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Last updated by Waqas Bin Hasan 1 week ago.

Author Posts
December 3, 2024 at 4:04 pm #16472915

katarzynaT-5

Background of the issue:
I am using WPML on my website hidden link, which is hosted on a dedicated VPS with Cyber_Folks in Poland. We are using a CDN and WP Rocket for optimization. Despite these efforts, the site is extremely slow, affecting business operations. Additionally, there are issues with currency conversion where prices are displayed correctly in the admin panel but incorrectly on the front end.

Symptoms:
The site is extremely slow, making it nearly unusable. Currency conversion issues where front-end prices are significantly higher than expected.

Questions:
How can I resolve the performance issues with WPML on my site?
What steps can I take to fix the currency conversion errors on the front end?

December 5, 2024 at 11:08 am #16481051

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, please provide the debug information of your website for an overview of your setup. See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.

I've enabled the debug information section for your next reply.

Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Please note that in this ticket we'll address the performance issue, while for the currency conversion problem, please report in a separate ticket because as per forum policy we can only handle one issue per ticket/chat. So you can get more to the point help, without mixing up several issues in one long ticket.

Regards.