The site is built using ACF and the English fields are working fine. But the ACF Arabic fields are locked. I have contacted ACF and they have confirmed this is due to the translation plugin issue.
1.- Please share a URL where the issue can be seen.
2.- Also, I kindly ask you to share the access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue in the URL you shared in the previous point and double-check the WPML configuration.
Confirm you have created a full site backup that you can restore if necessary.
Hi there,
Thank you very much for sharing the information requested
The behavior you are seeing is the expected one, because the Offers post type is set to non-translatable, which means that the ACF values have no post to be translated to.
To change this behavior, you must set the CPT Offers to be translatable, and in their translated version, you should be able to translate the ACF values.
We had done the above steps but still we are seeing the locked fields in the translated page. As we had already shared the credentials, can you try the solution shared above and let us know?
We have tried the possible and suggested solutions from our side. We have given full access to you to the website backend so that you can directly test and solve this. Request you to work on solving this by working on our website backend WPML plugin settings. We need this to be solved ASAP. Pls treat this on top priority.
Thanks Carlos.
Looks like the lock is removed and the issue is resolved.
We will check and update you if any further support is needed. Much appreciated.
The offer lock issue has been resolved in offer and partner posts but now it has been added to image sections of pages. Thats another big issues for us now.
The issue is only with image in pages...its resolved in offer posts. Even though the lock is visible for text fields, we're able to edit and make changes but we're unable to change image.
