Split: some WooCommerce emails are being sent in mixed languages

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	10:00 – 14:00	-	-
16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	16:00 – 20:00	-	-

Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: WCML

This topic contains 1 reply, has 0 voices.

Assisted by: Itamar.

Author	Posts
July 16, 2025 at 5:28 pm #17243277
Louis-Philippe	Hi Itamar, Thanks for your detailed response and for setting up the sandbox site — I really appreciate it. I've already installed the latest version of the YITH WooCommerce Subscription plugin on your test site, as requested. That said, I already have a staging environment where the issue is present and clearly reproducible. Wouldn’t it be more efficient to use that existing setup instead of trying to replicate the same issue from scratch on a clean site? Also, I’m experiencing a related issue that’s not limited to the YITH Subscription plugin: some WooCommerce emails are being sent in mixed languages (e.g., subject in English, body in French, or vice versa).
July 16, 2025 at 5:36 pm #17243335
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Please ensure you are working according to our WooCommerce emails translation guide: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/. Additionally, please review the known issue we have with WooCommerce order emails and determine if the suggested workaround also helps in your case. https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/ Regards, Itamar.