Problem: The client noticed that their site was connected to 15 unknown websites, raising concerns about security risks. Solution: We investigated the issue and discovered that a supporter had mistakenly used a registration ID belonging to another client. This error led to the appearance of unfamiliar website URLs on the client's dashboard. We are currently removing these incorrect connections and will refund any credits used due to this mistake. We confirm that the client's site and WPML account are secure. We apologize for the inconvenience and are reviewing our procedures to prevent similar errors in the future.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
