Problem: The client was unable to translate certain sections of their website, specifically the Service Categories in the Case Tab Scroll widget, which were pulling data from the Services custom post type. Solution: We discovered that the Service Categories taxonomy was set to 'Not translatable' in the WPML settings. To resolve this, we changed the setting for Service Categories (service-category) to:
Translatable – only show translated items
We also noticed that some categories still had names in Greek. We recommend the client to translate or rename these categories to ensure consistency across languages. For demonstration, we updated one category by adding 'EN' to its name. The client should review and update the remaining categories similarly.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are unable to translate certain sections of your website. Solution: We have identified that the Case Post Reveal widget is pulling data from the Service Categories taxonomy. To resolve this, we have set the Service Categories (service-category) to be translatable. Please ensure that the English version of your website contains properly translated English Service Categories. Once these translations are in place, the widget should correctly display content in each language.
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket at our support forum.
Problem: The client was experiencing an issue where the footer displayed in Greek on the English version of their website. Solution: We investigated the issue and updated the footer reference in the client's database to point to the correct footer. This update ensures that the correct language footer is displayed on the English version of the website.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client changed the language flags to a dropdown on their site, resulting in the dropdown's background being transparent and overlapping with the text. The client asked how to add a white background to this dropdown. Solution: We recommended adding specific CSS to the custom CSS section of the theme to resolve the issue. To add a white background to the language switcher dropdown, use the following CSS:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
