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[Resolved] Translation button links to translation queue

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This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author Posts
August 8, 2023 at 2:04 pm #14169713

brianP-12

Hello. I just changed the URL for my development site to make it live, and updated my WPML key accordingly.
Everything seems to work ok for me, but my translator colleague is having problems. When he clicks on the translate button (pencil icon) he is taken to the translation queue rather than the translation editor.
Can you suggest how we can sort this? Thanks.

Screen Shot 2023-08-08 at 2.45.19 pm.png
Screen Shot 2023-08-08 at 2.45.46 pm.png
August 9, 2023 at 6:54 am #14173017

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

please try the next steps:

1) Go to WPML > Support > Troubleshooting, Try to click the 2 options about "ATE", please check image attached.

2) Try to go to WPML > Translation Management, send the job for translation, and let's see if it works this time.

Let us know how it goes.

Regards,
Drazen

Screenshot_1.jpg
August 9, 2023 at 9:17 am #14174145

brianP-12

I have tried this and it has made no difference.

On the Pages screen:
- when I click on a pencil icon I am taken to the Translation Editor, as expected
- when my colleague clicks on a pencil icon he is taken to the translation queue

What should he do in order to edit the translations?

Thanks
August 10, 2023 at 4:28 am #14179077

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Brian,

It looks like your translator is not an administrator. Then he can take jobs that are assigned to him. Please follow steps below to assign the job to him.

1. Go to WPML > Translation Management > Jobs tab > Cancel the job.

2. Go to WPML > Translation Management > Select the page > Add to Translation Basket.

3. In the Basket, you can choose that translator or select "First available" and send to translation. Please check this screenshot hidden link

The translator should go to WPML > Translations to take the job and translate it.

Look forward to your reply.
Thanks