Home›Support›English Support›[Resolved] My translation images are not picked up ... instead the image of the preview
[Resolved] My translation images are not picked up ... instead the image of the preview
This thread is resolved. Here is a description of the problem and solution.
Problem:
Kadence block Advanced Image does not display the custom field image on the translation post.
- The post template is created by Appearance > Kadence > Elements.
- The block Advanced Image in the template gets the data from ACF custom field image, field preference is set to Copy.
- Translate the Kadence template.
- Add a new post, add the image to the custom field, and translate the post.
- The image displays in the original language but displays the default/fallback image of the Advanced Image block in the second language. Solution:
Duplicate the Kadence template instead of translating it independently.
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I am trying to: Translate Posts (with Custom fields and Kadence elements)
Link to a page where the issue can be seen:
hidden link (original post in Dutch)
the issue is that all translations are not displaying the right images from the same post but from the "preview" post hidden link
I expected to see:
The same image after the translating... also the translations tend to 'disappear'
Instead, I got:
the wrong images and missing translation screen
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
I have now corrected the Memory settings as recommended.
Regarding my image issue
the translation are used in two places
- the Kadence element templates "Single Project template NL"
Element tpe = "Template"
Display on language = "Nederlans" (Dutch)
The issue is that ALL the posts I translate, the images from the "element preview posts" which is obviously not what I want.
I need the English post to use the SAME images set in the original Dutch post
What I have done so far
1. I have deactivated deleted the plugins WPML Media Translation
2. In my customs image fields: For the "Translation preferences",
I have tried ALL 4 settings for
("Don't translate",
"Copy",
"Copy once"
and "Translate")
for 4 separate image custom fields (They are all "Image array" field type)
3. I have also recreate the top sections of the element 5delete and recreate the whole "header" section of the element
4. I have re-applied the translation
The right images are still not picked in the English translation - It has worked
The text are correctly translated...
I have no idea what is going on... I am not able to move forward and deploy it to the live site
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.
After reviewing the block template on your site, I see that the images on the frontend are built with the block Advanced Image of the Kadence block addon and get the value from the ACF field image.
So it could be a compatibility issue between three plugins. To be able to report the compatibility issues we need to replicate the issue on a clean installation. I created a clean installation of WordPress, WPML, and all necessary WPML add-ons. You can access the WordPress dashboard using the link below: hidden link
Kindly follow the steps below:
- Install ACF and Kadence block addons plugins
- Try to replicate the issue.
This will help us to report the probable issue to the compatibility team and solve the possible problem faster.
On Monday I have responded via email ... you must have missed it
-----------See my response below-----
Mon, 6 Mar, 13:29 (3 days ago) to WPML
Hello support,
I have done the following:
- Activate Dutch as default language and added English as I am translation from Dutch to English
- Created two posts on as a "sample post for preview" that I would use as preview and a second post " that will be using the Kadence element template
- Installed Kadence theme
installed the following
- ACF plugins
and all the kadence plugins (Pro as well with my product key)
Looking at the one I have used on my site staging.nadaclare.nl
Kadence Captcha (this one is active now but it could be potentially deactivated as I do not use it anymore... no form and no subscription/input from web users)
Kadence Custom Fonts (in use)
Kadence Blocks - PRO Extension (in use)
Kadence Pro - Premium addon for the Kadence Theme
I have NOT installed "Kadence Starter Templates" as I do not think this plugin is relevant anymore... I am not using it as well on my staging (also disabled it there)...
Furthermore,
I have checked the version WPML Multilingual CMS I am using on my staging is Version 4.5.14 and for WPML String Translation is Version 3.2.3
Exactly like it is on your sandbox site!!
- I have activated the Hooked Elements, I have been using for that specific issue and created a template element for single posts and also for the translation
Since the issue is with the translation of images I do need you
=> I am afraid I also needed the "Advanced Custom Fields Multilingual" wpml plugin... version 1.10.4... so I have installed it as well
=> I have tried to install it together with WPML String Translation plugin but I have got the following error message (maybe a licence issue for this demo site).
I am trying to reproduce the same issue I am having on my "staging.nadaclare.nl" site
SOMETHING IS DIFFERENT ALREADY - The ACF group is NOT translated in My staging site... it was requested (required) on your sandbox site!!!
=> I was able to reproduce the issue as you can see Dutch post is NOT the sunset picture but the picture with the bench
I got some information from the 2nd tier support, please check it below.
There is a workaround to fix this issue, please duplicate the Kadence element for translation instead of translating it independently. Then you can see the custom field image displayed on the translation post correctly.
Please check the element Appearance > Kadence > Element > WPML template.
and your post hidden link
Hi Long,
I am not sure your explanation are clear to me.
My issue is when I am translation the Kadence element from the default language (Dutch) to the 2nd language (English). If I duplicate the element then I will NOT SEE that element in English.
Could you please record your screen so I can see the actions I should take (You may record your screen using CloudApp)?
The Kadence Element actually does not need to translate independently. It just needs to be duplicated. On your staging site, if you've translated the Kadence Element, you can switch the language in the menu at the topbar, then click on the button "Overwrite with Dutch content." to set the translation as a Duplicate.
Please check this screenshot hidden link
Hi Long,
I am sending you an update with the versions status
As I have since update the plugins to have the latest version
- Advanced Custom Fields Multilingual Version 2.0.0 | By OnTheGoSystems
- WPML Multilingual CMS Version 4.6.0 | By OnTheGoSystems
- WPML String Translation Version 3.2.4 | By OnTheGoSystems
I have done what you suggested and it seems to have worked...
So this is a workaround or should it be the way I translate Kadence template elements - I am using it a lot...
I also have another site where I want all the language to display ONLY the English posts is this possible? even if the user is on another language i need to only show the English posts (note English is also NOT the default language)
That site is hidden link
the posts page is hidden link
the default language is "French" hidden link
I rather NOT have duplicate records... I have 7 languages installed on that site (FR, EN, IT, RO, TR, PT, DE)
Thank you
New threads created by Long Nguyen and linked to this one are listed below:
We can handle one issue per ticket only so if you have another issue/question, please create a new ticket for it. I can help you to split this ticket into a new one then we can discuss the new question there.
If you see the main issue of this ticket with the translation image is resolved, please mark this ticket as Resolved.
