timH-43

Problem:
The client is attempting to export an XLIFF file for a French page that has already been translated from English to French. The client expected to see an option to export a published page that has been translated to XLIFF or a way to change the status of the completed translation. Instead, they received a message saying 'No translation in the queue.'
Solution:
1. Ensure that you are working with the latest versions of WPML and other relevant plugins. You can check for updates in your WPML dashboard.
2. Verify that the page was originally created in English and then translated to French. If this is the case, you cannot export the French page back to English as an XLIFF file.
3. To export the XLIFF file, go to WPML > Translation Management, select the English page, and send it for translation to French. Even if it has already been translated, this action allows you to export the existing French translation as an XLIFF file.

If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
The client was experiencing an issue where manually translated content in Cornerstone was overwriting content on the secondary language.

Solution:
We advised the client to update all outdated plugins and themes, especially WPML-related plugins. To update WPML plugins, the client needed to:
1. Go to the 'Commercial' tab in the 'Add New' section of the 'Plugins' menu.
2. Unregister WPML from the site if the registration key didn't match.
3. Remove the actual site from their WPML account.
4. Register the site again with the correct key.
After updating the plugins, we asked the client to check if the issue persisted by creating a new test page. When the issue was still present, we requested authorization to run tests and eventually escalated the issue to our 2nd tier support team.

Our 2nd tier specialists provided a workaround, which can be found on the following errata page: https://wpml.org/errata/cornerstone-content-replaced-by-original-values-when-translating-pages-via-native-editor/.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.