Problem: The client reported two issues: Firstly, the 'Add to basket' button on the checkout pages for individual products in Traditional Chinese displayed in English, and the relevant string was not found in WPML String Translation. Secondly, after changing the default language back to Traditional Chinese, the language settings on some backend pages were reversed. Solution: For the first issue, we advised the client to enable the 'Include translations' option within WPML->String Translation to locate and translate the string correctly. A screencast was provided to assist in this process: https://www.loom.com/share/b6b76dc6f22b49e6a4b73ab13b7e58c6. For the second issue, we identified it as a separate problem that needed escalation, and we created a new ticket for further investigation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client was experiencing issues with incorrect product images in the English version of their website after duplicating a product and updating its details. Additionally, there was confusion about what '7 left' means next to the 'Duplicate terms' option in WPML. Solution: First, we recommended editing the primary language product and clicking "Update" to resync the data to the translated product. If the images still appeared incorrect, we suggested clearing the cache using the "Clear the cache in WPML" button found in WPML > Support > Troubleshooting. For issues related to missing brands on translated products, the solution involved resaving the product in the original language and retranslating it to ensure all data is correctly synced across languages.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client was unable to update existing products to a specific brand, modify the product category, or change the product images. Additionally, there was an issue with product images not updating correctly in the translated version. Solution: We recommended the following steps: 1. Navigate to WCML > Status > Troubleshooting and run the option "Duplicate terms (please select attribute)" to fix the initial issue. 2. Edit the primary language of the product and click "save/update". 3. Retranslate the product to ensure that the brand and category updates are copied to the English language product. For the issue with the images not updating on the translated page, we have split the ticket and are addressing it separately here.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: After migrating content from a test site to a live site, the client faced issues with the translation backend interface where brands were unavailable. Specific problems included the inability to add or update translated products in brand categories, and navigational issues on translated brand pages. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML > Settings > Category Translation. 2. Locate Brand (product_brand) and set up different aliases for your brand in different languages. Change 'Brands' to 'Brand'. 3. Click save. We advised the client to check if the issue was resolved by visiting their brand page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was trying to translate the footer content from Chinese to English using WPML, but after correcting the source and target language settings in Strings, the page did not update. Solution: We recommended the following steps to resolve the issue: 1. Delete the existing widget translation from WPML >> String Translation page. 2. Add the following XML in WPML >> Settings > Custom XML Configuration section:
3. Re-save the Widgets from Appearance >> Widgets page. 4. Go to the WPML >> String Translation page, search for the widget strings, add the translation, and it should now show the correct translation at the frontend. Additionally, ensure to choose the default language using the admin language switcher when editing the widgets from the Appearance >> Widgets page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
