josephN-9

Problem:
The client is unable to find specific templates in the WPML String Translation or Admin Texts Translation areas. These templates are created using a custom shortcode, [Ruby_E_Template id="3476"], and are not appearing due to their unique IDs which differ per language.

Solution:
To resolve this issue, we recommend the following steps:
1. Add the following code to your theme’s functions.php file:

add_filter( 'wpml_tm_job_field_is_translatable', '__return_true' );

2. Insert the below XML in WPML >> Settings > Custom XML Configuration section:

<wpml-config><shortcodes><shortcode><tag>Ruby_E_Template</tag><attributes><attribute>id</attribute></attributes></shortcode></shortcodes></wpml-config>

3. Edit the default language page where the shortcode is used. Make a small change (like updating the title), then save.
4. Open the translation in WPML’s Translation Editor. You should now see the template ID string (e.g., 3476). Replace it with the translated template ID.
5. Complete the translation and check if it shows correctly on the front end.

For more details on making shortcodes translatable, please visit our documentation.

If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
The client is unable to see credits in the WordPress dashboard after assigning them from their WPML account.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML account and navigate to the Sites page.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Go to your Site Dashboard, navigate to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” button.
6. Register with the new site key and refresh the page.

This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.