.

  8. Hello,

    We’re looking at purchasing this on behalf of our client. The key feature we are looking at is the switching content from left to right, to right to left. But the client is insisting that they translate the content themselves. Is this possible with your plug-in.

    • Hello

      The key feature we are looking at is the switching content from left to right, to right to left

      WPML fully supports RTL layouts. However, it only applies them to themes that support RTL. If a theme doesn’t support RTL, WPML won’t apply RTL formatting.
      More here: https://wpml.org/faq/does-wpml-have-rtl-support-right-to-left/
      Also of interest: https://wpml.org/documentation/theme-compatibility/build-rtl-wordpress-themes/

      But the client is insisting that they translate the content themselves. Is this possible with your plug-in.?

      Short answer: Yes, this is possible.

      More details:
      We offer automatic machine-based language translation but this is not required. Your client can also do their own translations manually using any of the following editors:
      – Advanced Translation Editor (with no automatic translation)
      – Classic Tranlsation Editor
      – WordPress Editor
      – Any of your normal installed pagebuilder editors (Elementor, Divi, WPBakery…etc)

      I hope this answers your questions

  9. Hello,

    I’m part of the development team managing the WooCommerce integration with Sendcloud. Many of our shared users rely on WPML alongside our integration and have reported compatibility issues between the two systems.

    We’d like to explore how we can work together to ensure full compatibility and provide a smoother experience for our mutual customers. Could we arrange a discussion with your team to review the current issues and possible next steps?

    Looking forward to your thoughts.

  10. Hi, I tried to purchase the agency plan, but either credit card or PayPal is not working for me. Is there any problem of this? Or do you have other solutions for it? Thanks

  11. Hi,

    We are thinking of using this plugin for our wordpress site. We manage product technical documents in the backend which show listed on the English version of our web pages – what happens when we translate that page to say Spanish? would the list of documents still exist and would it be possible to remove them from view, just showing the basic product info on the page without downloads?

    https://polylok.eu/product/u-v-disinfection-unit/

    Also, when a word is translated on one product page and it appears on another page in the current website – are credits charged for translating it again or is the original translation applied?

    Thank you.

    • Hello,

      No, we don’t offer a trial or demo version of WPML. However, we do offer a 30-day money back guarantee.

      We’re confident you’ll love our plugin, which is why we’re giving you 30 days to try it. If you’re still unsatisfied with WPML, you can request a refund within 30 days of your purchase – no questions asked.

      Details here: https://wpml.org/purchase/refunds/

      Kind regards

  12. Buenos días equipo de onTheGoSystems:

    Estamos experimentando problemas con productos en WooCommerce en su ultima versión, especialmente en el idioma inglés. Al actualizar la versión del producto en español, el producto en inglés hereda las categorías del producto español en lugar de mantener las suyas propias en inglés. Esto provoca errores 404 en los productos afectados y, además, resulta imposible eliminar las categorías en español desde el backoffice; la única manera de hacerlo es directamente desde la base de datos.

    En la web se han llevado a cabo varias actualizaciones técnicas. En primer lugar, se actualizó WordPress de la versión 5.1 (EOL desde 2019) a WordPress 6.8. También se actualizó PHP de la versión 7.0 a la 7.4 y se actualizaron todos los plugin a la ultima versión disponible.

    Sin embargo, los plugins de WPML (Multilingual CMS, String Translation y Translation Management) permanecen en versiones antiguas, correspondientes aproximadamente al año 2019, y con la licencia expirada, lo que impide actualizarlos. Por ejemplo, WPML Multilingual CMS está en la versión 4.2.4 y WPML String Translation en la versión 2.10.2.

    El objetivo es saber e incluso realizar una prueba para garantizarnos que realizando la actualización de estos plugins y reactivando la licencia se solucionan los errores, en caso contrario nos gastaría saber que puede estar sucediendo y como podemos afrontar este problema.

    Plugins:
    Advanced Custom Fields – v6.4.2
    Aelis PDF Generator – v1.0.2
    Better Search Replace – v1.4.10
    Contact Form 7 – v6.0.6
    CookieYes | GDPR Cookie Consent – v3.2.10
    Creative Image Slider – v10.0.1
    Duplicate Menu – v0.2.2
    Elegant Themes Updater – v1.0
    Google Analytics para WordPress por MonsterInsights – v9.6.0
    Hyper Cache – v3.4.2
    LightStart – Maintenance Mode, Coming Soon and Landing Page Builder – v2.6.18
    Post Types Order – v2.3.7
    Product Image Zoom for WooCommerce – v1.06
    Responsive Lightbox – v1.3.4
    Solid Security Basic – v9.3.8
    VG WooCarousel – v1.3
    WooCommerce – v9.9.4
    WooCommerce Advanced Product Labels – v1.2.9.1
    Woocommerce CSV Import – v3.0.5
    WooCommerce Legacy REST API – v1.0.5
    WooCommerce Multilingual – v4.4.2.1
    WP Mail SMTP – v4.5.0
    WP Migrate Lite – v2.7.3
    WP Multibyte Patch – v2.9.2
    WP reCaptcha Integration – v1.2.6
    WP-Optimize – Clean, Compress, Cache – v4.2.2
    WPB Product Slider for WooCommerce – v2.2.4
    WPForms Lite – v1.9.6.1
    WPML Media – v2.1.13
    WPML Multilingual CMS – v4.2.4
    WPML String Translation – v2.10.2
    WPML Translation Management – v2.8.2
    WPML Widgets – v1.0.6
    YITH WooCommerce Catalog Mode – v2.46.0
    YITH WooCommerce Product Gallery & Image Zoom – v2.41.0
    Yoast Duplicate Post – v4.5
    Yoast SEO – v25.3.1

    Quedamos pendientes de vuestra valoración, un saludo.

    Att. Ismael Flores

  13. Um, no I’m not interested, for a project we need to choose which plugin to use so I wanted to test it first, you know it’s common to have playgrounds available, too bad…
    Thanks.

    • I see. Thanks for your feedback. Each site is different, and even if we provide a simple sandbox, it won’t allow you to test WPML with your own set of plugins and theme. That’s why we believe offering a refund policy works better.

  14. y website uses an older version of WordPress. I can’t upgrade to a newer version to accommodate other plugins. Will you provide a full set of older WPML components to customers using older versions?

    • Hello,
      in theory you have access to old versions of WPML from your WPML account (the Downloads section > Download WPML manually and then hover on any plugin on the icon with “i” to see the logs and previous versions) but using the old version of WordPress and any plugins is not a good idea because of security issues and bugs.

  15. I want to re-purchase WPML but do not have a PayPal account as it is for a business account. Please can we pay by another method?

    • Thank you for your interest in WPML. Yes, please try your credit card:
      1. Visit the page: https://wpml.org/purchase/
      2. Click “Buy now” and then on the Checkout page click “Use a different payment method” (under the orange Place order button)
      3. Click Pay using a credit card

  16. Yes, in manual edition, some of the fields may not need translation using the original one, and some fields may be translated one by one, then select all those fields and save and complete.

  17. We currently uses Weglot plugin for WordPress, however Weglot plug-in has numerous defects, and therefore we will change to another multiple languages plug-in for WordPress. Please confirm WPML plug-in for WordPress satisfies the following WordPress Website Multiple Languages Requirements:

    * 1 website
    * 5,000 words
    * 50 languages
    * Translation service using Google Translate and/or DeepL
    * Dedicated language URLs using subdirectories
    * Visitor auto-redirection
    * URL translation
    * Hreflang tags
    * Metadata translation (title, meta description, meta keywords)
    * Media translation
    * Native search translation (search term/phrase, search results)
    * Native email translation (subject, body)
    * Ninja Forms plugin contact form translation (fields, button)
    * Advanced Custom Field (ACF) Pro plugin repeater custom field value (hyperlink text, hyperlink URL) translation
    * XML sitemap for languages generation
    * Page statistics

    Thank you.

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