The client is experiencing an issue where their account indicates that updates are needed for WPML Multilingual CMS, WPML String Translation, and Gravity Forms Multilingual, even though these plugins are confirmed to be up to date on the site.
2. We instructed the client to navigate to Plugins >> Add New >> Commercial tab and click on the 'Check for updates' button to refresh the installer cache.
3. If the issue persists, the client should go to Plugins >> Installed Plugins, click the "Registered" link under either the WPML Multilingual CMS or WPML String Translation plugin to access the Commercial tab. A helpful screencast can be found here: https://www.screenpresso.com/cloud/niahUOwy9csZ/
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needs to determine if Twig templates are being used on their multiple sites and seeks assistance with the transition for an upcoming Twig template update. Solution: If you've added the language switcher through WPML settings, a shortcode, or a widget, rest assured it will continue to function correctly. However, if the switcher is implemented directly in your theme's code, you should consult the theme author to understand how the WPML language switcher is integrated. Alternatively, if you have the necessary skills, you can check the theme's template files yourself to identify the file responsible for rendering the switcher and verify how it has been integrated. It's also crucial to ensure that you have a full website backup for any of your sites as a precaution. For more detailed guidance, you can refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is seeking support for their site and has not received a response to their previous support ticket. Solution: If you're experiencing issues with not seeing updates for the WPML Multilingual CMS plugin, we recommend you log into your site’s admin area, navigate to the Plugins page, and click to update the WPML Multilingual CMS (core) plugin. Updates can take up to 24 hours to reach all sites. If you don’t see the update immediately, please check again later.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has a site with about 140 pages manually translated into Spanish and wants to know how to use these pages with WPML without creating two separate Spanish websites. Solution: 1. Use WPML to set English as the default language and Spanish as the secondary language. 2. Duplicate the existing Spanish pages into the Spanish language created by WPML. 3. Manually link the original English pages with their Spanish duplicates following the instructions provided here: https://wpml.org/faq/how-to-link-already-translated-pages/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you encounter issues or if the solution does not work for you, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was unable to connect to the automatic translation service, and they noticed untranslated pages even though auto translation was enabled and they had sufficient credits. They also encountered an error which suggested a connection issue with the automatic translation service.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem:
If you're experiencing issues after migrating your site from a staging URL to a production URL, where WPML is showing a message that the site has moved and you're unable to continue with normal translation activities, or if you're having trouble connecting to automatic translation even with sufficient credits.
Solution:
First, if you see a message suggesting that the site has moved, we recommend clicking on the "mark it as a copy" link. This action should help WPML recognize the site "thealphacenter.org" as a copy, which can resolve the issue. It's important to note that your translations and translation memory should remain available on the site.
If you're still unable to connect to automatic translation after trying the above steps, we suggest unregistering both sites, deleting them from WPML, and then adding the production site back. This process has resolved similar issues for other clients.
However, if these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
