Problem: If you're unable to find the dropbar information in the advanced translation dashboard while using WPML. Solution: We recommend adding the following custom XML configuration to WPML > Settings > Custom XML Configuration. This will make the dropbar widget translatable:
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that certain content does not appear in the translation section even after duplicating the content. Solution: We recommended translating the missing strings using the WPML String Translation. This can be accessed from the WordPress admin panel. Navigate to WPML > String Translation and search for the specific strings that are missing in the translation.
If this solution does not resolve the issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that certain information was not appearing in the translation section even after duplicating the content. Solution: We enabled the translation for the page options. We recommend you check if these strings now appear for translation in your WPML interface. If you're experiencing this issue, we suggest verifying that the translation options for page elements are correctly enabled.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where the cart title was displaying duplicate content and they were unable to translate it. This issue was specifically occurring in the slide-out shopping cart in the menu. Solution: Initially, we were unable to identify the duplicated strings as they did not appear duplicated on our end. We suggested that the client might be viewing a cached version of the site and recommended trying to access the site using a different browser or device. Additionally, we identified the correct string that needed translation and provided a link for the client to translate it: Translate the string here.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where a page that has been fully translated is not found and appears as non-existent, this might be due to an error related to translating non-translatable WooCommerce Endpoints. Solution: We recommend checking if any non-translatable WooCommerce Endpoints like
wc/file/transient
and
wc-api
have been mistakenly translated. These translations can trigger errors in the URL handler file within the WPML plugin, leading to the pages not loading correctly. If you find such translations, delete them to resolve the issue. After making these changes, please verify that the pages are loading correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
