Problem: Translated product galleries are not displaying correctly, even after unticking the 'Duplicate uploaded media from original' option. The client is trying to use fewer images in the translated version of the product, but after updating the translation, the original images are added again to the gallery. Solution: We recommend checking the WCML settings in your WooCommerce. Specifically, navigate to WooCommerce > WCML > Settings > Products Media Synchronization and disable the option: Display original images on the translated product front page if images not specified. Please test this setting to see if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing performance issues in the admin area of your WordPress site, specifically with the WPML plugin loading excessively, executing 70 times in a 5-minute period, causing the admin area to run slow. Solution: We recommend checking if your site is affected by a known issue related to performance. Please visit the following link for more details: https://wpml.org/errata/possible-performance-issue-highlighted-by-unexpected-calls-to-gzuncompress/ If the problem persists, please provide us with more information to help diagnose the issue: 1. A description of the performance issue, including on which admin pages it happens and whether it occurs consistently or randomly. 2. Performance comparisons with screenshots or recordings: - With all WPML plugins active - With WPML disabled - With only WPML plugins active and all other plugins disabled. 3. Optionally, enable the WordPress debug log to capture any unusual activity during slow requests:
Then reproduce the slowness and share the /wp-content/debug.log file.
For the specific case, the performance improvement will be included in the future WPML release.
If these steps do not resolve the issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to edit the menu on your WordPress site using WPML and expect to see different menus in different languages. However, all menus are appearing in one language only. Solution: We recommend temporarily disabling WPML for one or two minutes to test if the issue persists. This step will help determine if the problem is related to WPML or possibly another factor, such as a caching plugin. If the issue is resolved when WPML is disabled, it suggests that the problem might be related to how WPML interacts with other plugins or settings on your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
The client was experiencing a persistent error message "If you have used WPML to translate the tab custom content fields, please click on the button below to make them translatable in the Translation Editor." even after running an SQL query. The error was related to the WooCommerce Product Tabs plugin.
Solution:
We conducted tests on a clean installation and ran the following SQL query which resolved the issue:
INSERT INTO `wp_options` (`option_name`, `option_value`, `autoload`) VALUES ('wc_product_tabs_made_fields_translatable', 'on', 'yes');
This query ensures that the WooCommerce Product Tabs fields are translatable.
Additionally, we identified that the error message originates from the WooCommerce Product Tabs plugin, specifically in the file woocommerce-product-tabs-pro/src/Admin/Product_Editor_Tabs.php on line 345. The code responsible is:
echo '<div class="notice notice-info is-dismissible"><p>'. __('If you have used WPML to translate the tab custom content fields, please click on the button below to make them translatable in the Translation Editor.', 'woocommerce-product-tabs') .'</p><p><a href="' . esc_url( $url ) . '" class="button button-primary">Run Now</a></p></div>';
If the problem persists, don't hesitate to get in touch with the plugin author for further assistance.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, we encourage you to open a new support ticket at WPML support forum.
Problem: You are experiencing a persistent message in WPML that asks to make tab custom content fields translatable, and it reappears even after clicking 'Run Now'. Solution: We have identified that the issue is related to a missing option in your database. To resolve this, you can manually insert the necessary option by executing the following SQL command:
INSERT INTO `wp_options` (`option_name`, `option_value`, `autoload`) VALUES ('wc_product_tabs_made_fields_translatable', 'on', 'yes');
This action should prevent the message from appearing again. However, since there is no existing code that sets this option automatically, we recommend contacting the developers of the WooCommerce Product Tabs plugin to address this issue permanently.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where some products were displaying in incorrect categories on their multilingual website. Solution: 1. We first checked if the issue occurred in the original language of the site. 2. We recommended increasing the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
3. We requested the client to ensure all plugins and the WordPress core were updated. 4. After updates, we identified that the theme was still outdated and needed updating. 5. Upon updating, we performed troubleshooting steps and corrected the slug for the shop page in both languages, which resolved the issue. 6. The problem was due to the shop page slug conflicting with the product slug.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
