Problem: The client's WPML translations were not displaying correctly after a website layout update. The client was also unsure about the renewal of the WPML plugin and needed assistance with updating the payment method.
Solution: 1. We confirmed that the WPML subscription was active and set to auto-renew, indicating that renewal was not immediately necessary. 2. We guided the client through the process of updating the payment method on the WPML account page. This involved logging into the WPML account, navigating to the 'Account and Payments' section, and updating the payment details. 3. To address the translation issues, we checked the site registration status under 'Plugins -> Add New Plugin' and the 'Commercial' tab in the WordPress admin. We confirmed the site was registered. 4. We cleared the WPML translation cache under 'WPML -> Support -> Troubleshooting' and recommended re-syncing translations via the Translation Dashboard. 5. For unresolved issues, especially those related to the new website layout and untranslated strings, we suggested a string translation scan.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please connect directly with a WPML support specialist at WPML support forum.
