matthiasG-45

Problem:
The client is experiencing an issue where the updated translations are not displayed on their website, despite the translation process being completed and showing as 100% in the backend. Instead of the expected updated translation, an outdated version appears. The WPML gear symbol is visible, not the pen icon, indicating a potential synchronization issue.
Solution:
We recommended the client to provide a video demonstrating the steps they followed to translate the product, which would help us better understand the scenario and reproduce the issue. Additionally, we asked for detailed step-by-step descriptions of the process and screenshots to minimize errors in diagnosing the problem. We also requested access credentials to the site after confirming that a full site backup was created, allowing us to examine the configuration directly.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve the issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

Problem:
You translated a page using WPML and noticed that the translation appears incomplete as indicated by the gear icon, even after marking it as 'complete'. Additionally, the German translation displayed is different from what was expected.
Solution:
We recommend deleting the translated page since it is technically just a normal WordPress page linked to the original through the 'trid' field. To do this, open the translated page via the language switcher in the top admin bar, delete the page, and empty the trash. This action should make the '+' button reappear for you to add a new translation.
However, for a more thorough solution, we suggest deleting both the original and the translated pages and creating them anew. This ensures that no faulty data from the original is carried over to the new translation.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.