Problem: You are experiencing an issue where custom product tabs created in WooCommerce using the WPML and Woodmart theme display correctly in the backend in different languages, but on the frontend, the tab content appears only in the original language (Italian) across all languages. Solution: First, ensure all WPML components are up-to-date. If updating does not resolve the issue, try re-saving the original product in the backend to re-synchronize the translation data. If this still does not work, the issue might be due to the custom field used for the tab content not being configured for translation in WPML. Here are the steps to address this: 1. Go to Products → All Products and edit the original Italian product. Enable Custom Fields in the Screen Options. 2. Note the exact name of the custom field containing the tab content, such as
_woodmart_custom_tab_content
. 3. Navigate to WPML → Settings and set the translation preference for this custom field to Translate. 4. Save changes, re-save the original product, update the translation, and clear all caches. If these steps do not resolve the issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing an issue where WPML shows no credits for automatic translation despite having credits on your account, the likely cause is improper registration of WPML on your site. Solution: We recommend you unregister and then re-register WPML on your site by following these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup. 6. Copy the new key, paste it into the input box on your site, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
