Problem:
The client was unable to translate certain fields in the JetReviews plugin despite adding them to the
file. They encountered issues with fields not being recognized for translation.
Solution:
We recommended a multi-step approach to resolve the translation issues:
1. Add the following to "WPML > Settings > Custom XML Config":
<wpml-config>
<elementor-widgets>
<widget name="jet-reviews-advanced">
<fields>
<field>new_review_button_label</field>
<field>author_name_placeholder</field>
<field>author_mail_placeholder</field>
<field>review_content_placeholder</field>
<field>review_title_placeholder</field>
<field>submit_review_button_label</field>
<field>cancel_button_label</field>
<field>new_comment_button_label</field>
<field>comment_placeholder</field>
<field>show_comments_button_label</field>
<field>hide_comments_button_label</field>
<field>comments_title_label</field>
<field>submit_comment_button_label</field>
<field>reply_comment_button_label</field>
<field>reply_placeholder</field>
<field>submit_reply_comment_button_label</field>
</fields>
</widget>
</elementor-widgets>
</wpml-config>Then retranslate your template to be able to translate most of the texts.
2. Default labels:
Some texts, "Choose File" and "Maximum file" are default labels, and we need to match them with the JS labels.
Open ...
\wp-content\plugins\jet-reviews\includes\components\reviews\render\review-listing-render.php
Rename 'uploadButtonLabel' with 'buttonLabel'
Rename 'uploadMaxSizeLabel' with 'maxFileSizeLabel'
Once you've done that, you'll be able to translate the "Choose File" and "Maximum file" strings using the String Translation.
If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
