I can't register WPML with an old installation

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Tagged: Not WPML issue

This topic contains 6 replies, has 2 voices.

Last updated by Alejandro 1 year, 10 months ago.

Assisted by: Alejandro.

Author	Posts
February 8, 2023 at 7:41 am #12984431
mickaelM-9	Hello, I need to register WPML in order to be able to use the professional translation services. I click on the link at the end of the "translators" page. However when getting to the page wp-admin/options-general.php?page=installer#repository-wpml, I have a "sorry you are not authorized to access that page" (translated from French). This is a very old WPML installation that kept upgraded, I don't get for instance the "commercial tab". Whenever i install WPML on a new website, I am prompted for a key, but I never was with that old site which deprives me of the aforementioned fonctionalities. How can I solve this problem ? thank you
February 8, 2023 at 4:16 pm #12989965
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	I can see that you have version 4.5.8 but you mentioned it's an old WPML installation. how old it was before you upgraded it to 4.5.8? (what version) When you have very old versions like say version 3 or 4.1, then you need to follow this procedure to safely update it to the latest version: https://wpml.org/errata/updating-wpml-in-a-secure-way-from-a-very-old-version/ If you jumped from an old version to a new one, then that might be why you started having some of the issues. You might also want to try this:https://wpml.org/errata/updating-wpml-in-a-secure-way-from-a-very-old-version/ Try it out and let me know how it goes.
February 10, 2023 at 9:07 am #13005127
mickaelM-9	hey Alejandro, I didn't make myself clear enough, my apologies. The WPML installation was very regularly updated, like 3 times a year since 2016. But when first installed back then, we didn't need to enter any registration. Upgrading version after version, there never came a moment when we were prompted to do so. So it's just basically a version 4.5.8, but without the possibilities opened with installations of the plugin on newer websites.
February 10, 2023 at 12:40 pm #13006765
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	To continue, I'll need temporary access to your site so i can take a look at your site and try to understand better if there's something wrong or missing. I won't make any change, i'll be "read-only" for now, it's just to have a better understanding of our next steps. I have just activated the appropriate boxes for the credential information i need from you. they are private so only you and i will be able to see them. I suggest you create a temporary user, set it as an administrator and then add those credentials in the fields mentioned above.
February 13, 2023 at 3:26 pm #13022025
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	The proble here has nothing to do with WPML as it seems. you seem to have the entire "plugins" page disabled and also its "child" pages such as the "commercial" page of ours. you can try to access the page here if you have a way to manage the permissions of your user or override the rules you have for this page: site.com/wp-admin/plugin-install.php?tab=commercial If you try to do it right now, though, the system will say you don't have permissions, unless your user is less restricted than the one you gave me. Regards.
February 13, 2023 at 3:40 pm #13022151
mickaelM-9	Okay, could it have anythng to do with the fact we use wordplate ? For security reasons we disabled any automatic update, file editing etc etc
February 13, 2023 at 5:18 pm #13023357
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	It's very likely if it hides the plugins section. in here the problem is just that WordPress is restricted to not show anything from the plugin pages, and i guess those permissions exted to everything "within" those pages. Our "commercial" tab, is in the "add new plugin" section which is a subsite from the plugins page which something is restricting 🙂 You can try to define it as explained here, at this point: https://wpml.org/forums/topic/i-cant-enable-this-plugin-on-a-dev-env/#post-11023089 Just make sure to check WPML > Support > Installer log afterwards and check if the registration is successful or not. Regards.