Background of the issue:
I am trying to view the WPML 'Translation Queue' on my website. Here is the link to the page where the issue can be seen: hidden link.
Symptoms:
I see an error message saying 'Jobs could not be loaded' instead of my website's WPML Translation Queue.
Questions:
Why am I seeing the error message 'Jobs could not be loaded'?
How can I resolve the issue to view the WPML Translation Queue?
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
1) Can you try the following:
- go to WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML
-- Set language information
-- Fix terms count
-- Fix post type assignment for translations
2) go to WPML > Translation Management > Jobs.
in that page, find and cancel all the jobs that are in progress or that have the "trash bin" icon on them.
Clear your site's and server's cache and check again WPML > Translations to see if the problem is gone this time.
We’d like to inform you that a technical issue on our side has now been fully resolved. We sincerely apologize for any inconvenience this may have caused.
Automatic Translation, the Advanced Translation Editor, and Translation Management should now function as expected. You may continue working as usual, including resending any pending translations or actions.
Thank you for your understanding. If you need any further assistance, please don’t hesitate to reach out.
