Это форум технической поддержки WPML – плагина для многоязычной WordPress.

Доступно для чтения всем, но только клиенты, купившие WPML, могут оставлять сообщения. Сотрудники WPML отвечают на сообщения форума 6 дней в неделю, 22 часов в сутки.

Автор Сообщения
Май 21, 2019 в 1:51 пп #3855823

maximT-7

Good day.
After activating the plugin errors appear. Photo error provided. please tell me the solution to the problem

Май 21, 2019 в 9:28 пп #3858909

Bruno
Supporter

Languages: Английский (English ) Португальский, Бразилия (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for contacting us. Please as a test, could you disable all non-WPML plugins, switch to the default theme and see if the problem persists?

If the problem is fixed, please, enable the plugins one by one to see if there is any compatibility problem between these plugins.

Thank you.

Май 22, 2019 в 10:30 дп #3864307

maximT-7

if you leave only the plugins from the picture 1 left, then there are no errors

Май 22, 2019 в 10:35 дп #3864381

maximT-7

after turning on the plugin marked on pic2, an error appears pic3. This error appears only on some pages of the site.

Май 22, 2019 в 9:32 пп #3869417

Bruno
Supporter

Languages: Английский (English ) Португальский, Бразилия (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please let me know exactly what steps should I follow to see the problem.

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

Май 23, 2019 в 10:13 пп #3879677

Bruno
Supporter

Languages: Английский (English ) Португальский, Бразилия (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. I fixed the problem on your site by following the steps below:

- All non-WPML plugins disabled;
- All WPML plugins updated;
- WPML > Support > Troubleshooting:
-- Clear the cache in WPML
-- Remove ghost entries from the translation tables
-- Fix element_type collation
-- Set language information
-- Fix post type assignment for translations

Please, could you check if the site is working properly now?

Thank you.