Problem: The client is trying to display the English version of an author bio on their multilingual website, but it only shows in Polish on both the English and Polish pages. Despite the bio being correctly translated in the 'Widget' domain, it does not appear in the 'Author' domain of WPML's String Translation. Solution: 1. Navigate to WPML → String Translation in your WordPress admin. 2. In the Utilities section, expand the Translate User Properties option. 3. Click on Edit user roles and select the user roles applicable to the authors whose bios you want to translate (e.g., Administrator, Author, Editor), then click Apply. 4. Return to the top of the String Translation page, select Authors from the All domains dropdown, and click Filter. 5. Check if the user bio string is listed under the 'Authors' domain and ensure the English translation is present and correct. If missing or incorrect, add or update it here. 6. After confirming the English translation, visit the front-end page where the bio should appear (e.g., https://www.bensariworkshop.com/en/katownik-trasowanie-odsadzen-w-stolarstwie/) to verify if the English version is now displayed.
If the solution provided here does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to translate the link of the logo on their multilingual site so that it redirects to the homepage of the respective language. The site is built with Elementor, and the client is unable to find documentation on how to change the link in the logo. Solution: 1. Verify that the header is created using Elementor. 2. Translate the logo link by following the steps outlined in the WPML documentation on translating links, which can be found here: https://wpml.org/faq/how-to-translate-links/. 3. If the header has not been translated, complete the translation by accessing the header template in the WordPress admin area at
. 4. You can locate the header templates in Elementor by navigating to Elementor > Theme Builder > Header tab.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are using Elementor with WPML on your site and have encountered an issue where updating a custom field in one language affects the other language in an Elementor Loop Carousel. Specifically, when you update the custom field setting in the English version, it also changes the setting for the Polish version, due to shared widget configuration across languages. Solution: To resolve this issue, we recommend using a manual translation approach to prevent synchronization of the custom fields across different languages. You can find detailed instructions on how to implement this by visiting the following documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you continue to experience issues.
The customer was unable to find and translate hardcoded text from their homepage using WPML’s String Translation feature, even after scanning the theme and plugins. They also experienced an issue where fonts were not loading correctly in the WPML admin panel, but they were advised to open a separate ticket for that.
Solution:
1. We first suggested enabling Auto Register in WPML > String Translation and refreshing the front end to check if the missing text appears for translation.
2. We explained that hardcoded text must be wrapped in translation functions such as __() or _e() with a proper textdomain so WPML can register and allow translating it via String Translation. More details on this process are available in our updated guide: Translate WordPress Themes and Plugins with AI
3. The customer later asked how to make the FAQ section translatable. Mihai explained that:
- The FAQ title should be wrapped in "__()" or "_e()".
- The FAQ questions needed to be registered as translatable strings using "apply_filters('wpml_translate_single_string', $question, 'FAQ', 'FAQ Question ' . $count);"
- The FAQ answers should be registered the same way if they are stored dynamically.
4. We also advised scanning WPML > Theme and Plugin Localization if the strings still didn’t appear.
5. Finally, we noted that implementing these solutions requires custom work, which falls outside WPML’s support policy, but we provided guidance to help the customer move forward.
Problem: The client modified the English part of a string in their custom theme's PHP file and updated the translation in WPML, but the Polish tag archive pages still displayed the untranslated string 'Sorted articles by'. Solution: 1. Ensure that all WPML plugins are updated to the latest versions and check if the issue persists when all other plugins are disabled, using only WPML plugins. 2. Test the translation of the modified string on different pages and with the default WordPress theme, such as 2021, to see if the issue is specific to the custom theme. 3. Replace the variable in the gettext function with a literal string for the text domain in the PHP file:
4. Rescan the theme for strings in WPML under 'Theme and plugins localization' and then translate the strings again in 'String Translation'. For more details on enabling text translation for themes not compatible with WPML, visit https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to edit English posts with a user account that lacked proper language pair assignments in WPML's translation management. Solution: We advised the client to assign the user as a translator with the appropriate language pairs via WPML->Translation Management->Translators. Additionally, we addressed an issue where the Translation Management screen appeared blank. This was resolved by ensuring the user had administrator privileges and by refreshing the WPML license status. Steps included removing and re-adding the site in the WPML account to generate a new key, unregistering, and re-registering WPML in the Plugins section.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
