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This topic contains 1 replies, has 0 voices.

Last updated by Paola Mendiburu 2 months, 2 weeks ago.

Assisted by: Paola Mendiburu.

Author Posts
September 17, 2025 at 11:12 am #17409124

agnieszkaH-2

Background of the issue:
I am trying to estimate my translation cost using the WPML plugin on my site hidden link. I have 668,000 credits and my translation cost is showing as €262.40 EUR.

Symptoms:
The calculator is showing an incorrect translation cost. My actual cost should be €84.34 for 123,134 credits used, but the calculator shows €262.40.

Questions:
Why is the WPML calculator showing a higher translation cost than expected?
Where is the discrepancy in my translation cost calculation?
Is there an issue with the WPML calculator that needs to be addressed?

September 17, 2025 at 12:38 pm #17409661

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi there!

In order to investigate the issue, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link

The topic ‘[Closed] Problem my Money . Calculator cost its OVERHEAT’ is closed to new replies.