Problem: The client noticed that the 'WPML(logs)' entry in the 'wp_options' table is taking up almost 1MB of space, containing old ATE Error Logs that are no longer relevant. Solution: We confirmed that there is no issue with deleting the 'WPML(logs)' entry from the 'wp_options' table. This entry does not exist on a new install and will be auto-generated once an error occurs inside ATE.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are experiencing issues with the Language Switcher Menu on touch (mobile) devices, where the menu cannot be expanded to select another language without activating the link to the current page, causing a page reload. Solution: We recommend adding the following CSS to the custom CSS section of your theme to resolve the issue:
1
.wpml-ls-current-language > a {<br /> pointer-events: none !important;<br />}
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with automatic translations when translating posts from Dutch to German using the DeepL translation engine. Specifically, the URL field is getting translated into English instead of German, despite the settings being configured for Dutch to German translation. The client is also concerned about whether the translation memory will recognize and apply corrections to similar future translations of slugs.
Solution: 1. We advised the client to correct the translation in the Advanced Translation Editor to ensure it is saved to the translation memory. This way, when translating the same slug in the future, the issue should not reoccur.
2. We confirmed that the translation memory requires an exact match to remember a full sentence or string. Therefore, any variations in the sentence will not be recognized by the translation memory.
3. We suggested that the client review and correct translations in the Advanced Translation Editor if they notice any incorrect translations. This process involves the server retrieving results from the translation engine, and corrections can be made directly within the editor.
For more information, the client can refer to the following documentation:
If the provided solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client needed to update specific terms in their automatic translations across 600 posts and ensure that their preferred terms are used in future translations. Solution: We recommended the client to add their preferred terms to the WPML glossary following the steps in our guide: How to create and manage glossary entries. After adding these terms to the glossary, the client will need to update the translated content for the changes to take effect.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still encountering issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
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