Problem: The client is unable to see credits in the WordPress dashboard after assigning them from their WPML account. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML account and navigate to the Sites page. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Go to your Site Dashboard, navigate to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” button. 6. Register with the new site key and refresh the page.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with translating a shortcode in your Foxiz theme, where the Arabic shortcode is registered as an English string, we can help you resolve this. Solution: First, you need to mark the problematic string and change its source language to Arabic. After that, translate the string again. For detailed guidance, follow the steps in our documentation on how to change the source language of strings. Additionally, if you add the English shortcode inside the Theme Options, you should be able to translate it from English to Arabic.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing a 404 page error when trying to navigate the Arabic version of their website or any article. Solution: We recommend checking if the issue might be related to a cached version of the page. Please try accessing the site from a different browser or device to see if the problem persists. If the issue continues, it could be beneficial to clear the browser cache or use a private/incognito browsing mode to ensure you are viewing the most recent version of the site.
If these steps do not resolve the issue, and you are still experiencing problems, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please do not hesitate to open a new support ticket for further assistance. You can do so at WPML support forum.
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