Problem: The client is trying to activate the WPML license key on their live server but encounters an error during the WPML plugin update. The error message displayed is 'Unable to parse data from service response'. Solution: If you're experiencing this issue, we recommend following these steps: 1. Review the recommendations in this public ticket: https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/ 2. Navigate to WPML > Support > Installer support in your WPML dashboard and click the 'check' button. Check if you see two green check icons at the top. If there are any red X-ses, it might indicate a block on our end for your IP address. 3. If you see red X-ses, please share your IP with us so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate their website using WPML's pay-as-you-go system despite having activated it. They encounter messages stating insufficient credits and are prompted to register for pay-as-you-go again when trying to activate automatic translation. Solution: If you're experiencing similar issues with the pay-as-you-go system in WPML, here are the steps we recommend: 1. Check if you have hit the pay-as-you-go safety limit. WPML has two safety limits to prevent excessive spending and fraud, triggered at $100 and $4,000 of spending in a month. Once you reach these limits, you need to make a payment to continue. 2. To make a payment, go to WP > All Posts, select any post, and click on the "+" button. This will open the Advanced Translation Editor where you can click on Add Credits. 3. If you want to translate specific pages or posts using automatic translation, ensure that these contents are selectable for translation in your WPML settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.
