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Problem:
The client needed help with importing multilingual content using WPML but encountered an issue with an expired support ticket link.
Solution:
We recommended using WP All Import Pro for multilingual imports as the free version lacks necessary functionalities. If the client needs to create taxonomies, they should import and create these first before importing translated content. We provided detailed documentation on preparing and importing multilingual files:

• Creating spreadsheets with language columns
• Importing multilingual data
• General guide on WPML export and import

Alternatively, the client can use the built-in WordPress Export tool along with the official WordPress Importer plugin or other supported tools listed in our documentation. It is crucial to prepare the import file correctly to include necessary language and translation relationship information. For further guidance, refer to:

• Preparing import files for WPML export and import
• YouTube guide on preparing multilingual content

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.