melanieP-10

Problem:
After updating the WPML Multilingual CMS plugin, the client encountered a fatal error that prevented access to the WordPress backend. The error message indicated an issue with an undefined function

icl_get_string_id()

in the WooCommerce Multilingual plugin.
Solution:
We recommend ensuring that the latest version of the WooCommerce Multilingual & Multicurrency plugin is installed. You can verify and download the latest version from your account under My Account -> Downloads. Before updating, please make sure to back up your database to prevent any potential data loss.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.